Shipping & Handling

Très Elite is committed to delivering high-quality products to customers around the world. To ensure a smooth shopping experience, we provide clear, detailed policies regarding verification, shipping, international logistics, currency processing, and special-order handling. Please review the information below before placing your order.

We offer international shipping worldwide, except for restricted destinations listed below:

Countries We Do Not Ship To

Related policies:

International Orders
Shipping and Handling
Customs & Transit Delays
Fix issues with promotions
Order and Shipping Issue Guide
Korean Cosmetics — Shipping & Policy
Peak Season and Current Delay Zones
Order Cancellations & Payment Processing Issues
Delivery Services to Israel, Ukraine and during COVID-19 Pandemic

A look at your order:

https://www.treselite.com/pages/track-your-orders

1. Verification

Product Sizing

All product measurements are taken manually. Minor variations may occur due to the nature of manual measurement and production processes.

Shipping Address Verification

To ensure timely delivery, orders are shipped only to the address confirmed at checkout.
Please double-check your shipping address before placing your order.

Order Confirmation

Once your order is authorized and verified, you will receive a confirmation email.
Order preparation begins immediately afterward.
Because the process is time-sensitive, cancellations or modifications may be difficult once packaging begins, but we will assist where possible.

Receiving Time

Total receiving time = Processing Time + Shipping Time

Standard processing: 3–7 business days (Mon–Fri, excluding holidays)
Most orders ship within 1–4 business days after payment confirmation
Special orders (trade, wholesale, bulk, pre-order, custom) may require extended processing
Contact us if you need more information for your specific order type.

2. Currency Policy

Pricing

All transactions are processed in USD.
Displayed non-USD currencies are approximate, based on the daily exchange rate.

Sales Tax

Sales tax may apply depending on the shipping destination.
Taxes apply to merchandise only, excluding shipping, gift-wrap, and service charges.
Tax amounts will be shown in your order confirmation.

3. General Shipping Information

Shipping Notifications

You will receive a dispatch email containing:

Carrier name
Tracking number
Tracking link

Digital gift cards are delivered via email and include a delivery confirmation.

Shipping Locations

Our main warehouse is in Vancouver, BC, but to speed delivery, we may ship from our global fulfilment network located across:

Asia
Europe
North America
Middle East

You may receive multiple packages if items ship from different facilities.

Shipping Address

Orders can be shipped to one address only.
Gift orders may specify a different shipping address at checkout.

Specific Country Timelines

Shipments under 2 kg shipped by CP Air Mail to Russia, Turkey, Singapore, and select other regions may require 25–45 working days.

Express Shipping

Available by request. Contact us before ordering for an accurate quote.

Overnight Shipping

Orders must be placed before 1 PM PST for same-day processing.
Orders placed after this time are processed next business day.

Delivery Window

Typical arrival: 5–15 business days, depending on destination, courier performance, customs, and seasonal volume.

International deliveries may experience delays due to:

customs inspections
local post office strikes
severe weather
road/bridge closures
seasonal congestion
airport traffic
border restrictions

4. Customs Duties & Import Taxes

Unless otherwise specified, all items ship DDU (Delivered Duty Unpaid).
Customers are responsible for duties, customs fees, VAT, GST, and import taxes.

Small parcels often pass with minimal charges, but large, heavy, wholesale, or high-value shipments may incur significant import duties depending on local laws.

5. Overseas Products

Shipping Time

Typically 7–15 business days.

Returns

Overseas items cannot be returned for change-of-mind reasons due to international re-import restrictions.

Warranty & Support

Warranty conditions may vary by region or might not apply outside the manufacturing country.
Contact us if you have questions about warranty details.

Important Information

Please check compatibility before purchasing:

Plug types & voltage
Warranty restrictions
Manuals (may not be available in your local language)
Local compliance/labeling standards
Safety requirements
Electrical standards (adapter or converter may be required)

Use only as intended and according to local safety regulations.

6. Shipping Status Definitions

Acceptance
Your parcel has been accepted and is in processing.

Processing
The shipment is undergoing necessary sorting, inspection, and routing steps.

7. Shipping Issues & Support

Incorrect or Damaged Items

Please notify us within 24 hours of delivery so we can assist with replacements, returns, or refunds.

Expedited Shipping Issues

Tracking Issues

If tracking does not update within 7 business days, please contact us.
If the carrier is unable to resolve the issue, we may send a replacement based on eligibility.

8. Special Orders (Trade, Wholesale, Bulk, Custom, Pre-Order)

Special orders are:

NOT returnable
NOT refundable
Final sale

Processing may take longer than standard orders.
If you need quicker delivery, request Express shipping when ordering.

9. Signature Required Deliveries

Some shipments require a signature upon delivery.
If no one is available, the parcel will be held at a local facility for pickup.

10. Cancellations & Returns

Order Cancellations

You may cancel within 60 minutes if the order has not shipped.
Once dispatched, cancellation is not possible.

Return Processing

Standard items: 3–7 business days
Custom/special orders: up to 4 weeks

All returns must follow our return guidelines.

11. Tracking Information

Tracking may take up to one business day to display updates.
If tracking does not update within 24–48 hours, contact us.

Common concerns:

“Is my parcel stuck in transit?”
“Is my package stuck in customs?”

We will assist in reviewing the status.

12. Customer Support

Customer Service Hours

Monday–Friday
10:00 AM – 2:00 PM PST

Please avoid sending multiple inquiries in a short time period, as this may delay response times.

Extended Hours

Emails received after 3 PM PST on Thursday or during weekends will be processed on the next business day.

13. Bonus Points Rewards

Account holders earn bonus points by confirming receipt of their order.
Points may be applied toward future purchases.

14. Global Service Interruptions — Ukraine & Coronavirus

For the most recent updates regarding the Ukraine conflict, COVID-19, or other international service disruptions, please refer to our Service Update Page.

Thank You for Choosing Très Elite

We value your trust and are committed to providing exceptional service.
If you have any questions or require assistance, please reach out — we’re here to help.