Delivery Services to Israel, Ukraine and during COVID-19 Pandemic

Updated Information on Delivery Interruptions

We know how important reliable delivery is, and we want to be transparent about any factors that may affect your parcel. This page outlines the most recent information on service interruptions, delays, and regional restrictions.

Canada Post Service Alerts

For the latest information about delivery disruptions within Canada and inbound/outbound Canadian mail, please refer to the official Canada Post Service Alerts on their website.
They provide real-time updates on weather-related delays, operational disruptions, and regional service issues.

International Delivery Service Updates

Global logistics remain sensitive to a range of external factors, including safety protocols, reduced air capacity, regional conflicts, and public health measures. As a result, some international deliveries may experience delays or temporary suspension.

To help you navigate this, please review:

Is my parcel stuck in transit? – Quick overview
What should I do when my shipment is stuck at customs? – Quick answers

International Service Guarantees

All service guarantees for U.S. and international destinations remain suspended.
Delivery times are estimates only and may vary from the original standard.

Temporary Suspension of Postal Services

Certain destinations are experiencing temporary disruptions or suspensions due to transportation and operational constraints, including but not limited to:

West Bank and Gaza Strip
Israel
Russia
Belarus
Sudan
Other regions impacted by conflict, sanctions, or severe instability

Service availability may change without notice based on carrier and government directives.

Increased Parcel Volumes & Operational Constraints

Unprecedented parcel volumes, combined with enhanced safety protocols, can lead to delays.
Some items may arrive 7–10 days beyond our usual published standards, or longer in peak and disruption periods.
Delivery times are adjusted where possible, but service may still be inconsistent.

We sincerely appreciate your patience and understanding as carriers and logistics partners work through these challenges.

Tracking & Status: A Look at Your Order

For the most accurate information, please track your shipment using the tracking link provided in your order confirmation.
For detailed information about service interruptions in your region, we recommend checking the official website of your local postal operator or courier.

Regional Situation Updates

Israel

Due to recent regional conflicts and security conditions:

Shipments originating from Israel and delivered to Israel may experience significant delays, rerouting, or temporary suspension.
Some services (especially express options) may be restricted or unavailable depending on carrier and route.

Ukraine

As of 08.11.2022, some delivery services have resumed limited shipping to select locations in Ukraine. Please note:

Operations carry elevated risk, and additional charges may apply.
Delivery times are extended and not guaranteed.
Certain carriers and service levels remain unavailable.

Russia & Belarus

Express Service is currently unavailable for Russia and Belarus.
Some standard/regular services remain available; however, inbound and domestic express services have been widely suspended.
As of September 1, 2022, many express providers have also ceased domestic services within Russia.

We continue to monitor developments and work with our logistics partners to minimize disruption where possible.

Shipping Delays & Cancellations Related to COVID-19 and Global Events

Since March 2020, the global logistics network has been impacted by the COVID-19 pandemic and subsequent events. While we remain operational and continue to process orders, certain products—especially made-to-order and pre-order items—may be delayed or, in some cases, cancelled.

Service Interruptions

Many international destinations may experience suspended or severely delayed postal and courier services due to limited transportation and evolving restrictions.
Service Available:
Postal services are still accepting parcels for these destinations (sometimes with partial service only).
Service Suspended:
Postal services are temporarily not accepting parcels for these destinations.

Where service is available, expect significant and unpredictable delays, especially when:

Air transport capacity is limited
Postal operators modify processes to minimize direct contact at the door (no signatures, contact-free delivery, etc.)

Money-Back Guarantee

Our Worldwide service Money-Back Guarantee is suspended until further notice.
This reflects the global unpredictability of transport and customs conditions.

Customer Service Delays

Under normal circumstances:

Emails: typically answered within 24 hours on weekdays
Weekends/peak days: up to 72 hours

During major disruptions (pandemics, conflicts, global events):

Response times may extend to 1–2 weeks, depending on volume and staff availability.
Live chat may not be available 24/7.

We appreciate your patience and will respond as soon as possible.

Order Cancellations Related to Delays

We understand that extended waiting times can be frustrating. To support you:

You may request order cancellation for a full refund or store credit if your order is significantly delayed.
For made-to-order items purchased or re-purchased more than 30 days ago, if you no longer wish to wait, we will issue a full refund.
Refunds may take up to 10 days to appear on your statement, depending on your bank.

If you prefer to continue waiting until shipping becomes possible:

We can issue store credits and a 15% off discount code with no expiry, redeemable on future orders.

Please contact us with your name and order number(s) and indicate whether you prefer a refund or to wait with compensation.

Fulfillment Times

Made-to-Order Products

This includes items such as:

Jewelry
Apparel
Mugs and tumblers
Canvas, cushions, pillows, fleece blankets
Other customized home and lifestyle goods

Due to global disruptions, production and fulfillment timelines may be longer than usual. We are working closely with partners worldwide to maintain quality and continuity while prioritizing worker safety and compliance with local regulations.

Shipping Times

We continue to ship both domestic and international orders, subject to carrier availability and destination rules.

Estimated timelines (subject to change):

Domestic orders: up to 18 business days
Made-to-order, pre-orders, and international orders: may be delayed or cancelled, depending on transport links and postal operations.

Additional notes:

Signature-on-delivery requirements may be suspended in certain countries to support social distancing.
Some regions may temporarily refuse incoming parcels or impose strict protocols that extend delivery times.

