Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
Introducing our Lay-Buy Plan! It's the perfect payment solution for all shopaholics out there. At the Checkout page, just select "put it on lay-buys" as your payment method (after selecting your shipping option). You can choose the payment percentage and number of months to pay off the balance. Once all payments are completed, your items will be shipped to you. Easy-peasy! Click here for more information.
Shipping options for trade, wholesale and bulk orders
Shipping Locations: Our main shipping warehouse is located in Vancouver, British Columbia. Sometimes, we ship directly from our vendor to you from all over the world, whichever more convenience. We reserve ourselves the right to determine the shipping location
International Shipping: We currently ship to over 150 countries worldwide. Très Elite has international warehouses based in Asia, America, Europe, and the Middle East. Our team ensures that your order is processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, and you may receive different packages for the same order.
Prices, Styles, and Items: Prices, styles, and items may vary by country. Please choose your shipping destination on the product page if required.
Shipping Address: You can only ship items to one address and cannot choose different addresses per order. However, your shipping address can be different from your billing address for gift orders. Please leave us a specific note at checkout if needed.
Shipping Time for Specific Countries: If the shipment is sent by Russia, Turkey, Singapore, CP Air Mail for less than 2kg goods, it will generally take 25-45 working days (some countries can be much longer) to arrive, depending on your location.
Express Shipping: Express shipping is available upon request. Please contact us for a quote before making your purchase.
Overnight Shipping: All overnight orders must be placed by 1 pm PST to be processed the same day. Otherwise, they will be processed the next business day.
Shipping Cost: Shipping costs are calculated based on the weight, size, and distance of the item. To keep costs low, Très Elite passes on any shipping discounts received from shipping companies directly to customers. Shipping fees are automatically added to eligible orders, before taxes, at a flat rate, no matter where the order is being delivered within Canada, USA, and EU.
Shipping to Canada
Package Delivery and Pickup
If your order is shipped, and the tracking information shows that it was delivered, but you haven't received it yet, please contact your local post office. If you run into any problems, please contact us and we'll assist you as soon as possible.
You don't need to sign for packages from us unless otherwise specified. The package will be left at your doorstep at the driver's discretion. If the package is not left at your doorstep, there will be a note left at your door letting you know that they tried to deliver it. Depending on the item and delivery service used, the note may give you a location where you can pick up your package.
If your order needs to be reshipped due to non-delivery or non-pickup, you may incur additional shipping charges.
Customs Duties and Import Taxes: We ship globally under DDU (Delivery Duty Unpaid) and are not responsible for any customs duties or import taxes. The invoice will show prices exclusive of duties.
Many of our products are from oversea suppliers. When buying products from overseas, it is essential to be aware of the potential differences in warranty, manuals, safety warnings, and standards, among other things. Here are some important points to keep in mind:
Manuals, Instructions, and Safety Warnings:
Design and Labeling:
Conditions of Use:
Shipping and Delivery:
Number of Shipments
Please note that combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders, but you will not be charged more than the total amounts quoted at checkout for all orders.
When Your Order Is Ready for Pickup or Has Been Shipped
Incorrect product or damage upon delivery
Expedited Shipping Issues
Free Upgrade for Expedited Shipping Issues
Regular Shipping Issues
Special Orders and Occasional Orders
If you have any questions or concerns about shipment, please contact our helpful customer service team between the hours of 10:00 am and 2:00 pm Pacific time, Monday through Friday. We will try our best to quickly address the issue if you contact us and provide your order number. If you can't reach us, we'll get in touch with you in 3 business days.
Bonus Points Rewards
UKRAINE & CORONA VIRUS UPDATES
For Shipping Delays, Ukraine and Coronavirus Updates, please click here
International Shipping Information
Très Elite offers international shipping to over 150+ countries worldwide. Please note that some exclusive merchandise may only be shipped to selected countries. To check whether a product can be shipped to your location, please refer to the specific product description.
Prices, styles, and items may vary by country, and you can choose your shipping destination on the product page if it is available. If not, please contact us for more information.
Delivery Duty Unpaid (DDU) Basis
All international orders are shipped on a DDU basis. This means that you will be responsible for any import duties charged on your order upon delivery. The invoice will show prices exclusive of duties. Once you receive your parcel, you will be liable for all import duties, customs, and local taxes levied by your shipping destination. Très Elite is not responsible for any delays or fees charged by customs.
