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We will refund, exchange, or give you store credits for eligible items, please contact us before returning the defected/ damaged items, the buyer should return the item within 14 days of receipt and make sure that the items returned are in their original conditions. We only accept returns with a tracking number, the return is nullified if we don’t receive a tracking number. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, we can't do anything about it, the buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items until it reaches us. Please note: All the returns that sent back to the sender or vendor without contacting us beforehand will not be refunded or exchanged.
Items Not Eligible for Returns
- Monogrammed/Personalized items
- Made to Order items, including custom rugs and furniture
- Gift cards
- Sale items
- Items damaged through normal wear and tear
- All MTO (Made to order) items are final sales.
- Requests for returns will only be accepted on goods that are unused, and in original unopened packaging with original tags.
- Requests for returns will be assessed up to 14 days from the date of purchase as indicated on the purchase receipt.
- Approved returns requests will be honored with a Très Elite e-voucher credited to the same value of the returned goods.
- Before sending any items, please contact us to request an RMA number.
- Approved requests will be issued an RMA number and instructions for returning goods.
- Très Elite cannot receive or process a return without an RMA number.
- Damages must be reported to Très Elite within 48 hours of receipt.
- All shipping charges are non-refundable.
- Ensure all items and their packaging are adequately protected when returning as any damage will be the customer’s responsibility and may result in a re-stocking fee.
- Please allow up to 5 business days from the date we receive your return to our warehouse for it to be processed.
- All return requests will be processed in the order that they were received. Processing returns will only commence once the returned goods have been received by Très Elite
- Returns must be sent at via a trackable postage or courier service. Très Elite is not responsible for packages lost in transit if a tracking number is not provided for returns.
- Please note that all return shipping charges are the customer’s responsibility until it reached us excluding shipping errors made by Très Elite or one of its shipping or courier partners.
- Please contact us if you have any questions regarding our returns policy.
If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags attached and all original packaging and other components included, when accompanied by an original Très Elite receipt/invoice or gift receipt. All Très Elite merchandise must have all original packaging and components to be eligible for return or exchange.
Returned items must not be washed, worn or altered. We do not accept returns or exchanges or store credit of special order or hygiene items such as swimwear, underwear, custom-made, made to order, or personalized items, Sale or Clearance items.
Merchandise eligible for return or exchange must be:
- New, unused, unwashed and in good condition;
- Inclusive of all original hangtags, packaging, and components at the time of return or exchange; and
- Accompanied by an original receipt or gift receipt.
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
You can return/exchange merchandise purchased online by mail. All returns/exchanges of online orders, must be returned within 30 days from the day the order was shipped.
Mail your return package at any US Postal Service office, drop box, residential mailbox, or visit USPS.com to schedule a free pick up.
NOTE: Eligible merchandise purchased on Très Elite using PayPal may be returned to Très Elite for a refund to the purchasing PayPal account only, no exchanges.
RETURNING A GIFT
Gifts can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Très Elite E-Gift Card
FINAL SALE ITEMS:
We do not accept returns or exchanges of items purchased on sale at any time. All swimwear, underwear, altered or custom-made merchandise and sale items are considered Final Sale.
FINAL SALE: All personalized merchandise, swimwear, undergarments, and Clearance items are FINAL SALE and are not eligible for return or exchange.
Return and Exchange Restrictions:
- Items purchased on treselite.com cannot be returned to the manufacture
- Très Elite will accept the item(s) for an exchange or return for merchandise credit only.
- Refunds and price adjustments will be issued in the original tender of the purchase.
- Eligible merchandise purchased on TresElite.com using PayPal may be returned for a Merchandise Credit only
- Merchandise accompanied by a Gift Receipt may be exchanged or returned in store for Merchandise Credit only
- Très Elite does not accept returns or exchanges for merchandise purchased from other retailers
- Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash, except as required by law.
- Merchandise not accompanied by an original receipt or gift receipt may be returned for a merchandise credit or exchanged for the value of the item’s current selling price. Un-receipted returns and exchanges are limited to current merchandise.
- Très Elite offers a one-time price adjustment on full-price merchandise within 7 days of the date of purchase.
Très Elite reserves the right to modify its return and exchange policy at any time.