Returns and Exchanges

At Tres Elite, we want you to be happy with your purchase. If for any reason you're not satisfied, please review our return and exchange policy below.

Understanding Our Policy

This policy applies to most merchandise we sell, with some exceptions outlined in the "Non-Returnable & Non-Exchangeable Items" section. We strive to be fair and flexible, but reserve the right to make a final decision on returns or exchanges on a case-by-case basis, considering factors like the condition of the item and the reason for return. If you have any questions or require clarification, please don't hesitate to contact our friendly customer support team.

Return & Exchange Window

• Generally, you have 14 days from the delivery date to initiate a return or exchange. This timeframe may be shorter around major holidays. This timeframe may be shorter around major holidays or for specific items. Check the product page, receipt, or contact customer support for details. Some exceptions for certain product categories (e.g., seasonal items) may apply.

Eligible Items

• Merchandise must be returned in its original, unused, unwashed, and saleable condition with all tags and packaging intact. This is especially important for hygiene reasons and to ensure items can be restocked for sale.
• You must include the original receipt or invoice with your return or exchange request. This helps us verify your purchase and expedite processing.

Non-Returnable & Non-Exchangeable Items

We cannot accept returns or exchanges on certain items due to hygiene concerns, resale difficulty, or other reasons. These include:

• Hygiene products (e.g., swimwear, underwear, cosmetics): Due to health and safety concerns.
• Special Orders (wholesale, bulk and trade order, Made-to-order, Custom-Made Items & Pre-Orders): Items ordered/created specifically for your request or not yet in stock
• Sale or clearance items: Typically considered "final sale."
• Items damaged through wear and tear: Signs of normal use are not accepted.
• Gift Cards
• Gift cards themselves cannot be returned for cash or credit. However, you can use the remaining balance on a gift card towards a purchase or exchange it for a merchandise credit of equal value. Please contact our customer support team for assistance with using your gift card.
• Natural Variations in Handmade Products
• Slight variations in color, pattern, or finish may occur due to the handmade nature of some products. These are considered part of the charm and do not constitute a defect. We will not accept returns for these minor variations. However, if a significant difference exists from the product description or images, please contact us immediately.
• Minor Variations: Returns/exchanges not accepted for minor variations that don't significantly alter functionality or appearance.
• Significant Variations: Contact us immediately for substantial deviations from the product description or images. We will work towards a resolution (refund, exchange, store credit).
• Faulty Claims (Not Eligible for Return or Refund)
• Time-Sensitive Delivery: We don't provide a fixed delivery schedule. Returns related to delivery delays caused by large bulk purchases, international orders, or orders placed close to major holidays will not be accepted unless the delay is caused by our error.
• Incorrect Personalization: Please ensure all customization information is accurate before submitting your order. If you fail to provide the correct personalization information or notify us of modifications within 60 minutes of placing the order, the item will be shipped as is and will not be eligible for return or exchange.
• Additional Information
• International Orders: Return policies may vary for international orders. Please contact our customer support team for specific details.
• Gift Returns: Gifts can be returned for a merchandise credit or exchanged for a different item. Please contact our customer support team for details.
• Unclaimed & Non-Deliverable Orders: We are not responsible for orders that are unclaimed or non-deliverable due to an incorrect address provided by the customer.
• Price Adjustments: We do not offer price adjustments for items purchased on sale or during promotional periods.
• Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately within 24 hours of delivery. We will work with you to resolve the issue promptly.
• Changes to Policy: Tres Elite reserves the right to modify this return policy at any time. We recommend reviewing this policy periodically for updates.

Customer-Selected Wrong Items

• If you accidentally select the wrong item during checkout, the following policy applies:
  • Return Eligibility: The item can generally be returned within the standard return window (refer to "Return & Exchange Window").
  • Condition: The item must be returned in its original, unopened, and unused condition with all tags and packaging intact.
  • Return Shipping Costs: You are typically responsible for covering return shipping costs. We may consider offering a courtesy return label for high-value items or to incentivize returns.
  • Restocking Fees: We may implement a restocking fee (as a percentage of the original purchase price) to cover processing costs in these situations. Any applicable restocking fees will be clearly stated in the policy.

Important Note: For certain categories like electronics or hazardous materials, stricter return policies may apply even for customer-selected wrong items. We recommend double-checking compatibility information before purchase and contacting customer support if you have any doubts.

Why Some Items Are Not Eligible for Return

At Tres Elite, we want to ensure a safe and positive shopping experience for all our customers. For this reason, some items cannot be returned once purchased:

• Hygiene Concerns: To prioritize health and safety, we cannot accept returns on swimwear, underwear, and cosmetics.
• Resale Difficulty: Personalized, custom-made, or mentioned items cannot be easily restocked and sold as new. Accepting returns on these would create additional costs for us, ultimately impacting our ability to offer competitive prices. We encourage you to double-check customization details before submitting your order.

General Return Process

1. Contact Us: Request a Return Merchandise Authorization (RMA) number from customer support.
2. Packaging: Carefully repackage the item(s) in the original packaging, including all accessories and documentation.
3. Shipping: Ship the returned items using a trackable shipping method and provide us with the tracking number. You are generally responsible for return shipping costs and restocking fees (15% - 25%) unless the return is due to our error (e.g., wrong item, damaged item). The refund amount will be minus the shipping costs and restocking fees.
4. Tracking: Use a trackable shipping method and provide us with the tracking number. We are not responsible for lost or damaged packages during return.

Exchange Process

1. Contact Us: Contact customer support to initiate an exchange and obtain an RMA number. They will confirm availability of your desired exchange item.
2. Pack Your Return Securely: Ensure the item is packed securely in its original packaging (if possible) to avoid damage during transit.
3. Ship Your Return: Use a trackable shipping service and keep the tracking number for your records. We recommend insuring your return for valuable items.
4. Exchange Processing: Once we receive and verify your returned item, we will process your exchange request.
5. Exchange Shipping: Subject to availability, we will ship your new item to the original shipping address. You won't be charged additional shipping if the new item is of equal or lesser value. However, you may be responsible for the difference if the new item is more expensive.

Timeframe for Processing Returns and Exchanges

• You can expect your return or exchange to be processed within 5-7 business days of reaching our warehouse. We will notify you via email once your return or exchange is complete.

Refunds

• If you choose a refund instead of an exchange, we will issue a full refund to the original payment method.
• We will process a full refund for eligible returned items once we receive them at our warehouse and confirm they meet our return criteria (original condition, tags attached, etc.). The refund will be issued to the original payment method used for the purchase.

While some items may not be eligible for a full refund due to hygiene concerns or other reasons, Tres Elite understands there might be exceptions. We reserve the right to evaluate each situation on a case-by-case basis. For instance, if you receive damaged swimwear or unopened hygiene products due to our error, we're more likely to offer a full refund or exchange. In other circumstances, we may be able to offer store credit or an exchange for a similar item. 

Contact Us

We encourage you to contact our customer support team to discuss your situation. They can explore possible solutions based on the specifics of your return.