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Customer Care & Global Shopping Information
Support, Pricing & International Order Guide
Thank you for your interest in Très Elite Home & Living. This page explains our support hours, response standards, pricing and currency practices, international shipping, customs responsibilities, product-information sources, and customer conduct expectations.
Customer Support Hours & Response Times
| Mondays & Fridays | 10:00 a.m.–3:00 p.m. Pacific Time |
|---|---|
| Tuesdays–Thursdays | 10:00 a.m.–2:00 p.m. Pacific Time |
| Closed | Weekends and observed British Columbia statutory holidays |
Response Time
Many inquiries are answered sooner, but please allow up to 72 hours during periods of high contact volume.
Messages received after 1:00 p.m. on Thursday, or during a weekend or closure, begin processing on the next business day. Monday is treated as Day 0 for weekend submissions.
Help Us Respond Faster
Include your order number, the relevant product, clear photographs when applicable, and all questions in your first message.
Please avoid duplicate or repeated messages about the same issue. Multiple submissions can split the conversation, slow review, or be filtered as duplicates.
Do not reply to automated order, payment, pickup, or shipping notifications. Those mailboxes are not monitored for customer service requests. Use our contact form or website live chat for direct support.
Quick Resources
Frequently Asked Questions
Find quick answers about ordering, shipping, products, and support.
Track Your Order
View the latest available tracking and carrier information.
Service Notices
Review important notices that may affect ordering or delivery.
Contact Support
Send one complete request through our official contact form.
Pricing & Currency
Website Currency
Unless otherwise stated, prices are displayed and processed in USD. A currency selector may show an estimated local conversion for convenience, but your payment provider may apply its own exchange rate or foreign-transaction fee.
Import Charges
Unless duties and taxes are expressly shown as included or prepaid, the recipient is responsible for import duties, taxes, brokerage, customs processing, and related local charges.
Product Representation & Availability
Products displayed on our website may be supplied through manufacturers, distributors, and international partners. Availability, packaging, labelling, materials, included accessories, language, and product versions may vary by destination or supply source.
Product photography and descriptions are intended to represent the item as accurately as reasonably possible. Minor packaging or presentation changes do not necessarily indicate a different product.
International Shipping
We offer international shipping to a wide range of destinations. Available countries, services, rates, and delivery estimates are shown at checkout when service is available.
If your destination is not listed, contact us before ordering. Availability may depend on the product, parcel size, carrier coverage, import restrictions, and destination-specific requirements.
Customs Duties & Import Taxes
Customs requirements vary by destination and may change without notice. For some eligible products and destinations, VAT, GST, duties, or other import charges may be collected at checkout or prepaid through a Delivered Duty Paid service.
When Charges Are Included
Prepaid or included charges will be identified through the applicable checkout, product, or shipping information. Eligibility depends on destination, order value, product category, country of origin, and carrier service.
When Charges Are Not Included
Local customs, postal operators, or couriers may assess duties, taxes, brokerage, advancement, storage, or handling charges. These amounts are payable by the recipient and are outside our control.
Duty-free thresholds and tax rules differ across Canada, the United States, the European Union, the United Kingdom, Australia, Mexico, Singapore, Japan, Korea, the United Arab Emirates, and other destinations. Your local customs authority makes the final assessment.
Special Notice for Selected Korean Beauty Products
Certain beauty products shipped directly from Korea may require taxes or duties to be prepaid before dispatch. Where applicable, the amount and payment requirement will be communicated before shipment.
Processing and delivery services vary by product and destination. Any stated dispatch or transit time is an estimate rather than a guaranteed appointment.
Accuracy of Product Information
Product information may be supplied by manufacturers, suppliers, or third-party partners and can include:
Packaging and labelling
Ingredients and allergens
Materials and composition
Safety warnings
Nutritional information
Country of origin
Because supplier information may change and is not always independently verified, review all labels, warnings, ingredients, and instructions before use. Contact the manufacturer directly when exact technical, medical, dietary, or safety specifications are required.
Colour & Display Accuracy
We aim to present colours, textures, proportions, and finishes accurately. Screen settings, lighting conditions, photography, production batches, and natural material variation may cause differences between an image and the item received.
Intellectual Property
We respect copyright, trademark, and other intellectual-property rights. If supplier- or partner-provided content raises a legitimate concern, submit the relevant page, ownership details, and supporting information through our official contact form for review.
Customer Conduct
Respectful communication is required when interacting with staff, contractors, carriers, and service partners. We do not accept harassment, discrimination, threats, intimidation, abusive language, or repeated misuse of support channels.
Serious or repeated violations may result in limited communication, refusal of non-essential service, order cancellation where permitted, or account restrictions.
Global Shipping & Delay Notice
Delivery and customs processing may be affected by circumstances outside our control, including severe weather, carrier disruptions, labour interruptions, border measures, customs inspections, regional conflict, public-health restrictions, or other major events.
- Review every tracking number associated with your order.
- Check the latest updates from the carrier or national postal service.
- Allow additional time when a parcel is awaiting customs or final-mile transfer.
- Contact support through one official channel if the tracking information requires review.
Still Need Assistance?
Send one complete request with your order number, specific questions, and any relevant photographs or documentation. This helps us review your inquiry efficiently and provide a more accurate response.