Customer Service & Support

We know that delays and cancellations are disappointing. Our commitment is to:

Keep you informed
Offer flexible resolutions (refund, store credit, or patient waiting with compensation)
Support you throughout the process

If you have questions or concerns about your order:

Please contact our customer service team via email or chat (where available).
We will respond as quickly as current conditions allow.

We deeply appreciate your patience, understanding, and continued support, and we hope you and your loved ones stay safe and well.

Current Shipping Restrictions by Carrier

Important: The list below reflects a snapshot of current restrictions and may change at any time based on carrier updates and geopolitical conditions. Some countries are fully restricted, others have partial service, and some services (e.g., express) may be affected while standard mail remains available.

Carrier – Countries Restricted

DPD: Cuba, Iran, Russia, Syria, Ukraine
FedEx: Cuba, Iran, Russia, Syria, Ukraine
USPS (US Domestic): Cuba, Iran, Russia, Syria
Canada Post: Colombia, Cuba, Iran, New Zealand, Peru, Russia, Syria, Ukraine
Royal Mail: China, Cuba, Faroe Islands, Iran, Jamaica, Libya, Malaysia, Reunion, Russia, Saudi Arabia, Syria, Tunisia, Ukraine, Venezuela, Yemen
USPS (International): Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Iran, Laos, Martinique, Mongolia, Myanmar, Reunion, Russia, Saint Pierre and Miquelon, Samoa, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, Yemen
DHL: Brazil, Cuba, Guadeloupe, India, Iran, Isle of Man, Martinique, Peru, Reunion, Russia, Syria, Ukraine
Deutsche Post: Brazil, Cayman Islands, Chile, Colombia, Cuba, Dominica, French Guiana, French Polynesia, Guadeloupe, Iran, Kuwait, Liberia, Martinique, Mauritius, Morocco, New Caledonia, Nicaragua, Philippines, Reunion, Russia, Senegal, Singapore, South Korea, Sri Lanka, Swaziland, Syria, Trinidad and Tobago, Ukraine, Yemen
UPS (Europe): Bolivia, Botswana, Cayman Islands, Chad, Cuba, Ecuador, Fiji, India, Iran, Libya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Russia, Saudi Arabia, Sri Lanka, Syria, Ukraine, Zimbabwe
UPS Mail Innovations: Bolivia, Botswana, Brunei, Cayman Islands, Chad, Colombia, Cuba, Ecuador, Egypt, Faroe Islands, Fiji, French Polynesia, Guam, Honduras, India, Iran, Libya, Madagascar, Maldives, Martinique, Mongolia, New Caledonia, Pakistan, Panama, Peru, Philippines, Russia, Samoa, Sri Lanka, Syria, Ukraine, United Arab Emirates, Zimbabwe
Spring GDS: Bermuda, Bhutan, Brunei, Cuba, Ecuador, Iran, Laos, Libya, Montserrat, Russia, Sudan, Syria, Tajikistan, Ukraine, Yemen
EMS: Barbados, Belarus, Brunei, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Kuwait, Lithuania, Maldives, Martinique, Mongolia, Russia, South Africa, Sri Lanka, Syria, Ukraine, Venezuela, Zambia
RR Donnelley: Australia, Cuba, Iran, Russia, Switzerland, Syria
Chit Chats: Australia, Cuba, Iran, New Zealand, Russia, Syria, Ukraine
4PX: Algeria, Antarctica, Barbados, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Kuwait, Latvia, Lithuania, Martinique, Russia, South Africa, Syria, Ukraine, Zambia
Asendia: Algeria, Aland Islands, Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Guernsey, Iran, Isle of Man, Laos, Martinique, Mongolia, Myanmar, Palau, Reunion, Russia, Saint Pierre and Miquelon, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, Yemen
DHL Express: Afghanistan, Azerbaijan, Bangladesh, Cuba, India, Iran, Iraq, Isle of Man, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nigeria, Pakistan, Russia, Serbia, Syria, Taiwan, Ukraine, Uzbekistan, Vietnam, Yemen
Australia Post: Afghanistan, American Samoa, Anguilla, Bangladesh, Belarus, Bhutan, Cambodia, Cayman Islands, Cuba, Côte d'Ivoire, Gambia, Guinea-Bissau, India, Indonesia, Iran, Iraq, Ireland, Kiribati, Kosovo, Kuwait, Laos, Libya, Malaysia, Maldives, Marshall Islands, Moldova, Mongolia, Myanmar, Namibia, Nepal, Nicaragua, Niue, Palau, Palestinian Territory, Pitcairn, Puerto Rico, Russia, Saint Pierre and Miquelon, Samoa, Senegal, Somalia, South Korea, St. Vincent, Swaziland, Syria, Taiwan, Tanzania, Timor Leste, Tokelau, Tunisia, Tuvalu, Ukraine, Uruguay, British Virgin Islands, Wallis and Futuna, Yemen

Service Suspended (No Acceptance):
Belarus, Israel, North Korea, Libya, Nicaragua, Russia, Somalia, Sudan, Syria, West Bank and Gaza Strip, Yemen.

Service Available
Service remains available (full or partial) to most other destinations worldwide, though many are subject to delays, reduced frequency, or special handling.
(“Partial service” indicates limited routes, reduced frequency, or product/service restrictions.)

We apologize for any inconvenience caused by these disruptions, and we are grateful for your patience and trust as we navigate a complex global logistics environment.