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WE SHIP INTERNATIONALLY.
Currency Conversion:
- All payments and refunds are charged in US dollars. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations in exchange rates.
International Shipping Information
Très Elite provides international shipping to over 150+ countries worldwide. We typically ship globally within 3-7 business days, covering most customs and import taxes. However, rare cases or wholesale orders may necessitate additional fees upon delivery, for which customers are responsible.
Please be aware that certain exclusive merchandise may only be available for shipping to selected countries. To determine whether a product can be shipped to your location, please consult the specific product description.
Prices, styles, and items may vary by country, and you have the option to select your shipping destination on the product page if available. If not, please do not hesitate to contact us for further assistance.
Delivery Duty Unpaid (DDU) Basis
For all international orders, we operate on a Delivery Duty Unpaid (DDU) basis. This signifies that any import duties imposed on your order upon delivery are your responsibility. The invoice will display prices exclusive of duties. Upon receiving your parcel, you will be accountable for all import duties, customs, and local taxes imposed by your shipping destination. Please note that Très Elite bears no responsibility for any delays or fees charged by customs.
Risk of Loss and Title
Once Très Elite has handed over the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise unless insurance was purchased. Très Elite cannot be held responsible for any loss or damage incurred to the item(s). In the event of any delivery issues, we advise you to contact your local post office for assistance.
Customs Delays
International orders may experience delays due to customs clearance procedures in the destination country, as conducted by the shipping carrier upon receipt. Please be aware that all shipments refused by customs will incur double the shipping fee to cover transportation costs both ways, along with any associated stocking fees, if applicable. Please note that this amount will not be refunded to your credit card but will be issued as online credit only.
Direct Fulfilment
Très Elite collaborates with numerous global designers and suppliers. As a result, we may fulfill regular orders directly from our supplier's warehouse and fulfillment center locations worldwide, delivering them to your doorstep on a delivery duty unpaid basis. However, if you prefer to access a comprehensive list of merchandise available in local fulfillment centers to facilitate shipment within your country and avoid customs duties, please don't hesitate to contact us. We're here to assist you.
Worldwide Shipping:
We take great pride in providing worldwide shipping to ensure the timely delivery of our exceptional products, regardless of your location. Operating from numerous fulfillment centers across the globe, we ensure your order is swiftly processed within 3-7 business days, Monday to Friday, excluding holidays. Once processed, your items will be shipped using the method of your choice selected at checkout.
For those seeking expedited delivery, we offer the option to upgrade to our express shipping service. To take advantage of this service, simply reach out to us within 60 minutes of placing your order. However, if no such request is made, your order will default to our reliable Economy shipping option, which, although cost-effective, may result in slightly longer transit times.
Orders with time-sensitive delivery requirements:
- We do not provide a delivery service with a fixed schedule. Our shipping alternatives are limited to express delivery owing to our limited control over the delivery process, especially for large bulk purchases, orders originating from outside the country, and orders placed in close proximity to major occasions or events.
Custom Request or Special Delivery Instructions:
Please use this space to detail any custom requests for personalized items or to provide specific instructions for delivery. Whether you're seeking a unique customization for a gift, have preferences for item personalization, or require special arrangements for delivery, we're here to ensure your needs are met.
Be as specific as possible with your requests, including:
- Personalization details (e.g., names, dates, colors, sizes).
- Desired delivery dates or time frames.
- Any location-specific delivery instructions.
Customs and Import Taxes: Important Notice Regarding International Shipping
- Your order will be shipped DDU (Delivered Duty Unpaid).
When shipping internationally, your package may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are typically payable upon arrival and are determined by local customs authorities. Please ensure compliance with destination country laws and regulations. We assumes no responsibility for these charges.
To optimize your shopping experience, we operate a global network of warehouses and fulfillment centers. We cover most customs and import taxes for standard small orders, simplifying your purchase process. However, certain orders, such as cosmetics, furniture, wholesale, bulk, oversized, or high-value items, may incur additional fees upon delivery, for which recipients are responsible.
Certain countries may require specific documentation, failure to provide which may lead to order delays. For further details, consult your local customs office.
Gift Services
Currently, we offer online gift cards and direct gift deliveries, but personalized messages and special gift packaging are not available. You can use the note section at checkout for essential shipping instructions or to specify details like customization preferences or names in native languages. If gift wrapping is needed, we provide a selection of wrapping materials for purchase. For example, a separate ring box can be chosen when buying a ring. To ensure timely gift arrival, we advise ordering at least three weeks in advance to mitigate potential delays in customs or at our local warehouse.
Orders shipped to Schegen area & Russia:
For orders shipped to addresses in the Schengen area or the Russian Federation, please ensure your full name is included in the shipping address when placing your order.
Orders shipped to Brazil:
As per Brazilian regulations, all orders shipped to Brazil must comply with CPF (Cadastro de Pessoas Físicas) and recipient name checks. It is mandatory to verify the CPF when placing an order, and orders will not proceed if the number provided does not match. Please ensure accurate CPF details are provided to avoid shipping issues.
Orders shipped to Korea:
To comply with Korea's delivery policy, please update your shipping address to Korean promptly. This is a requirement and will help prevent any issues. Additionally, if possible, include your name in Korean in the address.
