Shipping options for trade, wholesale and bulk orders
Customs Duties and Import Taxes: We ship globally under DDU (Delivery Duty Unpaid) and are not responsible for any customs duties or import taxes. The invoice will show prices exclusive of duties.
Shipping and Delivery:
Number of Shipments
Please note that combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders, but you will not be charged more than the total amounts quoted at checkout for all orders.
When Your Order Is Ready for Pickup or Has Been Shipped
Incorrect product or damage upon delivery
Expedited Shipping Issues
Free Upgrade for Expedited Shipping Issues
Regular Shipping Issues
Special Orders and Occasional Orders
If you have any questions or concerns about shipment, please contact our helpful customer service team between the hours of 10:00 am and 2:00 pm Pacific time, Monday through Friday. We will try our best to quickly address the issue if you contact us and provide your order number. If you can't reach us, we'll get in touch with you in 3 business days.
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