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We will refund, exchange, or give you store credits for eligible items, please contact us before returning the defected/ damaged items, the buyer should return the item within 14 days of receipt and make sure that the items returned are in their original conditions. We only accept returns with a tracking number, the return is nullified if we don’t receive a tracking number. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, we can't do anything about it, the buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items until it reaches us. Please note: All the returns that sent back to the sender or vendor without contacting us beforehand will not be refunded or exchanged.
Items Not Eligible for Returns
Note
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Très Elite receipt/invoice or gift receipt. All Très Elite merchandise must have all original packaging and components to be eligible for return or exchange.
Returned items must not be washed, worn or altered. We do not accept returns or exchanges or store credit of special order or hygiene items such as swimwear, underwear, custom-made, made to order, or personalized items, Sale or Clearance items.
Merchandise eligible for return or exchange must be:
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
You can return/exchange merchandise purchased online by mail. All returns/exchanges of online orders, must be returned within 30 days from the day the order was shipped.
By Mail
Mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up.
NOTE: Eligible merchandise purchased on Très Elite using PayPal may be returned to Très Elite for a refund to the purchasing PayPal account only, no exchanges.
Gifts can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Très Elite E-Gift Card
We do not accept returns or exchanges of items purchased on sale at any time. All swimwear, underwear, altered or custom-made merchandise and sale items are considered Final Sale.
FINAL SALE: All personalized merchandise, swimwear, undergarments, and Clearance items are FINAL SALE and are not eligible for return or exchange.
Return and Exchange Restrictions:
Très Elite reserves the right to modify its return and exchange policy at any time.