Returns and Exchanges

Return & Refund Policy

Quick Reference

Topic	Core Rule
When returns are accepted	Only for damaged, defective, non-functional items, or incorrect items due to our error, plus rare exceptions
Change of mind / preference	Not eligible – all such sales are generally final
Our fault (error / defect / DOA)	Full refund or replacement, prepaid return label, and may include coupon or store credit; in some clear cases, no return needed (case-by-case)
VIP customers	In clear our-fault cases, refund/store credit may be approved before the item reaches the warehouse, and may qualify for no-return-needed resolution (case-by-case)
Wrong address / customs refusal	No refund; parcels may be destroyed, abandoned, or liquidated by carrier/customs
Unclaimed / not collected orders	No refund; if returned or destroyed due to non-collection, costs are not recoverable
International orders	Returns generally not accepted, except in clear verifiable error cases
Final sale categories	Hygiene items, consumables, custom/made-to-order, digital goods, discounted/final sale, and most wholesale

In some clearly documented our-fault situations, we may resolve the issue via refund, replacement, or store credit without requiring the item to be returned. This is not automatic and is always case-by-case.

0A. Quick Q&A Reference (Most Common Questions)

Question	Answer (Summary – see full policy for details)
Can I return an item if I simply change my mind or don’t like it anymore?	Generally no. Change of mind, personal preference (style, color tone, size, “no longer need it”) are final sale if the item is correct and functional.
What if my item arrives damaged or defective?	This is usually eligible. Contact us within 24 hours with clear photos/video. We may offer a refund, replacement, store credit, and we pay return shipping.
What if I received the wrong item?	If it’s our error, you’re eligible for a refund or correct replacement. Item must be unused and in original packaging. We normally pay return shipping.
Do I always have to send the item back when it’s our fault?	Not always. In some clear, low-risk our-fault cases, we may do a “keep and refund/credit” resolution with no return needed, but this is case-by-case and not guaranteed.
What extra benefits do VIP customers get?	VIPs with strong purchase history may receive priority handling, earlier refunds/credits, and in some cases no-return-needed resolutions where evidence is very clear.
What happens if I entered the wrong address at checkout?	That is considered customer error. If the parcel is undeliverable, returned, or destroyed, the order is treated as final sale and no refund is generally available.
What if I refuse to pay customs, import tax, or local fees?	Refusing required local charges often leads to return, abandonment, or destruction of the parcel. In such cases, the order is treated as final sale, no refund.
What if I don’t pick up my package from the post office or pickup point?	Unclaimed or not-collected packages are also treated as final sale. Carriers may return or destroy parcels, and no refund is generally due.
Can I get a refund if delivery is delayed by the carrier or customs?	Usually no. Delays caused by weather, customs, peak volume, or carrier operations are outside our control and do not normally qualify for refund.
How long do I have to report damage or defects?	You must report within 24 hours of the carrier’s delivery confirmation scan, with photos and/or video. Later claims may not be accepted.
How long do I have to start a return if it’s approved?	All return requests must be initiated within 14 calendar days of delivery and must be approved and assigned an RMA within that period.
Are international orders returnable?	Generally no, except in clear, verifiable our-fault cases. Even then, logistics and customs can limit what is possible and who pays which costs.

The remaining sections provide the full legal and operational details.

1. Return Eligibility & Requirements

1.1 Master Return Qualification Matrix (Quick Reference – Non-Exhaustive)

This table is for quick reference only. Full conditions are explained in the detailed text that follows.

