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Returns and Exchanges

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We want to make sure that you are completely satisfied with your purchase, and for that reason, we offer a refund, exchange, or store credit for eligible items. To ensure a smooth process, please contact us prior to returning any defective or damaged items, and make sure to send them back within 14 days of receiving them in their original condition.

Please note that we require a tracking number for all returns, and failure to provide one will result in the return being nullified. It is the buyer's responsibility to cover the shipping fees for returning the item to us, and if the item is damaged or lost during transit, the buyer will be held responsible. We recommend filing a claim with the logistics company to recover any costs associated with damage or loss. Please be aware that any returns sent back to the vendor without prior authorization from us will not be refunded or exchanged. We appreciate your cooperation and look forward to assisting you with your return.

Items that are final sale and are not eligible for returns, exchanges, or refunds:

Très Elite places high importance on customer satisfaction and aims to offer a seamless and convenient return process. However, there are certain products that are non-returnable, non-exchangeable, and non-refundable due to various reasons, including hygiene concerns, customization, bulk orders, and other factors. We bring this to your attention to enable you to make informed purchasing decisions and avoid any inconvinience or potential disappointment.

We highly recommend following our return policy to ensure a satisfactory shopping experience. Please note that we cannot guarantee your satisfaction if our return policy is not adhered to.

Non-returnable Categories

Categories Non-Returnable ❌
Special orders ❌
Hygiene items ❌
Other merchandise ❌
Sales and promotional items ❌
CD, DVD or software ❌
Digital goods ❌
Faulty claims ❌
Unclaimed & Non-deliverable orders ❌

 

List of Non-returnable Merchandise

  1. Special Orders

    • Gift cards
    • Pre-orders
    • International orders
    • Wholesale or bulk orders
    • Occasional and seasonal items
    • Fresh cut flowers and all grocery categories
    • Overseas technology and electronic accessories
    • Monogrammed or personalized items
    • Made-to-order or custom-made items

  2. Hygiene Items

    • Masks
    • Makeup products
    • Eyelashes, nail polishes, and wigs
    • Undergarments and swimwear

  3. Other Merchandise

    • Ceramic dinnerware
    • Home furniture, mattresses, and bedding
    • Items damaged through normal wear and tear
    • All Cash on delivery and Delivery Duty Paid orders
    • All products shipped from overseas or from other countries
    • All products delivered by vendor after signing the delivery slip

  4. Sales and Promotional Items

    • All sales, clearance, promotional, flash sales, and discount items

  5. CDs, DVDs, or Software

    • If you break the seal on the wrapping, etc.

  6. Digital Goods

    • Such as mobile top-up cards, digital books, and downloadable products

  7. Faulty Claims

    • At our company, we strive to ensure that every order is fulfilled to the best of our ability. However, we understand that certain orders may require time-sensitive delivery or customization. Therefore, we have a policy in place for orders with faulty claims to protect our customers and our business.
      • Orders with time-sensitive delivery requirements:
        • We do not provide a delivery service with a fixed schedule. Our shipping alternatives are limited to express delivery owing to our limited control over the delivery process, especially for large bulk purchases, orders originating from outside the country, and orders placed in close proximity to major occasions or events. Please note that any return requests related to this matter will not be accepted.

      • Incorrect personalization or failure to notify us with modification requests within 60 minutes of placing the order:

        • Please ensure that all customization information and instructions are clear and accurate before submitting your order. If you fail to provide us with the correct information or notify us of any modifications within 60 minutes of placing the order, the item will be shipped as is and will not be eligible for return or exchange.
  • Non-Deliverable Orders
    • All unclaimed and non-deliverable orders due to the wrong address or wrong information provided.

Our Non-Returnable Items Policy is designed to ensure that our customers receive only high-quality service. We understand that some items cannot be returned for various reasons, and we appreciate your understanding in this matter. Please review this policy before making any purchases to avoid any misunderstandings.If you have any questions or concerns, please feel free to contact our customer support team, and we will be happy to assist you.

If you need to modify an order, please do so within 60 minutes of placing it, or modifications may be refused, or, if possible, may incur a 25% restocking fee plus stocking and upgraded service fees. Original shipping fees, customs, and duties charges are non-refundable. Please note that returns and exchanges are not permitted between major holidays, such as Halloween, Black Friday, Cyber Monday, or on December 26 and 27.