Risk of Loss and Title
Once Très Elite has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. Très Elite will not be responsible for the loss or damage of any item(s). If you encounter any issues with your delivery, please contact your local post office.
International orders may be subject to delays due to customs clearance procedures in the destination country by the shipping carrier upon receipt. Please note that all refused shipments due to customs will be charged double the shipping fee to cover transportation cost both ways, plus stocking and associate fees, if any. This amount will not be refunded to your credit card but online credit only.
Très Elite works with hundreds of global designers and suppliers, and we may ship regular orders directly from our supplier's warehouse and fulfilment center locations around the world to your doorstep on delivery duty unpaid basis. However, if you wish to have a full list of merchandise available in local fulfilment centers to have it shipped within your country to avoid customs duty, please contact us.
Gift and Commercial Value
Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value.”
Final Sale Policy
All international orders fulfilled outside of Canada, USA, EU are considered final sale once shipped and are therefore ineligible for any refunds or exchanges. Please refer to our shipping and handling, as well as return and exchanges policies for more details or contact us if you cannot find the answers you are looking for. Notify us if you have any sizing, fit, or color questions prior to placing your order or within 60 minutes after placing the order for any possible requests to avoid any inconveniences, as your order will be processed immediately, and no further modifications will be granted.
This rule does not apply for Trade and Bulk orders, Made to Order, Pre-order, or any other special merchandise orders because you cannot return or refuse special orders as they are not returnable and therefore not refundable.
Shipping Rates and Free Shipping
We offer free standard shipping on orders over $125 to Canada, USA, and EU. The minimum order value must be a minimum of $125 USD (Canada, USA, and EU) before taxes, shipping, and handling. Free standard shipping to the rest of the world may also be available on orders minimum between $149 - $250 depending on the country (calculated at checkout).
Express shipping is available upon request. Please contact us before placing an express order so that we can check if it is possible to do so, as the cost will vary depending on sizes and weights. Also, please note that there are many products that we are unable to ship immediately because they are made to order or pre-order items.
✅Très Elite ships to 150+ countries. Some exclusive merchandise may have shipping restrictions
✅Prices, Styles, and Items: Prices, styles, and items may vary by country. Shipping destination can be chosen on the product page, or contact Très Elite for more information
❌Delivery Duty Unpaid (DDU) Basis: Import duties are the responsibility of the purchaserInvoice will show prices exclusive of duties
❌Risk of Loss: Once merchandise is delivered to the carrier, the purchaser assumes the risk of loss and titleTrès Elite is not responsible for any loss or damage
❌Customs Delays: International orders may be subject to delays due to customs clearance procedures. All refused shipments due to customs will be charged double the shipping fee
✅Direct Fulfilment: Regular orders may be shipped directly from supplier's warehouse and fulfilment center locations. Contact Très Elite for a full list of merchandise available in local fulfilment centers
❌Gift and Commercial ValueMerchandise cannot be marked as "gift" or "no commercial value"
❌Final Sale Policy: All international orders outside of Canada, USA, EU are considered final sale. Refer to shipping and handling, return and exchange policies or contact Très Elite for more details
❌Special Orders, Trade, and Bulk orders, Made to Order, Pre-order, or any other special merchandise orders are not returnable, therefore, nonrefundable
✅Shipping Rates and Free Shipping: Free standard shipping on orders over $125 to Canada, USA, and EUMinimum order value of $125 USD (Canada, USA, and EU) before taxes, shipping, and handling
✅Express Shipping: Express shipping available upon request
Countries We Ship To. Click here
Countries we may not ship to. Click here
No customs duties on US orders less than US$800.00.
Duty on goods delivered to Canada
Duty-free on major items delivery within Canadian boundaries. (Under the new United States–Mexico–Canada Agreement (USMCA), the import tax exemption threshold will change from CAD 20.00 to CAD 40.00 and the import duty exemption threshold will change to CAD 150.00 for shipments arriving in Canada on or after July 1st, 2020).
Duty on goods delivered to Australia
*Customs duty is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.
Still need help? Contact us
As of 08.11.2022, several delivery services have resumed limited shipping in select locations of Ukraine. It is important to note that due to the elevated risk associated with operating in the region, additional charges may apply.