Scenario	Eligibility	Resolution	Who Pays Return Shipping?	Refund Type	Conditions / Notes
Damaged upon arrival	✅ Eligible	Full refund OR replacement (return required or, in some cases, no-return-needed resolution at our discretion)	We pay	Refund / Replacement / Store credit	Must report within 24 hours with photos of packaging + product
Incorrect item shipped (our error)	✅ Eligible	Full refund OR correct item shipped (return or rare no-return-needed case-by-case)	We pay	Refund / Replacement / Store credit	Item must be unused, in original packaging
Manufacturing defects (unused)	✅ Eligible	Full refund OR replacement (return or rare keep-and-compensate decision at our discretion)	We pay	Refund / Replacement / Store credit	Defect must be verifiable in unused condition
Non-functional on arrival (DOA)	✅ Eligible	Full refund OR replacement (return or possible no-return-needed if clearly unusable and low resale value)	We pay	Refund / Replacement / Store credit	Must provide clear video showing non-operation
Major misdescription (our fault)	✅ Eligible	Full refund OR replacement	We pay	Refund / Replacement / Store credit	Only if key advertised specs are incorrect
Missing essential parts	✅ Eligible	Replacement of parts OR full product replacement	We pay	Replacement / Store credit	Must report within 24 hours of delivery
Accidental order / ordering error	⚠️ Case-by-case	Possible partial refund minus fees / shipping / restocking	Customer pays	Partial refund	Must be unused, sealed, in original packaging, request within 14 days
Change of mind / personal preference	❌ Not eligible	Final sale	N/A	No refund	Includes color tone, style, size, “don’t like it anymore”
Price disputes (promotions, later discounts)	❌ Not eligible	Final sale	N/A	No refund	No retroactive price matching after purchase
Incorrect or incomplete shipping address (customer error)	❌ Not eligible	Final sale	N/A	No refund	Customer responsible for accurate address; parcels may be destroyed or not returned
Refusal to pay customs / import taxes	❌ Not eligible	Final sale	N/A	No refund	Refusal can cause return, abandonment, or destruction by customs
Unclaimed packages / not picked up	❌ Not eligible	Final sale	N/A	No refund	Customer must track and collect from pickup points or post office
Carrier marks parcel as “destroyed due to non-collection”	❌ Not eligible	Final sale	N/A	No refund	Carriers may destroy unclaimed or undeliverable parcels
Rejected delivery without defect	❌ Not eligible	Final sale	N/A	No refund	Refusal at the door is treated as final sale unless our clear fault
Late reporting (after 24-hour window)	❌ Not eligible	Final sale	N/A	No refund	Carrier/insurer deadlines make late claims unworkable
Late return request (after 14 days)	❌ Not eligible	Final sale	N/A	No refund	Initiation deadline strictly enforced
Used, installed, worn, or tampered items	❌ Not eligible	Final sale	N/A	No refund	Safety, hygiene, and resaleability compromised
Hygiene / intimate / cosmetic products	❌ Not eligible	Final sale	N/A	No refund	Regulated by health and hygiene rules
Custom / personalized / made-to-order items	❌ Not eligible	Final sale	N/A	No refund	Unless not produced as per approved proof
Digital products (downloads, e-books, codes)	❌ Not eligible	Final sale	N/A	No refund	Cannot be “returned” once delivered/redeemed
Bulk / wholesale / business orders	⚠️ Restricted	Contract-based	Case-by-case	Case-by-case	Governed by separate written terms
International orders – non-error returns	❌ Not eligible	Final sale	N/A	No refund	Returns usually not possible due to logistics/customs
International returns – our fault only	✅ Eligible	Refund or replacement (return typically required)	We pay	Refund / Replacement / Store credit	Must be clearly our error and verifiable
VIP customer – verified our fault	⭐ Priority eligible	Early refund OR early store credit; may qualify for no-return-needed resolution in clear cases	We pay	Refund/store credit may be issued early	Requires strong history + clear evidence
VIP customer – non-error exception	⚠️ Case-by-case	Partial refund/store credit	Customer pays	May receive softened fees	At our discretion, not guaranteed
Carrier-delayed delivery (weather, customs, peak volume)	❌ Not eligible	No refund	N/A	No refund	Delays outside our control are not grounds for return
Destroyed at customs or return center (customer actions)	❌ Not eligible	Final sale	N/A	No refund	Often due to unpaid duties, wrong address, or non-collection
Destroyed by carrier due to their policy (no clear fault of ours)	❌ Not eligible	No refund	N/A	No refund	Loss is outside our control and often unrecoverable

1.2 Policy Overview (Long-Form Text)

This policy outlines the terms and conditions for returns and refunds. We accept returns only for items that are faulty, damaged, defective, non-functional, or incorrect due to an error on our part, or in limited, pre-approved situations.