If you have any questions or concerns, please contact us beforehand. We appreciate your understanding in this matter and will do our best to accommodate your needs while maintaining our high standards of service.

To receive a refund, eligible items must be returned within 7 calendar days of delivery, in their original condition, with the tags, receipt, and packaging. Refunds will be issued to the original payment method.

We kindly ask that you read and adhere to our return policy to ensure that your returns are accepted. Please do not hesitate to contact our customer service team if you have any questions or concerns.

*Please note that the terms and conditions of this policy, which apply to all of the aforementioned groups, are subject to change at any time. We encourage you to review this policy regularly to ensure that you are aware of any updates or modifications.

    Please also be aware of the following guidelines and policies regarding returns:

    • Requests for returns will only be accepted on unused items in original unopened packaging with original tags.
    • Requests for returns will be assessed up to 14 days from the date of purchase as indicated on the purchase receipt.
    • Approved returns requests will be honored with a Très Elite e-voucher credited to the same value of the returned goods.
    • Before sending any items, please contact us to request an RMA number.
    • Approved requests will be issued an RMA number and instructions for returning goods. Très Elite cannot receive or process a return without an RMA number.
    • Damages must be reported to Très Elite within 24 hours of receipt.
    • Ensure all items and their packaging are adequately protected when returning as any damage will be the customer’s responsibility and may result in a re-stocking fee.
    • All shipping charges are non-refundable.
    • Please allow up to 5 business days from the date we receive your return to our warehouse for it to be processed.
    • All return requests will be processed in the order that they were received. Processing returns will only commence once the returned goods have been received by Très Elite.
    • Returns must be sent via a trackable postage or courier service. Très Elite is not responsible for packages lost in transit if a tracking number is not provided for returns.
    • Please note that all return shipping charges are the customer’s responsibility until it reaches us, excluding shipping errors made by Très Elite or one of its shipping or courier partners.

    If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. We strive to provide our customers with the best possible shopping experience and appreciate your understanding in this matter.

    Details

    To ensure a smooth return and exchange process, we have a set of guidelines that must be followed. Please take note of the following:

    Returns and Exchanges:

    • Eligible merchandise must be in new, unused, unwashed, and good condition, with all original hangtags, packaging, and components at the time of return or exchange.
    • The item(s) must be accompanied by an original Très Elite receipt/invoice or gift receipt.
    • Returned items must not be washed, worn, or altered.
    • We do not accept returns or exchanges or store credit of special order or hygiene items such as wholesale/bulk orders, discounted products, swimwear, underwear, custom-made, made-to-order, or personalized items, Sale or Clearance items.

    Refunds and Credits:

    • Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s).
    • The credit should appear on your next statement.
    • You should receive an email confirming the completion of return processing.

    By Mail:

    • You can return/exchange merchandise purchased online by mail.
    • All returns/exchanges of online orders must be returned within 7 days from the day the order was shipped.
    • Mail your return package at any Postal Service office.

    Returning a Gift:

    • Gifts that are eligible for return can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip.
    • For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Très Elite E-Gift Card.

    Final Sale Items:

    • We do not accept returns or exchanges of items purchased on sale, bulk orders, swimwear, underwear, altered or custom-made merchandise, and clearance items. These are considered final sale.

    Return and Exchange Restrictions:

    • Items purchased on treselite.com cannot be returned to the manufacturer.
    • Très Elite will accept the item(s) for an exchange or return for merchandise credit only.
    • Refunds and price adjustments will be issued in the original tender of the purchase.
    • Eligible merchandise purchased on TresElite.com using PayPal may be returned for a merchandise credit only.
    • Merchandise accompanied by a Gift Receipt may be exchanged or returned in-store for Merchandise Credit only.
    • Très Elite does not accept returns or exchanges for merchandise purchased from other retailers.
    • Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen, and cannot be redeemed for cash, except as required by law.
    • Merchandise not accompanied by an original receipt or gift receipt may be returned for a merchandise credit or exchanged for the value of the item’s current selling price. Un-receipted returns and exchanges are limited to current merchandise.
    • Read more

    Please note that Très Elite reserves the right to modify its return and exchange policy at any time.

    Thank you for choosing Très Elite for your shopping needs. We appreciate your business.

    Sincerely,

    Très Elite