For any inquiries or concerns, kindly reach out to us via email or chat during our weekday hours from 10 a.m. to 2 p.m., Monday to Friday. Our dedicated team will strive to promptly respond to your message on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak periods, and holidays. Please note that sending multiple emails may cause them to be filtered into the spam folder.
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Customer services are available Monday to Friday 10 AM - 3 PM Pacific Time.
We are based in British Columbia, Canada. Therefore we offer limited support, or are closed, during most Canadian holidays (see below for specific dates).
Holiday Closures:
We are based in British Columbia, Canada. Therefore, we offer limited support or are closed during most Canadian holidays (see below for specific dates).
| Observed Holiday | 2024 | 2025 |
|---|---|---|
| New Year's Day | January 1 (Mon) | January 1 (Wed) |
| Family Day | February 19 (Mon) | February 17 (Mon) |
| Good Friday | March 29 (Fri) | April 18 (Fri) |
| Victoria Day | May 20 (Mon) | May 19 (Mon) |
| Canada Day | July 1 (Mon) | July 1 (Tue) |
| B.C. Day | August 5 (Mon) | August 4 (Mon) |
| Labour Day | September 2 (Mon) | September 1 (Mon) |
| National Day for Truth and Reconciliation | September 30 (Mon) | September 30 (Tue) |
| Thanksgiving | October 14 (Mon) | October 13 (Mon) |
| Remembrance Day | November 11 (Mon) | November 11 (Tue) |
| Christmas Day | December 25 (Wed) | December 25 (Thu) |