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Returns and Exchanges

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We prioritize your complete satisfaction with your purchase, hence we extend options for refunds, exchanges, or store credits for eligible items. To facilitate a seamless process, kindly reach out to us before returning any defective or damaged items, ensuring they are sent back within 14 days of receipt in their original condition.

Please be advised that we mandate a tracking number for all returns; failure to provide one will render the return void. The buyer assumes responsibility for covering the shipping costs associated with returning the item to us. In cases where the item sustains damage or gets lost during transit, the buyer will be held liable. We recommend initiating a claim with the logistics company to recoup any expenses incurred due to damage or loss.

It is important to note that any returns sent back to the vendor without prior authorization from us will not be eligible for refunds or exchanges. Your cooperation in adhering to these guidelines is greatly appreciated.

Items that are final sale and are not eligible for returns, exchanges, or refunds:

Très Elite prioritizes customer satisfaction and endeavors to provide a hassle-free return process. However, certain items are designated as final sale and therefore not eligible for returns, exchanges, or refunds. This policy is in place due to considerations such as hygiene concerns, customization, bulk orders, and other relevant factors.

We bring this policy to your attention to empower you to make informed purchasing decisions and mitigate any potential inconvenience or disappointment. It is imperative to adhere to our return policy to ensure a satisfactory shopping experience. Please be advised that deviating from our return policy may impact our ability to guarantee your satisfaction with your purchase.

Non-returnable Categories

Categories Non-Returnable
Special orders
Hygiene items 
Other merchandise
Sales and promotional items
CD, DVD or software
Digital goods
Faulty claims
Unclaimed & Non-deliverable orders

 

List of Non-returnable Merchandise

  1. Special Orders

    • Gift cards
    • Pre-orders
    • International orders
    • Wholesale or bulk orders
    • Occasional and seasonal items
    • Fresh cut flowers and all grocery categories
    • Overseas technology and electronic accessories
    • Monogrammed or personalized items
    • Made-to-order or custom-made items
  2. Hygiene Items

    • Masks
    • Makeup products
    • Eyelashes, nail polishes, and wigs
    • Undergarments and swimwear
  3. Other Merchandise

    • Ceramic dinnerware
    • Home furniture, mattresses, and bedding
    • Items damaged through normal wear and tear
    • All Cash on delivery and Delivery Duty Paid orders
    • All products shipped from overseas or from other countries
    • All products delivered by vendor after signing the delivery slip
  4. Sales and Promotional Items

    • All sales, clearance, promotional, flash sales, and discount items
  5. CDs, DVDs, or Software

    • If you break the seal on the wrapping, etc.
  6. Digital Goods

    • Such as mobile top-up cards, digital books, and downloadable products
  7. Faulty Claims

    • At our company, we strive to ensure that every order is fulfilled to the best of our ability. However, we understand that certain orders may require time-sensitive delivery or customization. Therefore, we have a policy in place for orders with faulty claims to protect our customers and our business.
      • Orders with time-sensitive delivery requirements:
        • We do not provide a delivery service with a fixed schedule. Our shipping alternatives are limited to express delivery owing to our limited control over the delivery process, especially for large bulk purchases, orders originating from outside the country, and orders placed in close proximity to major occasions or events. Please note that any return requests related to this matter will not be accepted.
      • Incorrect personalization or failure to notify us with modification requests within 60 minutes of placing the order:

        • Please ensure that all customization information and instructions are clear and accurate before submitting your order. If you fail to provide us with the correct information or notify us of any modifications within 60 minutes of placing the order, the item will be shipped as is and will not be eligible for return or exchange.
  • Non-Deliverable Orders
    • All unclaimed and non-deliverable orders due to the wrong address or wrong information provided.

Our Non-Returnable Items Policy is designed to uphold our commitment to delivering exceptional service to our customers. We recognize that certain items are ineligible for return due to various reasons, and we value your comprehension in this regard. We encourage you to carefully review this policy before making any purchases to prevent any misunderstandings.

Should you have any inquiries or concerns, our customer support team is readily available to assist you. We aim to provide prompt and helpful assistance to address any queries you may have.

Please be mindful that if you wish to modify an order, it must be done within 60 minutes of placing it. Failure to do so may result in modifications being refused or, if possible, incurring a 25% restocking fee along with stocking and upgraded service fees. Additionally, please note that original shipping fees, customs, and duties charges are non-refundable. Furthermore, returns and exchanges are not permitted during major holidays such as Halloween, Black Friday, Cyber Monday, or on December 26 and 27.

Prior to making any decisions or changes, we encourage you to reach out to us with any questions or concerns you may have. We appreciate your cooperation and understanding, and we are committed to accommodating your needs while upholding our standards of service excellence.

Our return policy spans a duration of 7 days from the moment of item receipt.

To qualify for a return, the item in question must meet certain criteria: it must be in its original condition, unused or unworn, with tags securely attached and the original packaging intact. Furthermore, proof of purchase, such as a receipt, is required.

