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Delivery Services to Ukraine and COVID-19 Pandemic Updates
Updated information on delivery interruptions
Update on the Situation in Ukraine
- Please be advised that Express Service is currently unavailable for Russia and Belarus. However, we are still offering regular shipping services to these countries. Unfortunately, we are unable to accept express shipments at this time due to the suspension of inbound services to Russia and Belarus. Additionally, many express services have ceased their domestic services within Russia as of September 1st, 2022.
- We are closely monitoring the situation and working with our customers to minimize any impact on our international and domestic shipments. We will continue to provide updates on any further developments.
Shipping Delays and Cancellations Due to COVID-19 Outbreak
Since March 2020, the world has been facing an unprecedented challenge caused by the coronavirus pandemic. As a result, many businesses, including Très Elite, have been impacted by the disruptions to the global supply chain and logistics network. We want to inform our customers that we are still operational and processing orders, but there may be delays or cancellations for certain types of products, especially those that are made to order or pre-ordered.
Service Interruptions
- Many international destinations are experiencing service suspensions or significant delays due to a lack of available transportation.
Service Available:
- Postal Services are still accepting parcels for these destinations. ** Indicates only partial service availability. Click herefor details.
Suspended Service:
- Postal services are no longer accepting parcels for these destinations.
Expect Delays
- For destinations where service is still available, expect significant and unpredictable delays. Limited air transportation and changes in Postal Operators' delivery processes are contributing factors. Postal operators have introduced changes to eliminate customer interactions at the door to support social and physical distancing, which may delay delivery.
Money-back Guarantee Suspended
- We have suspended the Money-back Guarantee for our Worldwide service until further notice.
Customer Service Delay
- Our usual email response time is approximately up to 24 hours during weekdays and up to 72 hours if received on weekends or peak days. Due to COVID-19, our response time may be delayed up to one to two weeks. Our staff is not available for chat support 24/7.
Order Cancellations
- We understand the inconvenience that delays may cause. You can request order cancellations to receive a full refund or store credit. If you purchased or re-purchased a "made to order" item more than 30 days ago and no longer wish to wait, we will refund you in full. The refund may take up to 10 days to appear in your account. If you choose not to request a refund and wait until it can be shipped, we will issue store credits and provide a 15% off discount code that never expires and can be redeemed on any future orders. Please contact us with your name and order number(s) to indicate your preference.
The following information provides details on how we are responding to the current situation and what you can expect when you place an order with us:
Fulfillment Times: Made to Order Products
If you are interested in purchasing any of our made to order items, such as jewelry, apparel, mugs, tumblers, canvas, cushions, pillows, fleece blankets, or other home goods, please be aware that the fulfillment times may be longer than usual due to the coronavirus outbreak.- We have been working with our partners and suppliers around the world to ensure that we can still provide high-quality products, but the production and delivery timelines have been affected by the pandemic.
- Therefore, we ask for your patience and understanding as we strive to deliver your order as soon as possible while prioritizing the safety of our workers and complying with the local health and safety guidelines.
Shipping Times: Domestic and International Orders
We continue to ship orders to customers worldwide, but please note that there may be delays for certain destinations, especially those that have suspended their postal services or implemented special measures to combat the spread of COVID-19. Therefore, we advise our customers to check the latest updates on the shipping status of their country before placing an order.
The following are the estimated shipping times for domestic and international orders, which may vary depending on the destination and shipping method:
- Domestic orders: up to 18 business days
- Made to order items, pre-orders, and international orders: delayed or canceled (depending on the availability of transport links and postal operations)
- Signature request upon delivery: suspended in some countries to maintain social distancing
Customer Service and Support
- We understand that delays and cancellations can be frustrating and disappointing for our customers, and we apologize for any inconvenience this may cause. However, we want to assure you that our team is doing their best to respond to your inquiries and provide you with the most up-to-date information about your order.
- If you have any questions or concerns about your order, please contact our customer service team via email or chat, and we will get back to you as soon as possible. We appreciate your patience and cooperation during these challenging times and hope that you and your loved ones stay safe and healthy.
