We've implemented special procedures as we work to keep our teams and you safe, processing of orders and carriers are experiencing delays due to Lunar New Year.

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We've implemented special procedures as we work to keep our teams and you safe, processing of orders and carriers are experiencing delays due to Lunar New Year.

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INTERNATIONAL SHIPPING

CORONA VIRUS UPDATES

For Shipping Delays & Coronavirus Updates, please click here 

WE SHIP INTERNATIONALLY.

  • Très Elite offers international shipping to over 150+ countries around the world. Please also note some exclusive merchandise will be shipped to selected countries only. (See each product description for its specific information). 
  • Prices, styles, and items will vary by country. Choose your shipping destination on the product page if required. 
  • We ship to all countries on a DDU basis (Delivery Duty Unpaid). This means you will be liable for any import duties which may be charged on your order or at the delivery of your order. The invoice will show prices exclusive of duties*. Once you receive your parcel, you are liable for all import duties, customs, and local taxes levies (if have) by your shipping destination. Très Elite is not responsible for any fees charged by customs. Please note Très Elite is unable to provide the exact amount of taxes or duties that may be due upon delivery. Once Très Elite has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. Très Elite will not be responsible for the loss or damage of an item(s).
  • Since international orders may be subject to delays due to customs clearance procedures in the destination country by the shipping carrier upon receipt. All refused shipments will be charged double the shipping fee to cover transportation cost both ways. This amount will not be refunded to your credit card.
  • Très Elite works with over 200 global designers and we ship directly from our supplier's warehouse locations around the world to your doorstep on delivery duty unpaid basis, however if you wish to have a full list of merchandise that available in local warehouses to ship within in your country to avoid customs duty, please contact us.
  • Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”.
  • All international orders outside of Canada, USA, EU are considered final sale once shipped and are therefore ineligible for refund or exchange. Please contact us if you have any sizing, fit or colour questions prior to placing your order. 
  • Customers placing orders with items that are on pre-order will be contacted via email to coordinate the delivery of your order.
Shipments to United States, Europe, and rest of world
  • Our shipping charges to Europe and rest of world DO NOT include taxes, duties, and fees, in these instances. You are responsible for these.
  • Please note, that if you refuse an internationally shipped package that has been received by customs because you will not pay the tariffs or taxes, we will only refund you the cost of the product after charging you for the shipping and additional fees such as restocking fees and real shipping cost (in case we offered free shipping for that order), plus any fees required to return the package to us.
  • This rule does not apply for Made to Order, Pre - order, Special order products because you can't return or refuse special orders as they are not returnable, therefore, not refundable. 

Free Shipping

  • Sometimes, we offer Free Standard Shipping on orders over $125 to Canada, USA, and EU. The minimum order value must be minimum $125 USD (Canada, USA, and EU) before taxes, shipping, and handling. Free Standard Shipping to Rest of world may also available on orders minimum between $149 - $250 depend on which country (Calculated at checkout). Read more...

Express shipping

  • Available upon request, please contact us before placing an express order so that we can check if it's possible to do so since the cost will vary depending on sizes and weights, also there are many products that we unable to ship immediately because they are made to order or pre-order items.

Countries We Ship To. Click here

Countries we may not ship to. Click here

Currency Conversion

  • All payments and refunds are charged in US dollars. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations in exchange rates.

No customs duties on US orders less than US$800.00.

Duty on goods delivered to Canada

  • Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of the goods in Canadian funds.

Duty-free on major items delivery within Canadian boundaries. (Under the new United States–Mexico–Canada Agreement (USMCA), the import tax exemption threshold will change from CAD 20.00 to CAD 40.00 and the import duty exemption threshold will change to CAD 150.00 for shipments arriving in Canada on or after July 1st, 2020).

Duty on goods delivered to Australia

  • Duty rates vary between 0% to 10%. However, most products imported to Australia, are taxed at around 5%. Follow this link for a full list of Australian duty rates, listed by HS Code. Assuming a rate of 5%, and a Customs value of $10,000, you'll pay AU$500.

*Customs duty is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

Read more 

Still need help? Contact us