All other sales are generally considered final. This includes situations where the item is as described and functional, but the buyer changes their mind, prefers a different color/size, or no longer needs the product.

For international orders and special-order items (including made-to-order, bulk, or custom items), returns are often not possible due to customs controls, transportation limitations, and cost constraints.

By placing an order with Très Elite Home & Living, you acknowledge and agree to the terms of this Return & Refund Policy.

1.3 Qualified Return Requirements (Detailed Conditions)

For a return request to be considered, all of the following conditions must be met:

(a) Notification Timeline

For damaged, faulty, DOA (dead on arrival), or incorrect items, you must contact us:
Within 24 hours from the carrier’s delivery confirmation scan.

Requests submitted significantly later than this window may be refused, as carriers, insurers, and logistics partners may no longer accept claims.

(b) Evidence Requirements

You must provide clear visual evidence proving the issue, including:

Photos/videos of the outer packaging, clearly showing any dents, tears, or visible damage.
Photos/videos of the product itself (front, back, and close-up of the defect or damage).
Where relevant, photos of labels, serials, barcodes, or inner packaging.

Without sufficient, timely evidence, we may be unable to process a return or compensation, especially involving shipping damage.

(c) Timeframe to Initiate Return

The return request must be initiated within 14 calendar days from the delivery date.

This means you must:

Contact us within the relevant reporting window (for defect/damage), and
Have your return formally approved and assigned a Return Merchandise Authorization (RMA) within that 14-day period.

(d) Condition of Returned Products

For eligible returns:

Items must be unused, unwashed, and uninstalled.
Items must be in their original condition, with:
- All tags, labels, and stickers attached.
- Original manufacturer packaging, including foam, bags, inserts, or protective films.
- All accessories, manuals, and included components.

Items that show signs of use, installation, wear, or tampering may not qualify for a refund.

1.4 Quality Issues We Cover (Defects and DOA)

We generally accept returns and offer a remedy (refund, replacement, and/or store credit) when:

There are structural defects affecting stability, safety, or core function.
There are electrical or mechanical failures during normal, intended use.
The product has material flaws (cracks, breaks, severe misalignment) visible in original, unused condition.
The product does not match essential advertised specifications such as key measurements, core functions, or included components.
Essential parts or components are missing and cannot reasonably be replaced.

Cosmetic imperfections that do not affect function — such as minor surface marks, slight packaging dents, or small color variations due to screen/display differences — may not qualify as defects for the purpose of a return.

2. Return Process & Procedures

2.1 Step-by-Step Return Protocol (High-Level Table)

Phase	Step	Description
1	Notify & Document	Contact us + send photos/videos within required timeframes
2	Review & RMA	We review your case and issue a Return Merchandise Authorization
3	Pack & Prepare	You repackage item securely with all original components
4	Ship Back	Item is shipped using approved method (prepaid label if our fault)
5	Inspection	We inspect the returned item at our return center
6	Resolution	Refund, store credit, or replacement processed and confirmed via email

2.2 Phase 1 – Notification & Documentation

Contact Customer Service

Reach out to us through our official support channel within 24 hours of delivery (for damage/defect/incorrect item).

Please include:

Order number
Full name
Clear description of the issue and outcome you are seeking (refund, replacement, store credit).