Returned items must encompass all original packaging, including documentation like boxes, manuals, warranty cards, and any accompanying certificates of authenticity, grading, or appraisal. Packaging integrity is paramount; it should remain unopened with seals unbroken, where applicable.

Any items falling outside of the eligibility criteria outlined above, or those that display signs of damage, missing components, or are deemed unsuitable for resale due to negligence, misuse, or tampering on the part of the customer, will not be accepted for return. Similarly, items subjected to post-delivery resizing, damage, or alteration will not meet return acceptance criteria.

To initiate a return, please contact us directly. Upon approval of your return request, we will furnish you with detailed instructions on how and where to dispatch your package. Should you have any additional queries regarding returns, our team remains readily available for assistance.

Approved refunds will be processed via the original method of payment.

We kindly request that you carefully read and comply with our return policy to ensure the acceptance of your returns. Should you have any inquiries or concerns, our dedicated customer service team is available to assist you promptly.

Please be advised that the terms and conditions outlined in this policy, applicable to all mentioned groups, are subject to change at any time. We recommend reviewing this policy periodically to stay informed about any updates or amendments.

    Please familiarize yourself with the following guidelines and policies pertaining to returns:

    • Immediate notification upon receipt or refusal of damaged packages is imperative. Kindly capture images of any damage sustained during shipment for reference purposes.
    • Return requests will exclusively be considered for unused items in their original, unopened packaging, complete with original tags.
    • Return requests will be evaluated within 14 days from the purchase date indicated on the receipt, and within 7 days of the item's receipt.
    • Approved return requests will be accommodated with a Très Elite e-voucher credited with the equivalent value of the returned goods.
    • Prior to dispatching any items, please reach out to us to request a Return Merchandise Authorization (RMA) number.
    • Approved requests will receive an RMA number along with instructions for returning goods. Très Elite cannot accept or process returns lacking an RMA number.
    • Damages must be reported to Très Elite within 24 hours of receipt.
    • It is essential to ensure adequate protection for all items and their packaging during the return process, as any damage incurred will be the responsibility of the customer and may incur a restocking fee.
    • All shipping charges are non-refundable.
    • Please allow up to 5 business days from the date of receipt at our warehouse for the return to be processed.
    • Return requests will be handled in the order they are received. Processing of returns will commence only upon receipt of the returned goods by Très Elite.
    • Returns must be dispatched using a trackable postage or courier service. Très Elite bears no liability for packages lost in transit unless a tracking number is provided for returns.
    • Kindly note that the customer is responsible for all return shipping charges until the package reaches us, except in cases of shipping errors committed by Très Elite or one of its shipping or courier partners.
    • Should you have any queries or concerns regarding our returns policy, please do not hesitate to contact us. We are committed to providing our customers with the utmost shopping experience and appreciate your cooperation in this regard.

    Details

    To ensure a smooth return and exchange process, we have a set of guidelines that must be followed. Please take note of the following:

    Returns and Exchanges:

    • Eligible merchandise must be in new, unused, unwashed, and good condition, with all original hangtags, packaging, and components at the time of return or exchange.
    • The item(s) must be accompanied by an original Très Elite receipt/invoice or gift receipt.
    • Returned items must not be washed, worn, or altered.
    • We do not accept returns or exchanges or store credit of special order or hygiene items such as wholesale/bulk orders, discounted products, swimwear, underwear, custom-made, made-to-order, or personalized items, Sale or Clearance items.

    Refunds and Credits:

    • Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s).
    • The credit should appear on your next statement.
    • You should receive an email confirming the completion of return processing.

    By Mail:

    • You can return/exchange merchandise purchased online by mail.
    • All returns/exchanges of online orders must be returned within 7 days from the day the order was shipped.
    • Mail your return package at any Postal Service office.

    Returning a Gift:

    • Gifts that are eligible for return can be returned or exchanged by mail when accompanied by the gift receipt or original packing slip.
    • For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Très Elite E-Gift Card.

    Final Sale Items:

    • We do not accept returns or exchanges of items purchased on sale, bulk orders, swimwear, underwear, altered or custom-made merchandise, and clearance items. These are considered final sale.

    Return and Exchange Restrictions:

    Très Elite accepts items for exchange or return for merchandise credit only. Refunds and price adjustments are issued in the original form of payment. Merchandise purchased on TresElite.com using PayPal qualifies for merchandise credit only. Items accompanied by a Gift Receipt are eligible for exchange or return in-store for Merchandise Credit only. Please note that Très Elite does not process returns or exchanges for merchandise bought from other retailers.

    Additionally, Gift Cards and Merchandise Credits are non-returnable, non-replaceable if lost or stolen, and cannot be exchanged for cash, except as required by law. Merchandise without an original receipt or gift receipt may be returned for merchandise credit or exchanged for the current selling price of the item. Returns or exchanges without a receipt are limited to current merchandise.

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      Please be advised that Très Elite reserves the right to alter its return and exchange policy at any given time.

      Thank you for selecting Très Elite for your shopping requirements. We value your patronage.

      Très Elite

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