For any inquiries or concerns, kindly reach out to us via email or chat during our weekday hours from 10 a.m. to 2 p.m., Monday to Friday. Our dedicated team will strive to promptly respond to your message on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak periods, and holidays. Please note that sending multiple emails may cause them to be filtered into the spam folder.
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Customer services are available Monday to Friday 10 AM - 3 PM Pacific Time.
We are based in British Columbia, Canada. Therefore we offer limited support, or are closed, during most Canadian holidays (see below for specific dates).
Holiday closures
| Observed holiday | 2022 | 2023 |
| New Year's Day | January 1 (Sat) | January 1 (Sun) |
| Family Day | February 21 (Mon) | February 20 (Mon) |
| Good Friday | April 15 (Fri) | April 7 (Fri) |
| Victoria Day | May 23 (Mon) | May 22 (Mon) |
| Canada Day | July 1 (Fri) | July 1 (Sat) |
| B.C. Day | August 1 (Mon) | August 7 (Mon) |
| Labour Day | September 5 (Mon) | September 4 (Mon) |
|
National Day for Truth and Reconciliation |
September 30th (Fri) | September 30th (Sat) |
| Thanksgiving | October 10 (Mon) | October 9 (Mon) |
| Remembrance Day | November 11 (Fri) | November 11 (Sat) |
| Christmas Day | December 25 (Sun) | December 25 (Mon) |