Provide Evidence

Attach clear photos/videos of:

Shipping box / outer packaging (all sides if damaged)
Product from multiple angles
Close-ups of damages/defects/mismatched items

If the wrong item was shipped, show the received item alongside the packing slip or label if possible.

2.3 Phase 2 – Authorization & Approval

Our team aims to review your request within 48 business hours.

If your case meets the eligibility criteria, we will issue:

A unique Return Merchandise Authorization (RMA) number; and
Clear instructions on where and how to ship the item back.

For cases where the problem is our fault (defect, DOA, wrong item, misdescription), we will typically:

Provide a prepaid return shipping label, or
Arrange the return with the carrier directly, depending on region and product.

No returns will be accepted without a valid, pre-approved RMA.

2.4 Phase 3 – Product Preparation

Before shipping back:

Place the item in its original packaging (box, internal padding, bags, etc.).
Ensure all accessories, remote controls, power adapters, screws, manuals, and inserts are included.
Securely re-seal the package to prevent damage during return transit.
Include any required documentation (RMA slip, notes, etc.) as instructed.

2.5 Phase 4 – Return Shipping

If the issue is our fault (our error or confirmed defect):

We usually:

Issue a prepaid return shipping label, or
Arrange a carrier pickup where available, or
Reimburse reasonable return shipping costs if a prepaid label is not possible (proof of cost required).

In some clearly documented our-fault cases, especially where the item is low-value, heavily damaged, not reusable, or where return shipping is disproportionate to the item’s value, we may:

Issue a refund, replacement, or store credit/coupon without requiring the product to be returned.

This is always:

Case-by-case,
Based on the quality of evidence provided,
Based on risk and fraud-prevention checks, and
At our sole discretion.

If the return is discretionary / non-error (such as an accidental order approved as an exception):

Return shipping costs are typically the customer’s responsibility.
You must use a trackable and reliable shipping service and retain your tracking number as proof of return.

2.6 Phase 5 – Inspection & Phase 6 – Resolution

Once your return arrives at the designated return center, it is logged and inspected within approximately 5–7 business days.

We verify that:

The item matches the original order and the reported issue.
The condition aligns with the claim (unused, defect present, not user-caused damage).

If the return is approved after inspection:

We process one or more of the following within 3–7 business days:

Full or partial refund to the original payment method (as applicable);
Replacement shipment of the same or equivalent product;
Store credit or coupon code for use on a future order (sometimes with an additional goodwill amount, at our discretion).

You will receive an email confirmation summarizing the outcome.

3. Our Fault Cases – Refunds, Store Credit & VIP Treatment

When an issue is clearly attributable to us (for example: wrong item shipped, verified manufacturing defect, DOA, major misdescription), we apply enhanced remedies.

3.1 Standard Customers – Our Fault

In our-fault situations, we may provide one or more of the following:

Full refund of the product price (and in some cases original shipping, if the whole order is unusable as a direct result of our error).
A free replacement or equivalent alternative item, where available.
A prepaid return shipping label or equivalent return shipping arrangement.
Store credit or a coupon for a future order as a goodwill benefit.

In some clearly documented cases (e.g., low-value or unsalvageable items where return is not practical), we may offer a refund, partial refund, or store credit without requiring the item to be returned. This is always case-by-case and not guaranteed.

We may present you with options, such as:

Refund to the original payment method, or
Store credit of equal or higher value for future use.

3.2 VIP Customers – Early Refund / Credit Consideration

For customers with excellent purchase history and/or VIP membership status, we may apply additional flexibility at our sole discretion:

In clearly documented our-fault cases, we may:

Issue all or part of a refund or store credit before the returned item reaches our warehouse, where evidence is conclusive; and/or
In limited, well-documented situations, approve a no-return-needed resolution (e.g., “keep and refund/credit”) where appropriate.

We will also typically:

Prioritize the case in our processing queue.

This VIP benefit:

Is not automatic and depends on the clarity of evidence, order history, and risk evaluation.
Does not override our right to deny returns in cases of misuse, fraud, or policy abuse.

