We've implemented special procedures as we work to keep our teams and you safe, processing of orders and carriers are experiencing delays due to COVID-19.

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Frequently Asked Questions

We continue delivering your orders during peak times and the Covid-19 crisis, our team ensures your order is being processed as quickly as possible. For more information, please click here

All prices are in USD, to select the local currency or language, simply click on the drop-down menus in the upper-right corner of the page and consider your selection.

https://www.treselite.com/pages/payment-methods

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While we aim to provide accurate product information, it is provided by manufacturers, suppliers, and others, and has not been verified by us. The digital images we display have the most accurate colour possible. However, due to differences in computer monitors, we cannot be responsible for variations in colour between the actual product and your screen. 

https://www.treselite.com/pages/contact-us

Promotion codes

https://www.treselite.com/pages/fix-issues-with-promotions

Orders

Most of our products are belong to the special order group (backorder, made to orders, customize, personalize, and pre-order items). For a special order, please note that all special orders such as made to order, customized, personalized, and pre-ordered items are final sales.

https://www.treselite.com/pages/when-will-i-receive-my-pre-order

http://treselite.aftership.com/

https://www.treselite.com/pages/where-is-my-package

Due to technical restrictions, you are not able to change or cancel your order prior to delivery once it has been confirmed. If you would like to purchase a different item, or no longer wish to receive your order, please return the item (that are not belong to a special order group) you don't want within 15 days of receipt (see return policy) and place a new order if desired. For further assistance, please contact our Customer Service Team.

Please place your order on our website. If you are having any problems our Customer Service teams can help during business hours. 

Include a helpful and informative answer to the frequently asked question here.

https://www.treselite.com/pages/track-your-orders

https://www.treselite.com/pages/fix-issues-with-your-order

https://www.treselite.com/pages/returns-and-exchanges

Shipping & Handling

Please keep in mind that special orders usually take a little bit longer time to process and ship, the process starts as soon as your order is placed and may have a processing time of 7-14 business days before it ships. (Orders placed over the weekend will be considered received on Monday, and the day that we receive your order is considered day zero). This process may take longer during peak time, natural disaster, or pandemic.

We ship this product globally, our warehouses are based in Asia, America, Europe, and the Middle East. Our team ensures your order is being processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, and you may receive different packages for the same order. Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.

https://www.treselite.com/pages/international-shipping

We ship to over 150+ countries around the world on a DDU basis (Delivery Duty Unpaid), this means you will be liable for any import duties which may be charged on your order at delivery, the invoices will display prices exclusive of duties unless otherwise noted.

Yes, we offer free shipping on all orders over $299 before tax.

All orders ship from a central distribution center or directly from our vendor; therefore, shipping costs differ slightly from country to country. 

All orders ship from a central distribution center or directly from our vendor; therefore, shipping times differ slightly depending on the country in which you place your order.

Cancellations

https://www.treselite.com/pages/why-is-my-order-cancelled