Current shipping restrictions
| Carrier | Countries Restricted |
|---|---|
| DPD | Cuba, Iran, Islamic Republic Of, Russia, Syria, Ukraine |
| FedEx | Cuba, Iran, Islamic Republic Of, Russia, Syria, Ukraine |
| USPS (US Domestic) | Cuba, Iran, Islamic Republic Of, Russia, Syria |
| Canada Post | Colombia, Cuba, Iran, Islamic Republic Of, New Zealand, Peru, Russia, Syria, Ukraine |
| Royal Mail | China, Cuba, Faroe Islands, Iran, Islamic Republic Of, Jamaica, Libyan Arab Jamahiriya, Malaysia, Reunion, Russia, Saudi Arabia, Syria, Tunisia, Ukraine, Venezuela, Yemen |
| USPS (International) | Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Iran, Islamic Republic Of, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Reunion, Russia, Saint Pierre And Miquelon, Samoa, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, Yemen |
| DHL | Brazil, Cuba, Guadeloupe, India, Iran, Islamic Republic Of, Isle Of Man, Martinique, Peru, Reunion, Russia, Syria, Ukraine |
| Deutsche Post | Brazil, Cayman Islands, Chile, Colombia, Cuba, Dominica, French Guiana, French Polynesia, Guadeloupe, Iran, Islamic Republic Of, Kuwait, Liberia, Martinique, Mauritius, Morocco, New Caledonia, Nicaragua, Philippines, Reunion, Russia, Senegal, Singapore, South Korea, Sri Lanka, Swaziland, Syria, Trinidad and Tobago, Ukraine, Yemen |
| UPS (Europe) | Bolivia, Botswana, Cayman Islands, Chad, Cuba, Ecuador, Fiji, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Russia, Saudi Arabia, Sri Lanka, Syria, Ukraine, Zimbabwe |
| UPS Mail Innovations | Bolivia, Botswana, Brunei, Cayman Islands, Chad, Colombia, Cuba, Ecuador, Egypt, Faroe Islands, Fiji, French Polynesia, Guam, Honduras, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Martinique, Mongolia, New Caledonia, Pakistan, Panama, Peru, Philippines, Russia, Samoa, Sri Lanka, Syria, Ukraine, United Arab Emirates, Zimbabwe |
| Spring GDS | Bermuda, Bhutan, Brunei, Cuba, Ecuador, Iran, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Montserrat, Russia, Sudan, Syria, Tajikistan, Ukraine, Yemen |
| EMS | Barbados, Belarus, Brunei, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Lithuania, Maldives, Martinique, Mongolia, Russia, South Africa, Sri Lanka, Syria, Ukraine, Venezuela, Zambia |
| RR Donnelley | Australia, Cuba, Iran, Islamic Republic Of, Russia, Switzerland, Syria |
| Chit Chats | Australia, Cuba, Iran, Islamic Republic Of, New Zealand, Russia, Syria, Ukraine |
| 4PX | Algeria, Antarctica, Barbados, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Latvia, Lithuania, Martinique, Russia, South Africa, Syria, Ukraine, Zambia |
| Asendia | Algeria, Aland Islands, Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Guernsey, Iran, Islamic Republic Of, Isle Of Man, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Palau, Reunion, Russia, Saint Pierre And Miquelon, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, Yemen |
| DHL Express | Afghanistan, Azerbaijan, Bangladesh, Cuba, India, Iran, Islamic Republic Of, Iraq, Isle Of Man, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nigeria, Pakistan, Qatar, Russia, Serbia, Syria, Taiwan, Ukraine, Uzbekistan, Vietnam, Yemen |
| Australia Post | Afghanistan, American Samoa, Anguilla, Bangladesh, Belarus, Bhutan, Cambodia, Cayman Islands, Cuba, Côte d'Ivoire, Gambia, Guinea Bissau, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Kiribati, Kosovo, Kuwait, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Malaysia, Maldives, Marshall Islands, Moldova, Republic of, Mongolia, Myanmar, Namibia, Nepal, Nicaragua, Niue, Palau, Palestinian Territory, Occupied, Pitcairn, Puerto Rico, Russia, Saint Pierre And Miquelon, Samoa, Senegal, Somalia, South Korea, St. Vincent, Swaziland, Syria, Taiwan, Tanzania, United Republic Of, Timor Leste, Tokelau, Tunisia, Tuvalu, Ukraine, Uruguay, Virgin Islands, British, Wallis And Futuna, Yemen |