Since March 2020, the world has been facing an unprecedented challenge caused by the coronavirus pandemic. As a result, many businesses, including Très Elite, have been impacted by the disruptions to the global supply chain and logistics network. We want to inform our customers that we are still operational and processing orders, but there may be delays or cancellations for certain types of products, especially those that are made to order or pre-ordered.
The following information provides details on how we are responding to the current situation and what you can expect when you place an order with us:
If you are interested in purchasing any of our made to order items, such as jewelry, apparel, mugs, tumblers, canvas, cushions, pillows, fleece blankets, or other home goods, please be aware that the fulfillment times may be longer than usual due to the coronavirus outbreak.
We continue to ship orders to customers worldwide, but please note that there may be delays for certain destinations, especially those that have suspended their postal services or implemented special measures to combat the spread of COVID-19. Therefore, we advise our customers to check the latest updates on the shipping status of their country before placing an order.
CarrierCountries RestrictedDPDCuba, Iran, Islamic Republic Of, Russia, Syria, UkraineFedExCuba, Iran, Islamic Republic Of, Russia, Syria, UkraineUSPS (US Domestic)Cuba, Iran, Islamic Republic Of, Russia, SyriaCanada PostColombia, Cuba, Iran, Islamic Republic Of, New Zealand, Peru, Russia, Syria, UkraineRoyal MailChina, Cuba, Faroe Islands, Iran, Islamic Republic Of, Jamaica, Libyan Arab Jamahiriya, Malaysia, Reunion, Russia, Saudi Arabia, Syria, Tunisia, Ukraine, Venezuela, YemenUSPS (International)Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Iran, Islamic Republic Of, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Reunion, Russia, Saint Pierre And Miquelon, Samoa, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, YemenDHLBrazil, Cuba, Guadeloupe, India, Iran, Islamic Republic Of, Isle Of Man, Martinique, Peru, Reunion, Russia, Syria, UkraineDeutsche PostBrazil, Cayman Islands, Chile, Colombia, Cuba, Dominica, French Guiana, French Polynesia, Guadeloupe, Iran, Islamic Republic Of, Kuwait, Liberia, Martinique, Mauritius, Morocco, New Caledonia, Nicaragua, Philippines, Reunion, Russia, Senegal, Singapore, South Korea, Sri Lanka, Swaziland, Syria, Trinidad and Tobago, Ukraine, YemenUPS (Europe)Bolivia, Botswana, Cayman Islands, Chad, Cuba, Ecuador, Fiji, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Russia, Saudi Arabia, Sri Lanka, Syria, Ukraine, ZimbabweUPS Mail InnovationsBolivia, Botswana, Brunei, Cayman Islands, Chad, Colombia, Cuba, Ecuador, Egypt, Faroe Islands, Fiji, French Polynesia, Guam, Honduras, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Martinique, Mongolia, New Caledonia, Pakistan, Panama, Peru, Philippines, Russia, Samoa, Sri Lanka, Syria, Ukraine, United Arab Emirates, ZimbabweSpring GDSBermuda, Bhutan, Brunei, Cuba, Ecuador, Iran, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Montserrat, Russia, Sudan, Syria, Tajikistan, Ukraine, YemenEMSBarbados, Belarus, Brunei, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Lithuania, Maldives, Martinique, Mongolia, Russia, South Africa, Sri Lanka, Syria, Ukraine, Venezuela, ZambiaRR DonnelleyAustralia, Cuba, Iran, Islamic Republic Of, Russia, Switzerland, SyriaChit ChatsAustralia, Cuba, Iran, Islamic Republic Of, New Zealand, Russia, Syria, Ukraine4PXAlgeria, Antarctica, Barbados, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Latvia, Lithuania, Martinique, Russia, South Africa, Syria, Ukraine, ZambiaAsendiaAlgeria, Aland Islands, Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Guernsey, Iran, Islamic Republic Of, Isle Of Man, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Palau, Reunion, Russia, Saint Pierre And Miquelon, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, YemenDHL ExpressAfghanistan, Azerbaijan, Bangladesh, Cuba, India, Iran, Islamic Republic Of, Iraq, Isle Of Man, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nigeria, Pakistan, Qatar, Russia, Serbia, Syria, Taiwan, Ukraine, Uzbekistan, Vietnam, YemenAustralia PostAfghanistan, American Samoa, Anguilla, Bangladesh, Belarus, Bhutan, Cambodia, Cayman Islands, Cuba, Côte d'Ivoire, Gambia, Guinea Bissau, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Kiribati, Kosovo, Kuwait, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Malaysia, Maldives, Marshall Islands, Moldova, Republic of, Mongolia, Myanmar, Namibia, Nepal, Nicaragua, Niue, Palau, Palestinian Territory, Occupied, Pitcairn, Puerto Rico, Russia, Saint Pierre And Miquelon, Samoa, Senegal, Somalia, South Korea, St. Vincent, Swaziland, Syria, Taiwan, Tanzania, United Republic Of, Timor Leste, Tokelau, Tunisia, Tuvalu, Ukraine, Uruguay, Virgin Islands, British, Wallis And Futuna, Yemen
We want to make sure that you are completely satisfied with your purchase, and for that reason, we offer a refund, exchange, or store credit for eligible items. To ensure a smooth process, please contact us prior to returning any defective or damaged items, and make sure to send them back within 14 days of receiving them in their original condition.
