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INTERNATIONAL SHIPPING

CORONA VIRUS UPDATES

For Shipping Delays, Israel, Ukraine, and Coronavirus Updates, please click here.

WE SHIP INTERNATIONALLY. 

Countries We Do Not Ship To: https://www.treselite.com/pages/we-currently-do-not-ship-to-the-following

Worldwide Shipping:

We pride ourselves on offering worldwide shipping to ensure the timely delivery of our exceptional products, irrespective of your location. Operating from multiple fulfillment centers globally, we guarantee swift order processing within 3-7 business days, Monday to Friday, excluding holidays. Once processed, your items will be shipped using the method of your choice selected at checkout.

For those in need of expedited delivery, we provide the option to upgrade to our express shipping service. To avail of this service, simply reach out to us within 60 minutes of placing your order. However, in the absence of such a request, your order will default to our reliable Economy shipping option, which, while cost-effective, may result in slightly longer transit times.

Orders with time-sensitive delivery requirements:

We do not provide fixed schedule delivery services. Our shipping alternatives are limited to express delivery due to our restricted control over the delivery process, especially for large bulk purchases, international orders, and orders placed close to major events.

Customs and Import Taxes:

Our extensive global network of warehouses and fulfillment centers is designed to optimize your shopping experience by minimizing potential customs taxes, dispatching from the nearest location whenever possible. We cover most customs and import taxes for standard small orders to simplify your purchasing process. However, certain orders, such as wholesale, bulk, oversized, or high-value ones, may incur additional fees upon delivery, for which recipients are liable.

Gift Services:

Presently, we offer online gift cards and direct gift deliveries, though personalized messages and special gift packaging are not available. You may utilize the note section at checkout for essential shipping instructions or to specify details like customization preferences or names in native languages. Should gift wrapping be necessary, we offer a range of wrapping materials for purchase. For instance, when purchasing a ring, a separate ring box can be selected. To ensure timely gift arrival, we recommend ordering at least three weeks in advance to mitigate potential delays in customs or at our local warehouse.

Orders shipped to Schengen area & Russia:

For orders destined for addresses in the Schengen area or the Russian Federation, please ensure your full name is included in the shipping address when placing your order.

Orders shipped to Brazil:

In compliance with Brazilian regulations, all orders shipped to Brazil must adhere to CPF (Cadastro de Pessoas Físicas) and recipient name checks. It is mandatory to verify the CPF when placing an order, and orders will not proceed if the provided number does not match. Please ensure accurate CPF details are provided to avoid shipping issues.

Orders shipped to Korea:

To comply with Korea's delivery policy, kindly update your shipping address to Korean promptly. This is a requisite and will help prevent any issues. Additionally, if feasible, include your name in Korean in the address.

Attention to Customers in Germany:

Should you prefer shipment via FedEx or TNT, please provide your EORI number. Alternatively, delivery options through DHL, Hong Kong Post, etc., are available.

Attention to Customers in Russia:

Please ensure your full name includes at least three words (first name, middle name, last name) to ensure smooth parcel release by Russian Post. Non-compliance may result in the parcel being returned or lost.

For Customers in Brazil:

To expedite shipping via FedEx, DHL, TNT, or UPS, we require your tax number (CPF or CNPJ) to prevent customs issues or loss of goods.

For Customers in Israel, Ukraine, and Belarus:

Please anticipate potential delays for standard delivery, particularly for Ukraine and Belarus, as delivery may take a minimum of 30 days.

Attention to Customers from South America:

Possession of a tax number (such as in Argentina, Peru, Colombia, etc.) will significantly reduce customs-related issues and streamline the shipping process.

We've Got You Covered:

Encountering challenges with shipping sought-after items from other sources? That's not a concern when you choose us. Our extensive worldwide network ensures a 99% success rate in delivering those coveted products to your doorstep. In the rare event of any obstacles, you can rely on our dedicated team for prompt and effective resolutions.

Order Processing Time:

For standard orders, processing typically requires 3 to 7 business days, excluding weekends. Orders placed over the weekend initiate processing the following Monday. Please note that this processing time does not include shipping duration. During periods of heightened demand, emergencies, or health crises, processing may be extended. Rest assured, our team is committed to efficient order processing.

Special Orders:

For special orders, including bulk purchases, wholesale transactions, pre-orders, made-to-order, and customized requests, processing may extend up to 6 weeks. Kindly acknowledge this before placing your order, as changes cannot be made thereafter.

Shipping & Delivery:

Here are the essential points of our shipping policy, meticulously crafted to ensure clarity and prevent any potential misunderstandings regarding delivery expectations:

  • Order Processing Time: Standard orders, excluding special ones requiring additional processing, are handled meticulously within 3–7 business days, Monday–Friday, excluding public holidays. This timeframe is necessary for order verification, customization, quality checks, and packaging.

  • Shipping Methods: We offer a diverse range of shipping options, including economy (standard) and express shipping, tailored to suit your specific needs. While standard shipping is readily available at checkout, for express delivery, kindly contact us before or within 60 minutes of placing your order for a quote, as costs depend on product weights and shipping destinations.

  • Delivery Expectations: Delivery times vary depending on the chosen shipping method. While economy shipping offers cost-effectiveness, it generally involves a longer transit time compared to express shipping. Please select the shipping method that aligns best with your delivery expectations. Should your order fail to arrive within the estimated timeframe, kindly reach out to us for assistance.

  • Extended Shipping Duration: Shipping durations for certain products, including special items, made-to-order, pre-order, bulk order, wholesale, trade program, made-on-demand, and international items shipped from outside Canada or the USA, are extended.

