We want to make sure that you are completely satisfied with your purchase, and for that reason, we offer a refund, exchange, or store credit for eligible items. To ensure a smooth process, please contact us prior to returning any defective or damaged items, and make sure to send them back within 14 days of receiving them in their original condition.
Please note that we require a tracking number for all returns, and failure to provide one will result in the return being nullified. It is the buyer's responsibility to cover the shipping fees for returning the item to us, and if the item is damaged or lost during transit, the buyer will be held responsible. We recommend filing a claim with the logistics company to recover any costs associated with damage or loss. Please be aware that any returns sent back to the vendor without prior authorization from us will not be refunded or exchanged. We appreciate your cooperation and look forward to assisting you with your return.
Très Elite places high importance on customer satisfaction and aims to offer a seamless and convenient return process. However, there are certain products that are non-returnable, non-exchangeable, and non-refundable due to various reasons, including hygiene concerns, customization, bulk orders, and other factors. We bring this to your attention to enable you to make informed purchasing decisions and avoid any inconvinience or potential disappointment.
We highly recommend following our return policy to ensure a satisfactory shopping experience. Please note that we cannot guarantee your satisfaction if our return policy is not adhered to.
Categories | Non-Returnable ❌ |
---|---|
Special orders | ❌ |
Hygiene items | ❌ |
Other merchandise | ❌ |
Sales and promotional items | ❌ |
CD, DVD or software | ❌ |
Digital goods | ❌ |
Faulty claims | ❌ |
Unclaimed & Non-deliverable orders | ❌ |
Special Orders
Hygiene Items
Other Merchandise
Sales and Promotional Items
CDs, DVDs, or Software
Digital Goods
Faulty Claims
Incorrect personalization or failure to notify us with modification requests within 60 minutes of placing the order:
Our Non-Returnable Items Policy is designed to ensure that our customers receive only high-quality service. We understand that some items cannot be returned for various reasons, and we appreciate your understanding in this matter. Please review this policy before making any purchases to avoid any misunderstandings.If you have any questions or concerns, please feel free to contact our customer support team, and we will be happy to assist you.
If you need to modify an order, please do so within 60 minutes of placing it, or modifications may be refused, or, if possible, may incur a 25% restocking fee plus stocking and upgraded service fees. Original shipping fees, customs, and duties charges are non-refundable. Please note that returns and exchanges are not permitted between major holidays, such as Halloween, Black Friday, Cyber Monday, or on December 26 and 27.
If you have any questions or concerns, please contact us beforehand. We appreciate your understanding in this matter and will do our best to accommodate your needs while maintaining our high standards of service.
To receive a refund, eligible items must be returned within 7 calendar days of delivery, in their original condition, with the tags, receipt, and packaging. Refunds will be issued to the original payment method.
We kindly ask that you read and adhere to our return policy to ensure that your returns are accepted. Please do not hesitate to contact our customer service team if you have any questions or concerns.
*Please note that the terms and conditions of this policy, which apply to all of the aforementioned groups, are subject to change at any time. We encourage you to review this policy regularly to ensure that you are aware of any updates or modifications.
If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. We strive to provide our customers with the best possible shopping experience and appreciate your understanding in this matter.
To ensure a smooth return and exchange process, we have a set of guidelines that must be followed. Please take note of the following:
Please note that Très Elite reserves the right to modify its return and exchange policy at any time.
Thank you for choosing Très Elite for your shopping needs. We appreciate your business.
Sincerely,
Très Elite