INTERNATIONAL SHIPPING

Global Shipping & COVID-19 / Conflict Updates

For the latest updates on shipping delays, including regions affected by Israel conflict, Ukraine conflict, and Coronavirus-related disruptions, please click here:
Shipping Delay Updates

We offer international shipping worldwide, except for restricted destinations listed below:

Countries We Do Not Ship To

International Orders
Shipping and Handling
Customs & Transit Delays
Fix issues with promotions
Order and Shipping Issue Guide
Korean Cosmetics — Shipping & Policy
Peak Season and Current Delay Zones
Order Cancellations & Payment Processing Issues
Delivery Services to Israel, Ukraine and during COVID-19 Pandemic

A look at your order: https://www.treselite.com/pages/track-your-orders

Worldwide Shipping Overview

We ship globally from multiple fulfillment centers to ensure fast, efficient delivery.

Processing time: 3–7 business days (Mon–Fri, excluding holidays)
After processing, your package ships using the method selected at checkout

Want Express Shipping?

Express upgrades must be requested within 60 minutes after placing an order.
If we do not receive a request, orders default to Economy Shipping (cost-effective, slower).

Time-Sensitive Deliveries

We do not offer fixed-time delivery.
Transit speed varies, especially for:

Bulk or wholesale shipments
International orders
Deliveries near busy seasonal events

If you require a specific deadline, please contact us before placing your order.

Customs & Import Taxes

We operate a global fulfillment network to minimize duty charges by shipping from the warehouse closest to you whenever possible.

We cover most customs charges for:

Standard small orders
Many orders shipped from local/nearest warehouses

You may still be responsible for duties if:

Your order is wholesale or bulk
The order is oversized or high-value
Your country imposes mandatory local fees on arrival

We cannot control local tax rules, and buyers remain responsible for any fees applied by their authorities.

Gift Services

We currently offer:

E-gift cards
Direct gift delivery

We do not offer custom card messages or special gift wrapping.
However:

You may use the checkout note for important shipping instructions
Gift wrapping supplies (e.g., ring boxes, packaging) are available for purchase

To ensure timely gift delivery, we recommend ordering at least 3 weeks in advance for international shipments.

Country-Specific Requirements

Schengen Area & Russia

Please include your full legal name exactly as required by local postal services.

Brazil

Orders must include a valid CPF or CNPJ.
Orders cannot proceed if the number does not match official records.

South Korea

Please provide:

Full address in Korean format, and
Your name written in Korean (if possible)

Germany

To ship via FedEx or TNT, an EORI number is required.
Alternative options: DHL, Hong Kong Post, etc.

Russia

Full name must contain three parts:
First Name + Middle Name + Last Name
Required for parcel release by Russian Post.

Israel, Ukraine, Belarus

Standard delivery may take 30+ days due to regional constraints.

South America

For countries such as Argentina, Peru, Colombia:
Providing a tax ID number improves customs processing speed.

Why Choose Us for Hard-to-Find Items?

We have a 99% global success rate delivering high-demand and limited-availability items.
If any issue arises, our support team will actively resolve it with urgency.

Order Processing Time

Standard Orders

Processing: 3–7 business days
Orders placed on weekends start processing on Monday
Delays may occur during peak seasons, emergencies, or high-volume periods

Special Orders

Processing may require up to 6 weeks for:

Wholesale / Bulk orders
Pre-orders / Made-to-order
Customized orders

No changes can be made after placing special orders.

Shipping & Delivery

Order Processing (3–7 business days)

Includes:

Order verification
Customization (if any)
Quality checks
Secure packaging

Shipping Methods

We offer:

Economy (standard)
Express (contact us for quote within 60 minutes of ordering)

Delivery Expectations

Economy = cost-efficient, longer transit
Express = faster, higher fee

If your order does not arrive within the estimated window, contact us for assistance.

Extended Shipping Duration

Some products require extra time, including:

Pre-orders
Made-to-order items
Bulk / wholesale
Trade program items
International items shipped from overseas
Items not shipped from Canada/USA

Tracking

Economy shipping may have:

Paused updates
Limited tracking between checkpoints

This is normal and does not indicate a lost parcel.

Is My Parcel Stuck in Transit / Customs?

For answers:

Please review our detailed guide here:
Customs & Transit Delays — Full Explanation

Communication Protocol

To ensure efficient support:

Contact us only once per issue
Multiple repeated emails may be filtered as spam
Provide clear and specific details for faster resolution

Support Hours

📅 Monday–Friday
⏰ 10 a.m. – 2 p.m. PST
⏳ Response time: 24–72 hours, depending on volume
(Closed weekends, holidays, and peak seasons)

Zero-Tolerance Policy

We do not tolerate:

Harassment
Abusive language
Threats
Discrimination

Violations may result in account or communication bans.

Thank You for Your Cooperation

Your understanding helps us deliver a smooth, reliable service for all customers.
We value your trust and continued support.

For assistance or feedback, please contact us anytime during business hours — we’re here to help.