Shipping & Handling
Order Preparation, Transit & Delivery
Shipping & Handling
Très Elite offers carefully selected products from domestic and international sources. Processing time, transit time, carrier availability, customs requirements, and delivery conditions vary by product and destination. This guide explains how orders are prepared, tracked, shipped, and supported.
60 minutes Cancellation or order-change request
90 minutes Shipping-upgrade request
3–7 days Typical standard-order processing
24 hours Delivery issue reporting
1
Quick Shipping Resources
Use the relevant guide for more detailed order information.
International Shipping Destinations, import responsibilities, and global delivery. Customs & Clearance Customs holds, duties, documents, and release steps. Order & Shipping Issues Damage, missing items, tracking, and delivery problems. Returns & Exchanges Eligibility, deadlines, exclusions, and return procedures. Cancellations & Payments Payment review, cancellations, and replacement orders. Service Updates Current carrier interruptions and delivery advisories.
2
Address Verification & Order Intake
Accurate order information helps prevent avoidable delays and return-to-sender costs.
Shipping Address
Orders are prepared using the shipping address submitted at checkout. Review the recipient name, unit number, street, city, province or state, postal code, country, and telephone number before completing payment.
Address corrections must be requested within the 60-minute order-change window and are not effective until confirmed by us.
Custom & Handmade Specifications
Review all dimensions, colours, materials, personalization, artwork, quantities, and technical requirements before approving a custom or made-to-order purchase.
Minor handcrafted or production variation may occur where it is consistent with the material, process, or product description.
We cannot guarantee that an address, specification, product, quantity, size, colour, or variant can be changed after processing begins. Costs caused by an incorrect or incomplete address may remain the customer’s responsibility.
3
Processing Time & Transit Time
Order preparation and carrier transit are separate stages.
Standard Orders
Most standard orders require approximately 3–7 business days for payment review, sourcing, quality checks, preparation, and packaging before shipment.
Special Orders
Pre-orders, made-to-order products, custom items, wholesale or bulk purchases, oversized goods, and internationally sourced products may require additional preparation time. Product-specific timing takes priority when stated.
Standard Shipping is not an express service. Choosing Express Shipping shortens the carrier transit stage only; it does not eliminate production, sourcing, customization, quality review, or order-preparation time.
4
Estimated Shipping Services
Availability and timing depend on the item and destination.
| Service | Estimated Transit | Tracking | Important Notes |
|---|---|---|---|
| Economy | Approximately 7–18 business days after processing | Available for most services | Tracking may pause during consolidated, cross-border, or carrier-handoff stages. |
| Standard | Approximately 5–12 business days after processing | Available | Suitable for many regular small and medium parcels. |
| Express | Approximately 3–5 business days after processing | Available | Must be requested within 90 minutes of placing the order and is subject to availability, approval, and additional payment. |
Delivery estimates are not guaranteed appointments. Customs, carrier operations, weather, remote-area routing, regional disruption, public holidays, and final-mile conditions can extend transit time.
5
Tracking & Split Shipments
One order may produce more than one parcel and delivery date.
Shipment Notifications
When a parcel is dispatched, a shipping notification may include the carrier, tracking number, and a link to available tracking information.
Tracking may require time to display the first carrier scan.
Multiple Parcels
Items sourced or prepared from different locations may ship separately. Each parcel may use a different carrier, tracking number, transit route, and delivery date.
Review every tracking number before reporting an item as missing.
6
Currency, Taxes, Duties & Customs
Checkout charges and destination import charges are different.
Currency & Checkout Taxes
Unless otherwise stated, orders are billed and processed in USD. Local-currency displays are estimates, and the payment provider may apply its own conversion rate or transaction fee.
Applicable sales taxes are calculated at checkout where required.
Import Duties & Fees
Some eligible shipments may include prepaid duties or taxes. Other shipments may require the recipient to pay import duty, VAT, GST, brokerage, advancement, storage, or handling fees.
Customs authorities make the final assessment.
Unless duties and taxes are expressly identified as included or prepaid, destination-imposed import charges remain the recipient’s responsibility. Review our International Shipping guide for further information.
7
International Products & Technical Compatibility
Product versions and local requirements may differ by market.
International Product Versions
Packaging, labelling, language, included accessories, materials, ingredients, country of origin, and product presentation may vary by supply source or destination.
Electrical & Technical Products
Before ordering, confirm voltage, frequency, plug type, connectivity, language, certifications, warranty coverage, installation requirements, and compatibility with local standards.
International origin alone does not automatically make an item final sale. Return eligibility is determined by the product category, condition, exclusions, and the Returns & Exchanges Framework .
8
Delivery Status Glossary
Carrier wording varies, but these descriptions are common.
Label Created
Shipment information has been submitted, but the first carrier acceptance scan may not yet be visible.
Accepted or In Transit
The carrier has scanned the parcel and it is moving through the transport or sorting network.
Customs or Processing
The parcel is undergoing border review, carrier processing, regional sorting, or handoff.
9
Damaged, Incorrect or Incomplete Deliveries
Prompt evidence helps us assess the available resolution.
1
Preserve the Order and Packaging
Keep the product, shipping box, internal protection, shipping label, and all items received.
2
Document the Issue
Provide clear photographs of the item, affected area, packaging, label, and parcel contents. Video may also be helpful when available, but photographs are not automatically insufficient.
3
Report Within 24 Hours
Report transit damage, a materially defective item, an incorrect item, or missing essential components within 24 hours of the carrier’s documented delivery scan.
Do not discard, repair, alter, assemble, continue using, or return the affected item until review instructions are provided.
10
Special Orders, Wholesale, Bulk & Custom Work
Product-specific commitments may begin soon after payment.
Processing & Production
Lead time may include supplier confirmation, artwork, material sourcing, production, inspection, packaging, and freight preparation.
Cancellation & Return Eligibility
Submit any cancellation or specification-change request within the stated 60-minute window. After production or supplier commitment begins, changes may no longer be available.
Product-specific custom, wholesale, pre-order, or final-sale terms take priority when disclosed before purchase.
Special orders are not automatically classified as non-refundable in every circumstance. Eligibility depends on the disclosed terms, order status, customization, recoverable costs, and applicable law.
11
Signature, Failed Delivery & Unclaimed Parcels
Some shipments require additional delivery controls.
Signature or Collection
A carrier may require a signature, identification, secure pickup, or collection from a local depot. Follow the carrier’s notice and collection deadline.
Failed or Unclaimed Delivery
A parcel may be returned, stored, disposed of, or destroyed when delivery is refused, the address is incorrect, charges are unpaid, or the parcel is not collected within the holding period.
Original shipping, return transport, brokerage, customs, storage, handling, disposal, reprocessing, and administrative costs may be deducted from any eligible refund. If return is impossible, the order may not qualify for a refund.
12
Customer Support
Use one official support channel and include complete details.
Support Hours
Mondays and Fridays:
10:00 a.m.–3:00 p.m. Pacific Time
Tuesdays through Thursdays:
10:00 a.m.–2:00 p.m. Pacific Time
Response Standard
Please allow up to 72 hours during periods of high contact volume.
Closed on weekends and observed British Columbia statutory holidays. Avoid duplicate emails, forms, and chat messages while awaiting a response.
Do not reply to automated order, payment, pickup, or shipping notifications. Those mailboxes are not monitored for customer-service requests. Use our official contact form or website live chat.
Need Help With an Order or Shipment?
Send one complete request with your order number, tracking number where applicable, the specific issue, and any relevant photographs or carrier messages.