3.3 Fee Structure & Charges (Non-Error Returns)

When the return is not due to our fault and is accepted only as a goodwill exception, the following may apply:

Restocking Fee:

Typically 10–25% of the product value, reflecting inspection, repackaging, and reselling costs (if reselling is even possible).
Based on product category, condition upon return, and resale viability.

Return Shipping Cost:

Usually paid by the customer, at the actual carrier rate.

Original Shipping Cost:

Generally non-refundable, as it covers logistics, handling, and packing.

Gift or Bonus Item Value:

For gift-with-purchase or promotional bundles, if the qualifying item is refunded, the value of any gifted items may be deducted from the refund if the gift is kept.

4. Final Sale Items & Restrictions

4.1 Non-Returnable Product Categories

The following product categories are strictly non-returnable and non-refundable unless there is a clear, documented defect that falls under “our fault”:

Hygiene and Intimate Products
- e.g., underwear, swimwear, certain beauty tools, cosmetics.
- Due to health, safety, and hygiene regulations, these cannot be resold once opened or handled.
Consumables and Perishable Goods
- e.g., food items, beverages, edible products, items with limited shelf life.
Customized, Personalized, and Made-to-Order Products
- e.g., engraved items, monogrammed goods, fully custom designs, made-to-order sizes or colors.
- These are made specifically to your request and are generally final sale.
Discounted, Clearance, and Final Sale Items
- Products marked as “final sale”, “clearance”, or heavily discounted for liquidation.
Digital Products and Intangibles
- e.g., e-books, digital designs, downloadable files, gift cards.
- Once delivered or redeemed, they cannot be “returned”.
Business, Bulk, or Wholesale Orders
- Orders under special pricing, trade terms, or wholesale agreements are subject to their own written terms and usually have no standard return rights.

4.2 Additional Non-Returnable Circumstances

Returns will not be accepted in these situations:

The customer provided an incorrect, incomplete, or non-deliverable address.
The parcel is unclaimed:
- The customer does not collect from a pickup point, fails to respond to delivery notices, or ignores “attempted delivery” slips.
The customer refuses to pay customs duties, import taxes, or brokerage fees, causing:
- The shipment to be returned, abandoned, or destroyed by the carrier/customs.
The parcel is destroyed or disposed of at a return hub, customs facility, or carrier warehouse because:
- It is not economical to return it internationally; or
- Local regulations or storage limits require destruction or liquidation.
In such cases, because the product cannot be recovered, resold, or reused, no refund is due unless the underlying issue was our clear error.
The item shows clear signs of use, wear, installation, or alteration unrelated to a defect.
Damage is reported after the 24-hour post-delivery reporting window.
The return request is initiated after 14 calendar days from the delivery date.

5. Special Order Considerations

5.1 Customized & Personalized Products

All customized, personalized, and made-to-order items are normally final sale.

In most cases, we will require you to review and approve artwork, mockups, or text before production.

Once production has started:

Cancellations, major changes, or returns are generally not possible, unless there is a clear manufacturing error relative to the approved proof.

If an item is produced exactly as approved (correct name, color, design, size per proof), but you later dislike the style, color, or personal decision, this is not considered a defect.

5.2 Wholesale & Bulk Orders

Wholesale, bulk, or B2B orders often follow separate written contracts, specifying:

Minimum order quantities (MOQ)
Special conditions and pricing
Limited or no return rights

Any agreed exceptions allowing returns or replacements for such orders must be documented in writing before the order is placed.

Processing times for special or bulk orders typically range between 2–6 weeks, depending on product type, volume, and production scheduling.

5.3 Production & Artwork Terms (If Applicable)

Standard production time is usually 7–10 days after final artwork approval.
Preferred file formats for vector artwork: .ai, .eps, .pdf.
All text in vector files should be converted to outlines to avoid font mismatches.
We may provide an electronic proof (eProof) which must be approved by you prior to production.
Rush production may be possible by request, subject to feasibility and additional fees.

