Duties:Most duties are covered by us, but occasionally clients may be asked to pay extra costs, for which you are liable. Please be aware that there are no customs fees for US goods under USD $800.00, Mexican orders under USD $50, Australian orders under USD $756, or Canadian orders under USD $40 or CAD $60.
Duty-free: Duty-free on all local orders delivered to all EU addresses from European fulfillment centers and to all other local shipping destinations from other local warehouses (please check the product description to see where it shipped from). Please take into account all of these factors before placing any orders to prevent inconvenience when the delivery arrives. We pay duties on major item deliveries from abroad to anywhere within the borders of the USA and Canada. However, on occasion, customers may be required to pay for additional fees and it's their responsibility.
Currency & Language: All prices are in USD, to select the local currency or language, simply click on the drop-down menus in the upper-right corner of the page and consider your selection.
Ukraine and Coronavirus updates: Notwithstanding the Covid-19 problem and hectic periods, we continue to deliver your purchases. Our staff makes sure that they are handled as promptly as possible. You may receive different shipments for the same order as we have international distribution centers headquartered in Asia, America, Europe, and the Middle East. Your order will generally be shipped from the warehouse that is closest to you. The mentioned shipping timeframes may take longer if any of the items in your order are from one of our special order catalogues.
DDU: We ship to more than 150 countries worldwide on a DDU basis (Delivery Duty Unpaid), which means you are responsible for paying any import charges that may be assessed when your item is delivered. Unless otherwise stated, invoices will show pricing that are exclusive of duties.
Special orders: The majority of our products fall within the special order category (trade orders, wholesale and bulk orders, backorder, made to orders, customize, personalize, and pre-order items). Please be aware that all special orders, including those for made-to-order, personalised, customised, and pre-ordered items, are final sales.
Lead time:Please be aware that special orders typically require a little more processing time before they can be shipped; the process begins as soon as your purchase is placed and could take 7 to 14 business days to complete before shipping. (Orders placed over the weekend before 1 p.m PST on Thursday will be deemed received on Monday, and the day that we receive your order is designated day zero). During periods of high traffic, natural disasters, or pandemics, this process could take longer.
Shipping:We ship almost everywhere, with warehouses in Asia, America, Europe, and the Middle East. Our team ensures that your order is processed as soon as possible. When necessary, your order will be shipped from the nearest warehouse, and you may receive multiple packages for the same order. Buyers are responsible for any customs and import taxes that may apply. We are not liable for customs delays.
Express Shipping: We provide expedited shipping options for prompt delivery, with a typical timeframe of 3-7 business days, for an additional cost upon request. If you require the order urgently, kindly reach out to us in advance.
Disclaimer:While we make every effort to offer accurate product information, it is provided by suppliers, manufacturers, and other third parties and has not been checked by us. We present digital photos with the most accurate colour possible. We cannot be held liable for colour inconsistencies between the actual product and your screen, nevertheless, as a result of variations in computer monitors.
We know you have a lot of choices, thanks for choosing us today!
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
Our standard processing time for order fulfillment is typically between 3-7 business days, starting from the date of order placement.
Depending on the specific product and supplier, special orders, wholesale, and personalized items may require a longer processing time of 2-4 weeks to prepare and craft.
We are proud to offer worldwide shipping, and in most cases, we cover the customs and import taxes for our customers. However, please note that any additional fees that may apply are the responsibility of the customer.
To accommodate customers who require expedited shipping, we offer express shipping options upon request for an extra fee. With this option, orders are typically delivered within 3-7 business days.
If you need your order to arrive sooner than the standard processing time allows, we recommend contacting us within 60 minutes of placing your order to request an upgrade to express shipping. Please note that an additional cost will apply.
As we aim to provide prompt service to our customers, we begin processing orders immediately upon receipt. Therefore, if you wish to modify or cancel your order, please contact us within 60 minutes of order placement. We cannot guarantee that requests received after this timeframe can be accommodated, and additional fees may apply.
Please be aware that processing times may be extended during peak periods, natural disasters, or pandemics. Additionally, orders placed on weekends will be acknowledged on the following business day, with processing beginning the next business day.
We take pride in our commitment to delivering orders in a timely manner. If your shipment is not delivered within the estimated timeframe after tracking has been confirmed, we offer late delivery compensation of $5 for standard shipping and $10 for express shipping. You can expect to receive this compensation within 48 hours of notification.
For more information regarding our policies or any questions about your order, please refer to our terms and policies or contact us directly. We appreciate your business and are dedicated to providing you with the best possible customer experience.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible or within 24-72 hours on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Special orders: Most of our pet supplies are belong to the special order group (made to orders, customize, personalize, and pre-order items). This is a special order, please note that all special orders such as made to order, customized, personalized, and pre-ordered items are final sales.
Lead time: Please keep in mind that special orders usually take a little bit longer time to process and ship, the process starts as soon as your order is placed and some may have a processing time of 7-14 business days before it ships. (Orders placed over the weekend will be considered received on Monday, and the day that we receive your order is considered day zero). This process may take longer during peak time, natural disaster, or pandemic.
Shipping: We ship this product globally, our warehouses are based in Asia, America, Europe, and the Middle East. Our team ensures your order is being processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, and you may receive different packages for the same order. Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
Disclaimer: While we aim to provide accurate product information, it is provided by manufacturers, suppliers, and others, and has not been verified by us. The digital images we display have the most accurate colour possible. However, due to differences in computer monitors, we cannot be responsible for variations in colour between the actual product and your screen.
We know you have a lot of choices, thanks for choosing us today!