Please note that we require a tracking number for all returns, and failure to provide one will result in the return being nullified. It is the buyer's responsibility to cover the shipping fees for returning the item to us, and if the item is damaged or lost during transit, the buyer will be held responsible. We recommend filing a claim with the logistics company to recover any costs associated with damage or loss. Please be aware that any returns sent back to the vendor without prior authorization from us will not be refunded or exchanged. We appreciate your cooperation and look forward to assisting you with your return.
Très Elite places high importance on customer satisfaction and aims to offer a seamless and convenient return process. However, there are certain products that are non-returnable, non-exchangeable, and non-refundable due to various reasons, including hygiene concerns, customization, bulk orders, and other factors. We bring this to your attention to enable you to make informed purchasing decisions and avoid any inconvinience or potential disappointment.
We highly recommend following our return policy to ensure a satisfactory shopping experience. Please note that we cannot guarantee your satisfaction if our return policy is not adhered to.
Sales and Promotional Items
CDs, DVDs, or Software
At our company, we strive to ensure that every order is fulfilled to the best of our ability. However, we understand that certain orders may require time-sensitive delivery or customization. Therefore, we have a policy in place for orders with faulty claims to protect our customers and our business.
We do not provide a delivery service with a fixed schedule. Our shipping alternatives are limited to express delivery owing to our limited control over the delivery process, especially for large bulk purchases, orders originating from outside the country, and orders placed in close proximity to major occasions or events. Please note that any return requests related to this matter will not be accepted.
Please ensure that all customization information and instructions are clear and accurate before submitting your order. If you fail to provide us with the correct information or notify us of any modifications within 60 minutes of placing the order, the item will be shipped as is and will not be eligible for return or exchange.
Our Non-Returnable Items Policyis designed to ensure that our customers receive only high-quality service. We understand that some items cannot be returned for various reasons, and we appreciate your understanding in this matter. Please review this policy before making any purchases to avoid any misunderstandings.If you have any questions or concerns, please feel free to contact our customer support team, and we will be happy to assist you.
If you have any questions or concerns, please contact us beforehand. We appreciate your understanding in this matter and will do our best to accommodate your needs while maintaining our high standards of service.
To receive a refund, eligible items must be returned within 7 calendar days of delivery, in their original condition, with the tags, receipt, and packaging. Refunds will be issued to the original payment method.
We kindly ask that you read and adhere to our return policy to ensure that your returns are accepted. Please do not hesitate to contact our customer service team if you have any questions or concerns.
*Please note that the terms and conditions of this policy, which apply to all of the aforementioned groups, are subject to change at any time. We encourage you to review this policy regularly to ensure that you are aware of any updates or modifications.
If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. We strive to provide our customers with the best possible shopping experience and appreciate your understanding in this matter.
To ensure a smooth return and exchange process, we have a set of guidelines that must be followed. Please take note of the following:
Please note that Très Elite reserves the right to modify its return and exchange policy at any time.
Thank you for choosing Très Elite for your shopping needs. We appreciate your business.