6. Shipping & International Policy

6.1 Shipping Timeframes (Non-Guaranteed)

Typical timelines (which are estimates, not guarantees):

Order processing: 3–7 business days
Standard production (if applicable): 7–10 days after final approval
Special or bulk orders: 2–6 weeks
Delivery time: Varies by destination country, carrier, and chosen service

Delays due to customs inspections, peak seasons, adverse weather, carrier backlogs, strikes, or other external events are outside our control and do not generally qualify for refunds.

6.2 International Orders – Returns, Duties & Remedies

International logistics operate under strict customs regulations, higher transit risks, and significantly higher shipping costs. Because of this, international orders are generally non-returnable and non-refundable, except in clear, verifiable cases where the issue is fully our fault.

Due to customs control, cross-border logistics limitations, and extremely high return freight costs, international orders are generally not eligible for returns or refunds, except in clear, verifiable cases where the issue is fully attributable to us (e.g., incorrect item shipped, proven defect, or DOA). In such cases, we will provide an appropriate remedy, which may include refund, replacement, store credit, or a prepaid return label. In rare situations, we may resolve the case without requiring the item to be returned.

✔ When International Returns ARE Accepted (Our Fault Only)

If the issue is clearly attributable to us — such as:

Wrong item shipped
Product arrives damaged (with 24-hour evidence)
Proven manufacturing defect
Dead on arrival (DOA)
Major misdescription

Then we will provide an appropriate remedy, which may include:

Full refund
Replacement shipment
Store credit or coupon
Prepaid return shipping label, OR
No-return-needed resolution (case-by-case, based on evidence, product value, and region)

For VIP customers, a refund or store credit may be approved early, before the returned item reaches our warehouse, if evidence is conclusive.

❌ When International Returns Are NOT Accepted

Returns cannot be accepted internationally in the following situations:

Customer-provided wrong or incomplete address
If the customer enters an incorrect, incomplete, or non-deliverable address, the order is considered final sale.
Refusal to pay customs, duties, taxes, or clearance fees
Refusing to comply with local import laws often causes the parcel to be:
- Sent back at extremely high cost
- Abandoned
- Destroyed by customs
No refund is due in these cases, as the product cannot be recovered.
Unclaimed or not-picked-up parcels
If the customer does not collect from:
- Post office
- Pickup point
- Customs depot
- Failed delivery slip notification
Carriers often destroy or liquidate the parcel. This is outside our control, and no refund is issued.
Carrier destroys or disposes of parcel due to logistics policies
In many countries, it is more expensive to return the parcel than its value. Carriers may destroy unclaimed or undeliverable parcels. No refund is possible unless the issue is our fault.
Change of mind / preference on international orders
Due to cross-border shipping constraints, these orders are automatically final sale.

Why International Returns Are Limited (Professional Explanation)

International returns are rarely feasible because:

Return shipping often costs more than the product value
Customs blocks or refuses re-importation
Carriers destroy undelivered parcels
Taxes/duties paid to government agencies cannot be refunded
Many regions require documentation the customer must provide
Excessive delays or unclaimed shipments are outside our control

This is industry standard for global e-commerce, including major platforms.

Our Commitment to Fairness

Even though international returns are restricted, we remain committed to fair resolutions. For verifiable our-fault cases, we will:

Offer a prepaid return label or
Issue refund/credit without return if appropriate
Provide replacements where possible
Treat VIP customers with priority and flexibility

This ensures customers are protected when the issue is ours, while still respecting logistical realities.

6.3 Regional Shipping Considerations

Some regions experience:

Longer average transit times
More intensive customs/security checks
Higher risk of delays or additional documentation

Customers are encouraged to:

Track their parcel regularly using the tracking number provided.
Respond to carrier or customs notifications promptly.
Contact their local carrier or customs office if the parcel appears to be held, delayed, or requires action.

