Observed holidays
Customer Support Hours & Important Notices (2025–2026)
For any inquiries or concerns, please reach out to us via email or chat during our weekday support hours, Monday to Friday, 10:00 a.m. to 2:00 p.m. (PT).
Our team aims to provide the quickest responses on Mondays and Fridays between 10:00 a.m. and 3:00 p.m., excluding weekends, peak periods, and holidays.
Important: Sending multiple emails may cause your messages to be automatically filtered into the spam folder, which can delay our response.
- Track your order here
- Israel conflicts - Important Notice
- Ukraine | Coronavirus Updates
Customer Service Availability
Monday to Friday — 10:00 a.m. to 3:00 p.m. PT
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Closed on weekends, Canadian statutory holidays, and peak periods
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Best response times: Mondays & Fridays, 10:00 a.m. – 3:00 p.m.
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Important: Sending multiple emails may result in messages being filtered to spam, causing delays.
Track Your Order
Tracking link is provided in your confirmation email.
Global Logistics Notices
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Israel Conflicts – Important Notice
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Ukraine Updates
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Coronavirus Updates
(These may affect customs, logistics, or regional delivery times.)
Holiday Closures — 2025 & 2026
We provide limited or no support during the following Canadian statutory holidays.
| Holiday | 2025 | 2026 |
|---|---|---|
| New Year’s Day | January 1 (Wed) | January 1 (Thu) |
| Family Day (BC) | February 17 (Mon) | February 16 (Mon) |
| Good Friday | April 18 (Fri) | April 3 (Fri) |
| Victoria Day | May 19 (Mon) | May 18 (Mon) |
| Canada Day | July 1 (Tue) | July 1 (Wed) |
| B.C. Day | August 4 (Mon) | August 3 (Mon) |
| Labour Day | September 1 (Mon) | September 7 (Mon) |
| National Day for Truth & Reconciliation | September 30 (Tue) | September 30 (Wed) |
| Thanksgiving | October 13 (Mon) | October 12 (Mon) |
| Remembrance Day | November 11 (Tue) | November 11 (Wed) |
| Christmas Day | December 25 (Thu) | December 25 (Fri) |