Returns & Exchanges
We want you to feel delighted with every purchase. While we primarily accept returns for defective or incorrect items, we're committed to resolving any issues if something isn’t right.
Our return policy at Très Elite is designed to ensure your satisfaction through a clear and straightforward process. Eligible items may be returned within 14 calendar days of delivery, provided they are unused, in original condition, and include all tags and original packaging.
To initiate a return, you must request a Return Authorization Number within 14 days of receiving your order. Once approved, the item must be shipped back within 14 days of authorization.
Please note that certain items are final sale and cannot be returned, including special orders, personalized products, hygiene-sensitive items such as underwear, swimwear and cosmetics, sale items, digital goods, and bulk orders.
Unless the item is defective, damaged, or sent incorrectly, return shipping costs are the customer’s responsibility.
Approved returns may qualify for a refund, store credit, or exchange, depending on the circumstances. Refunds are issued to the original payment method after the returned item has been received, inspected, and approved.
For full details or to start a return, please visit our Returns & Exchanges page or contact our customer service team.
Returns for Faulty or Incorrect Items Only
- Found a defect or received the wrong item? Contact us within 24 hours with photos and videos, and we'll arrange a return for a full refund or replacement.
- Other returns may be eligible, with a 10-25% restocking fee.
- Return window: 14 days from delivery.
- Condition: Items must be unused, unworn, and in original packaging with tags attached.
What You Can Return
- Defective items
- Incorrect items shipped
- Unopened products in original condition (or restocking fee may apply)
What We Can’t Accept
- Used or worn items
- Products without original packaging/tags
- Hygiene products (e.g., underwear, swimwear, underwear, cosmetics)
- Custom/personalized items
- Sale/clearance items
- Gifts with purchase
Simple Return Process
- Contact us within the return window.
- Receive return authorization and shipping instructions.
- Package item carefully with all original materials.
- Ship via tracked method.
- Receive refund once we verify the return (3-7 business days).
International Orders
Additional fees may apply for international returns. Please contact us for details specific to your order.
We value you as our customer and want to help resolve any issues. If you have concerns about your purchase, please reach out to our customer service team. We're here to help find the best solution while working within our policy guidelines.
Need assistance? Contact us via contact form or chat with our support team and we'll be happy to help guide you through the process.