6.4 Customer Responsibilities for Shipping & Pickup

You are responsible for:

Providing a complete, accurate shipping address (including apartment/unit numbers, postal codes, etc.).
Monitoring your email, SMS, or app notifications for:
- Delivery attempts
- Missed-delivery cards/slips
- Pickup reminders
Contacting the carrier or relevant office if your parcel is held or requires customs payments.

If a parcel is returned to the sender or destroyed because:

The address was incorrect or incomplete,
Delivery attempts were ignored,
The parcel was not collected from the pickup location, or
Customs charges were refused or ignored,

then no refund is generally provided, as the loss arises from factors outside our control and often results in the product being destroyed or rendered unsellable.

7. Policy Administration

7.1 Condition Requirements for Any Approved Return

For any return that we approve:

Original manufacturer packaging must be included.
All labels, tags, seals, safety stickers, and inserts must remain intact.
The product must show no signs of use, wear, installation, or washing, unless the return is specifically for a defect discovered during initial setup with clear evidence.
All accessories, remote controls, cables, mounts, screws, and manuals must be included.

7.2 Timeframe Enforcement

The 24-hour window for damaged, incorrect, or DOA items is enforced because carriers and insurers require quick reporting.
The 14-day return initiation period is enforced to maintain product integrity and compliance with our suppliers.
We typically do not grant deadline extensions, except in rare and well-documented circumstances.

7.3 Customer Service Protocol

Customer service operates during posted business hours (which may vary and will be listed on our site or contact page).
Messages received outside of these hours will be handled on the next business day.
To avoid delays, please always include:
- Full name
- Order number
- Clear description of the issue
- Photo/video evidence where appropriate
Requests to modify orders (address changes, color/size swaps, etc.) should ideally be made within 60 minutes of placing the order, as processing and packing may begin quickly.

8. Customer Service Parameters

8.1 Assistance We Provide

We are happy to assist with:

Verified shipping damage (when reported within the specified time)
Incorrect items or missing items in your order
Clear, verifiable manufacturing defects
Non-functional (DOA) items upon receipt
General questions about order status, tracking, and basic usage guidance

8.2 Requests We Generally Cannot Approve

We generally cannot:

Accept returns based solely on change of mind or personal preference.
Correct addresses after a parcel has already shipped (in such cases, carrier redirection may or may not be possible).
Retrieve unclaimed packages from carriers once they have been destroyed, liquidated, or returned to a remote facility.
Accept returns for items that are clearly used, worn, installed, or altered.
Make exceptions that directly contradict this published policy, except in extremely limited, documented, and discretionary cases.

8.3 Contact Requirements

To ensure we can help effectively:

Provide your order number in every message.
Clearly state the issue and your desired outcome (refund, replacement, store credit).
Attach photos/videos where relevant.
Maintain a respectful and professional tone; this helps us resolve matters more quickly and thoroughly.

9. Important Provisions

9.1 Order Modifications

If you need to adjust your address, product choice, or variant after placing an order, contact us as soon as possible (ideally within 60 minutes).
Once the order has entered processing, packing, or shipping stages, changes may no longer be possible.
For custom or personalized items, once production starts (after artwork or text approval), changes and cancellations are generally not allowed.

9.2 Business Protections & Policy Enforcement

To protect both customers and the long-term stability of our store:

We reserve the right to refuse returns that do not meet the criteria outlined in this policy.
We may implement fraud-prevention and abuse-detection measures when patterns of abusive returns or chargebacks are detected.
Accounts that repeatedly attempt to circumvent or exploit the policy may be flagged, restricted, or refused service.
All policies are applied consistently and in good faith, balancing customer satisfaction with fairness to all customers and sustainable operations.

By placing an order with Très Elite Home & Living, you confirm that you have read, understood, and agreed to the terms of this Return & Refund Policy.