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Wholesale/Bulk Ordering

Bulk Order Need to Know

Interested in buying in bulk? Sign up for an account with us and contact us for access to bulk order prices and terms.

  • We offer 50% percent off the original selling price. Bulk discount is not applicable to promotional or markdown pricing.
  • There is a $500 order minimum each SKU, you can select various colours and sizes; calculated after bulk discount is applied. Order minimum does not include taxes and shipping cost.
  • All bulk orders are final sale and cannot be returned or exchanged
  • At this time, we only ship to the contiguous 48 states of USA, Canada, Scandinavia, England, Germany, Austria, Australia, New Zealand, Dubai, and Vietnam
  • All bulk orders are eligible for free standard shipping (DDU). You are responsible for custom taxes
  • If you’re interested in having your ordered delivered to a freight forwarding address, or want to use your own shipping account please reach out to our customer service team to make arrangement.

Ordering

What is your order minimum?

  • There is a $500 order minimum; calculated after bulk discount is applied. Order minimum does not include taxes and shipping cost.

Do you offer any customization or printing on bulk items?

  • We do offer customization or printing on bulk items.

Can I pre-order next season online?

  • At this time, only the items that are listed on the wholesale website are eligible for wholesale purchasing. You can only get access this page after your wholesale account is approved.

Can I apply a promo code to a wholesale order?

  • If you have Promo codes, gift cards and points, they are valid for all bulk purchases.

Can I cancel or make adjustments to my bulk order?

  • We are unable to cancel or make changes to your order after you have placed it with us. 
  • To ensure that you receive your order as quickly and accurately as possible, we immediately start to process your order as soon as it’s placed.
  • Changes include but are not limited to address updates, product sizing, product color choice, and product purchased quantity.

What happens if an item in my order is unavailable?

  • If an item in your order is unavailable you will be notified via email.
  • You will be refunded for the full amount of the item.  
  • Please allow up to 10 business days for your refund to process.

How do I know if my order was received?

  • Once we have received your order we will send you a detailed confirmation email.

Shipping

Do you offer Free Shipping?

  • All bulk orders are eligible for free standard shipping within .

How long will my order take to arrive?

  • Due to additional necessary processing time, please allow additional 2-3 business days on top of the standard processing time frame to fulfill your order.

For an estimate of processing times, please reference the times below:

  • 2 - 6 weeks depend on product types
  • All overnight orders need to be placed by 1pm EST to go out same day, otherwise leaves warehouse next business day.
  • Please keep in mind we only deliver on business days, not weekends or federal holidays.

Are shipping times guaranteed?

  • We will do everything in our power to ensure your order arrives in a timely manner. Unfortunately, we cannot be held responsible for conditions beyond our control, such as severe weather or shipping service interruptions.

What do you charge for express shipping?

  • Rates are calculated based on weight.  Please see rates at checkout with all the items added to your cart.

How do I know when my order ships?

  • When your order ships, you will receive an email confirmation with a tracking number.

Do you offer tracking for my order?

  • Once your order is processed and fulfilled, you’ll receive a shipping confirmation email, which includes tracking.  
  • Please allow up to 72 hours for tracking information to update before reviewing your tracking status.

Can I ship to an international address?

  • At this time, we only ship to the contiguous 48 states.

What shipping carrier do you use?

  • We typically use USPS for standard delivery and UPS for overnight delivery.

My order was lost or says delivered but I never received it?

  • If packages are lost in transit, you will need to work directly with the shipping provider to find your package.
  • The receiver will need to file a claim with the correct shipping carrier for any lost items.

Where will my order ship from?

  • Our products ship from our 15+ Warehouses and factories around the world

Can I use my own shipper account?

  • If you are interested in using your own shipping carrier, please reach out to our customer service team to make the necessary arrangements.

Payments

How can I pay for my order?

  • We gladly accept payments by PayPal and all major credit/debit cards, such as Visa, MasterCard, American Express, Discover and JCB. At this time we do not accept Bill Me Later, C.O.D, or checks.

Can I use multiple credit cards to complete my purchase?

  • There is only one form of payment available.

Returns & Warranty

Do you accept returns?

  • Returns are not accepted on bulk orders, unless in the case of damaged or defective items.
  • If you receive a damaged item, please email us right away with your order number, photo, and item description.
  • We will either replace or refund you for the item.

What is the warranty for products purchased at treselite.com?

  • If your product is flawed due to a manufacturing defect we will replace it without a charge for up to one year from the original time of purchase.
  • This warranty does not cover damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.  
  • If we do not have the item in stock, then we will provide you with an online credit or a refund.

What is normal wear and tear?

  • Wear and tear is damage that naturally and unavoidably occurs as a result of normal use.
  • Regardless of how carefully you use, or how well you care for your product, it will eventually begin to wear.
  • Common examples of wear and tear that would not be covered under the warranty includes: fading of colors, pilling, change of shape, and general breakdown of fabrics and materials over time.

Who pays warranty shipping charges?

  • Customers are responsible for shipping products to us. We will cover the return shipping costs back to you.
  • Please ensure you ship your product to us using a carrier that provides you tracking information and proof of delivery.
  • Customers are responsible for their product until we sign for it at the destination address.