Korean Cosmetics – Shipping & Policy
Korean Cosmetics Orders Only
Korean Cosmetics Shipping & Returns
This guide applies specifically to Korean skincare, cosmetics, beauty tools, and related products fulfilled through Korean suppliers or distribution partners. It explains processing, delivery estimates, customs responsibilities, product-condition requirements, damage reporting, returns, and Korean holiday closures.
3–7 days Typical order processing
Tracked Tracking supplied for eligible dispatched parcels
14 days Eligible return-request period
24 hours Damage or incorrect-item reporting
1
Processing & Shipping Services
Processing time is separate from carrier transit time.
Most Korean cosmetics orders require approximately 3–7 business days for payment review, supplier confirmation, product preparation, quality checks, and packaging. Korean weekends and public holidays are not counted as normal supplier-processing days.
| Service | Estimated Transit | Tracking | Insurance or Signature | Important Notes |
|---|---|---|---|---|
| Economy | Approximately 7–18 business days after processing | Available for most services | Only when included in the selected carrier service | Tracking may pause during consolidated transit or carrier handoff. |
| Standard | Approximately 5–12 business days after processing | Available | Varies by destination and service | Suitable for many regular Korean cosmetics parcels. |
| Express | Approximately 3–5 business days after processing | Available | May be included or available depending on carrier | Express transit does not eliminate supplier preparation, customs review, or holiday closures. |
Product-page and checkout estimates take priority when they differ from this general guide. Delivery dates are estimates, not guaranteed appointments. Available services, parcel limits, insurance, signature, and rates vary by destination and order.
2
Shipping Charges & Tracking
Final shipping terms depend on the service selected and the order circumstances.
Shipping Charges
Shipping charges are calculated using the destination, parcel size, weight, service, and available carrier route. Additional charges are not added after payment without customer approval unless they are destination-imposed customs or carrier fees.
Tracking Information
A dispatch notification is sent when tracking becomes available. The first carrier scan may take time to appear, and orders containing different products may ship in separate parcels.
Shipping charges are not automatically refunded solely because a delivery estimate is missed. Refundability depends on the reason, order status, merchant error, carrier finding, and applicable policy.
3
Destination & Import Information
Customs and carrier requirements can change by country and shipment.
Some destinations require the recipient to provide a tax number, national identification number, customs registration, Know Your Customer documentation, proof of purchase, or authorization before import clearance.
Before Ordering
- Use the recipient’s complete legal name
- Enter a valid telephone number and email address
- Provide a complete deliverable street address
- Confirm that cosmetics may be imported to the destination
If Customs Contacts You
- Respond within the stated deadline
- Use only official carrier or customs channels
- Pay assessed charges where required
- Contact us when sender documentation is specifically requested
We do not maintain a fixed country-by-country identification list because requirements may change. Follow the carrier or customs authority’s current instructions for the specific shipment.
4
Duties, Taxes & Customs Fees
Korean cosmetics orders are not universally shipped under one duty arrangement.
Charges Included or Prepaid
For some eligible destinations and services, taxes or duties may be collected at checkout or prepaid through the shipping arrangement. This should be stated in the checkout, quotation, invoice, or order information.
Charges Payable on Arrival
Customs, the postal operator, broker, or courier may collect duty, VAT, GST, clearance, brokerage, advancement, storage, or handling fees before releasing the parcel.
Customs authorities make the final assessment. Unless charges are expressly identified as included or prepaid, destination-imposed import costs remain the recipient’s responsibility.
5
Product Condition, Packaging & Authenticity
Cosmetics require additional hygiene and product-integrity protections.
Packaging Variation
Korean manufacturers may update packaging, labels, ingredient presentation, promotional sleeves, or included accessories without changing the core product.
Colour & Texture
Screen settings, lighting, production batches, and natural ingredients may create minor variation in colour, texture, or appearance.
Seals & Hygiene
Do not open, test, swatch, use, or remove a hygiene seal from a product you may wish to return.
6
Returns for Korean Cosmetics
Eligible return requests must be submitted within 14 days of documented delivery.
Potentially Eligible
- Unused and unopened products
- Original factory seal remains intact
- Original packaging, labels, and accessories are present
- The item is not marked final sale or otherwise excluded
- The return request is submitted within 14 days
Generally Not Eligible
- Opened, tested, swatched, or used cosmetics
- Broken, removed, or altered hygiene seals
- Products damaged after delivery through handling or storage
- Items returned without authorization
- Gift cards and product-specific final-sale items
Return approval is not automatic. Product-specific terms and the complete Returns & Exchanges Framework apply. Return shipping, original shipping, customs, handling, or restocking costs may apply where stated.
7
Damaged, Defective, Incorrect or Incomplete Orders
Report qualifying delivery issues within 24 hours of the carrier’s documented delivery scan.
1
Preserve Everything Received
Keep the item, shipping box, internal protection, shipping label, seals, and all parcel contents.
2
Photograph the Issue
Provide clear photographs of the product, batch or product label where relevant, affected area, outer parcel, shipping label, and packaging.
3
Send One Complete Report
Include the order number, item name, quantity affected, description of the issue, and all supporting evidence.
Do not discard, use, alter, transfer, or return the affected product until review instructions are provided. Any replacement, refund, credit, or other resolution depends on verification and eligibility.
8
Size, Shade, Product or Variant Changes
Direct exchanges are not offered.
1
Check Return Eligibility
Confirm that the unopened original product qualifies for a return.
2
Complete the Authorized Return
Follow the provided return instructions and product-condition requirements.
3
Place a Separate New Order
Order the preferred product, shade, size, or variant at the price and availability shown at that time.
9
Refund Processing
Refunds are issued only after approval and any required return review.
Refund Method
An approved refund is issued to the original payment method unless another arrangement is confirmed in writing.
Posting Time
After a refund is submitted, the payment processor and financial institution control when the credit appears on the account.
10
South Korea Public Holidays — 2026
Korean suppliers, workshops, offices, warehouses, and carriers may close or operate with reduced staffing.
| Date | Holiday | Planning Note |
|---|---|---|
| January 1 | New Year’s Day | Many offices and fulfilment operations close. |
| February 16–18 | Seollal — Korean Lunar New Year | Major closure period. Allow extra time before and after the holiday. |
| March 1–2 | Independence Movement Day and substitute holiday | Reduced or paused operations may continue into Monday. |
| May 1 | Labour Day | Public offices and many businesses may close. |
| May 5 | Children’s Day | National public holiday. |
| May 24–25 | Buddha’s Birthday and substitute holiday | Monday may be observed as a closure day. |
| June 6 | Memorial Day | Weekend carrier operations may vary. |
| July 17 | Constitution Day | Public holiday in 2026. |
| August 15–17 | Liberation Day and substitute holiday | Monday may be observed as a closure day. |
| September 24–26 | Chuseok — Korean Thanksgiving | Major closure period. Backlogs may continue after reopening. |
| October 3–5 | National Foundation Day and substitute holiday | Monday may be observed as a closure day. |
| October 9 | Hangeul Day | National public holiday. |
| December 25 | Christmas Day | Many offices and fulfilment operations close. |
Individual suppliers and carriers may use longer closure schedules, particularly around Seollal and Chuseok. Product-specific notices take priority when they identify additional non-operating days.
Need Help With a Korean Cosmetics Order?
Send one complete request with your order number, tracking number where applicable, product name, and all relevant photographs or carrier messages.