  • Tracking and Updates: Please note that shipping updates, including tracking information, may experience brief interruptions during transit, especially for Economy shipping. However, these interruptions are standard and do not necessarily indicate any issues with your shipment.

  • is my parcel stuck in transit?
  • is my package stuck in customs?

Communication Protocol:

Should any concerns arise regarding your shipment's status beyond the expected delivery period, please reach out to us directly for assistance. To ensure prompt and efficient assistance, we kindly request that customers refrain from sending multiple emails on the same query, as this may hinder our ability to provide timely support.

For any questions or concerns, feel free to reach out during our operating hours, Monday to Friday, 10 a.m. to 2 p.m. (excluding weekends, peak periods, and holidays). Please note that response times is within 24-72 hours and may vary due to inquiry volume, and repeated emails may be filtered as spam.

Be Specific:

To expedite efficient assistance, provide specific questions and relevant details. This enables us to address your concerns accurately and promptly.

🚫 No Inappropriate Behavior:

We maintain a zero-tolerance policy against any form of inappropriate conduct towards our staff. Violators may face consequences, such as banning from future interactions and so on.

Your Cooperation Matters:

We appreciate your understanding and cooperation in adhering to our policies and guidelines. Your support helps maintain a positive and productive interaction environment for everyone.

Thank You for Your Patronage:

We value your continued support and trust in our services. Our team remains dedicated to ensuring your satisfaction and strives to exceed your expectations at every opportunity.

For further inquiries, assistance, or to share feedback, please contact us.

FREQUENTLY ASKED QUESTIONS - RETURN & REFUND POLICY

GENERAL POLICY INQUIRIES

What is your standard return window?

We maintain a 14-calendar-day return period commencing from the date of delivery. All return requests must be initiated within this timeframe through our designated return portal.

What documentation is required for returns?

Required documentation includes:

  • Original order confirmation
  • Return merchandise authorization (RMA) number
  • Proof of purchase
  • Original product packaging
  • All accompanying documentation and accessories
How are refunds processed?

Refunds are processed to the original payment method within 3-5 business days of receiving and inspecting the returned merchandise. Additional 3-7 business days may be required for the funds to appear in your account, depending on your financial institution.

ELIGIBILITY & CONDITION REQUIREMENTS

What constitutes an eligible return?

Products eligible for return must meet the following criteria:

  • Within the 14-day return window
  • Unused and in original condition
  • Complete with original packaging and all components
  • Accompanied by valid proof of purchase
  • Not classified as final sale or non-returnable
What items are non-returnable?

The following categories are non-returnable:

  • Personal hygiene products
  • Customized or personalized merchandise
  • Clearance or final sale items
  • Opened software or digital products
  • Perishable goods
  • Items with removed tags or altered condition
How do you define "original condition"?

Original condition requires:

  • All original tags and labels attached
  • No signs of wear, use, or alterations
  • Original packaging intact and undamaged
  • All original components and accessories included
  • No evidence of exposure to smoke, pets, or environmental contaminants

RETURN PROCESS & PROCEDURES

What is the process for defective items?

For defective merchandise:

  1. Report within 24 hours of delivery
  2. Provide detailed description and photos
  3. Receive prepaid return label
  4. Return for full refund or replacement
  5. No restocking fee applies
How are gift returns processed?

Gift return options (if approved)

  • Store credit issued at the current selling price
  • Exchange for alternate items
  • Refund to the original purchaser (requires authorization)

A gift receipt is required to process any return.

How do I initiate a return?

Follow these steps to initiate a return:

  • Access our return portal
  • Enter your order number and email
  • Select items for return and specify reason
  • Receive RMA number and return instructions
  • Package items according to provided guidelines
  • Ship using authorized carrier with tracking
What are the packaging requirements?

Proper return packaging must:

  • Utilize original product packaging when possible
  • Include adequate protective materials
  • Secure all loose components
  • Display RMA number clearly
  • Meet carrier-specific requirements
  • Prevent damage during transit
How should I ship my return?

Approved return shipping methods:

  • Use authorized carriers only
  • Include tracking number
  • Insure valuable items
  • Retain proof of shipping
  • Follow provided return label instructions
How are international returns handled?

International returns require:

  • Additional processing time (10-15 business days)
  • Customer responsibility for duties/taxes
  • Compliance with customs regulations
  • International tracking number
  • Declared value documentation
How can I track my return?

You can track your return through the following options:

  • Online return portal
  • Order tracking number
  • Contacting customer service
  • Email status updates
  • Account dashboard
What if I have additional questions?

You can reach us via:

  • Contact form
  • Live chat

Response time: Within 24 business hours except holidays and weekends

Are there seasonal policy modifications?

Seasonal adjustments may include:

  • Extended return windows for holidays
  • Special terms for promotional returns
  • Potential processing delays during peak season
  • Temporary restrictions in high-volume periods
What if my issue isn't covered by standard policy?

We offer a special consideration process, which includes:

  • Submitting a detailed explanation of your issue
  • Providing any supporting documentation
  • A case-by-case evaluation
  • Management review if necessary
  • A written determination will be provided
What costs are refundable?

Refund components include:

  • Original product cost
  • Standard shipping charges (for defective items)
  • Applicable taxes

Note: Customers are responsible for return shipping costs for approved returns unless the item is defective or differs from the description.

Are there any deductions from refunds?

Potential refund deductions include:

  • Restocking fees (10-25% based on item value)
  • Missing component charges
  • Damage assessment fees
  • Original shipping costs (non-defective returns)
How are partial returns handled?

For partial order returns:

  • Refunds are prorated based on returned items
  • Original shipping charges are non-refundable
  • Individual item restocking fees apply
  • Bundle or promotional pricing may be adjusted

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