Fix issues with promotions

Use this article to resolve common issues with promotions.

How to add a promo code?

• Important: To use a promo code in, you must sign in to a your My Account. If you don’t have an account, create one. 

After you add items to your cart:

• At the bottom of the checkout screen, find "Add a promo code."
• Enter your code.
• Select Apply. If you added a new address, credit card, or email address, the page might reload. If this happens, re-enter the details.

If you received a promo code in an email:

• Select the link.
• Add the product to your cart.
• At checkout, you’ll find the code applied.

I canceled my order & need a replacement promo code

• If you canceled your order, you can place a new order with the same promo code.

I didn't receive a promo code

• The promotion determines eligibility and distributes promo codes. For more info, contact us.

I have a question about a promo code

• Contact us

Fix error messages

• Codes can’t be used with other discounts or a combination of codes.
• Items can only ship to the same country or region you purchased in.
• If the promo code doesn't work in the country or region associated with the home address in your Account, you might need to update your info.
• Have a valid zip code.

Below are potential error messages you may encounter:

• "The code you entered has expired." or "Code expired."
• You can’t use expired codes. For more info on the promotion terms, check the email that your code came with.
• "Invalid code." or "Code doesn't exist."
• Make sure you enter the code correctly and try again.
• "Code not valid."
• This code may no longer apply. To find out which items are available for promotion, check the promotion terms. You can find the promotion terms in the email that contains your code.
• "This code can’t be applied for this item." or "Promotion code not applicable. Check cart and promotion details."
• Codes are often limited to specific items and countries or regions. To find out which items are available for promotion, check the promotion terms.
• You can find the promotion terms in the email that contains your code.
• Add the eligible items to the cart and enter the code at checkout.
• "An unexpected error occurred. Please try again later." or "Error applying code. Refresh page to try again."
• Select your shipping option before you enter the promo code.

Fix issues with promo orders

• My order was canceled due to incorrect payment
• You can use the same promotion code to try again with a valid payment. You can use the replacement code within 24 hours once you receive the order cancellation email.
• I was charged the full price incorrectly
• To receive the discount, the promo code must be entered during checkout. This means that you must return the original order and place a new order with the promo code. Learn how to return a device for a refund.
• I want to return my device
• You won’t be able to use the promo code again after you return the device. To return your device, learn how to return a device for a refund.

I want to exchange for a different color

• The website only shows the colors that are available and doesn't allow exchanges.

I can’t find the color I want

• The website only shows the colors that are available. We suggest that you select an available color and place your order to avoid missing out on the promotion.

Need more help? Try these next steps:

Contact us

• Tell us more and we’ll help you get there