Orders shipped from Korea:
- Koren Cosmetics: Shipping & Policy
Please note that due to public holidays, orders shipping from Korea may experience delays in dispatch on the following dates:
South Korea Public Holidays 2024| Date | Holiday |
|---|---|
| January 1st (Monday) | New Year's Day |
| February 9th to February 11th (Friday to Sunday) | Seollal (Korean Lunar New Year) |
| March 1st (Friday) | March 1st Movement Day |
| May 5th (Sunday) | Children's Day |
| May 15th (Wednesday) | Buddha's Birthday |
| June 6th (Thursday) | Memorial Day |
| August 15th (Thursday) | Liberation Day |
| September 16th to September 18th (Monday to Wednesday) | Chuseok (Korean Thanksgiving) |
| October 3rd (Thursday) | National Foundation Day |
| October 9th (Wednesday) | Hangeul Day |
| December 25th (Wednesday) | Christmas Day |
Gift and Commercial Value
Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value.”
We've Got You Covered:
Encountering challenges with shipping sought-after items from other sources? That's not a concern when you choose us. Our extensive worldwide network ensures a 99% success rate in delivering those coveted products to your doorstep. In the rare event of any obstacles, you can rely on our dedicated team for prompt and effective resolutions.
Final Sale Policy
All international orders fulfilled outside of Canada, USA, EU are deemed final sale once shipped, thus rendering them ineligible for any refunds or exchanges. For further clarification, kindly refer to our shipping and handling, as well as return and exchanges policies. Should you require additional assistance or cannot find the answers you seek, please do not hesitate to contact us.
We encourage you to notify us of any sizing, fit, or color inquiries before placing your order or within 60 minutes after placing it, should you have any potential requests. This proactive approach helps prevent any inconveniences, as orders are processed promptly, and modifications cannot be accommodated thereafter. Your understanding and cooperation are greatly appreciated.
Special Orders
This rule does not apply for Trade and Bulk orders, Made to Order, Pre-order, or any other special merchandise orders because you cannot return or refuse special orders as they are not returnable and therefore not refundable.
Express Shipping
Express shipping is available upon request. Please contact us before placing an express order so that we can check if it is possible to do so, as the cost will vary depending on sizes and weights. Also, please note that there are many products that we are unable to ship immediately because they are made to order or pre-order items.
| Eligibility | International Shipping Information | Detail | Notes |
|---|---|---|---|
| ✅ | Shipping Countries | Très Elite ships to 150+ countries | Some exclusive merchandise may have shipping restrictions |
| ✅ | Prices, Styles, and Items | Prices, styles, and items may vary by country | Shipping destination can be chosen on the product page, or contact Très Elite for more information |
| ❌ | Delivery Duty Unpaid (DDU) Basis | Import duties are the responsibility of the purchaser | Invoice will show prices exclusive of duties |
| ❌ | Risk of Loss and Title | Once merchandise is delivered to the carrier, the purchaser assumes the risk of loss and title | Très Elite is not responsible for any loss or damage |
| ❌ | Customs Delays | International orders may be subject to delays due to customs clearance procedures | All refused shipments due to customs will be charged double the shipping fee |
| ✅ | Direct Fulfilment | Regular orders may be shipped directly from supplier's warehouse and fulfilment center locations | Contact Très Elite for a full list of merchandise available in local fulfilment centers |
| ❌ | Gift and Commercial Value | Merchandise cannot be marked as "gift" or "no commercial value" | |
| ❌ | Final Sale Policy | All international orders outside of Canada, USA, EU are considered final sale | Refer to shipping and handling, return and exchange policies or contact Très Elite for more details |
| ❌ | Special Orders | Trade and Bulk orders, Made to Order, Pre-order, or any other special merchandise orders are not returnable and refundable | |
| ✅ | Shipping Rates and Free Shipping | Free standard shipping on orders over $125 to Canada, USA, and EU | Minimum order value of $125 USD (Canada, USA, and EU) before taxes, shipping, and handling |
| ✅ | Express Shipping | Express shipping available upon request | Contact Très Elite for more information and costs |
- Countries We Ship To: Click here
- Countries we may not ship to: Click here
Delivery Duty Unpaid:
Please be advised that when shipping items to your country from overseas, it is essential to consider the potential applicability of the Goods and Services Tax (GST) and/or duty.
According to the law, unless explicitly exempted, it is mandatory to pay the 5% GST on imported items by mail, along with any applicable fees. For Canadian residents, the Canada Border Services Agency (CBSA) determines duties based on the value of goods in Canadian currency.
As per policy, major items delivered within Canadian boundaries are duty-free. (Under the new United States–Mexico–Canada Agreement (USMCA), the import tax exemption threshold changed from CAD 20.00 to CAD 40.00, and the import duty exemption threshold changed to CAD 150.00 for shipments arriving in Canada on or after July 1st, 2020).
Duty on goods delivered to Australia varies between 0% to 10%. However, most products imported to Australia are taxed at around 5%. For a comprehensive list of Australian duty rates listed by HS Code, please refer to the provided link. Assuming a rate of 5% and a Customs value of $10,000, you'll be required to pay AU$500.
This policy may change over time. For detailed and up-to-date information, please visit their official website.
Please note that Customs duty is a government agency responsible for regulating shipments entering a country or region. All shipments sent to and from a country or region must clear customs first. It is the buyer's responsibility to clear customs and pay the relevant customs duties.
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