Undersea Harmony Porcelain Coffee Mug

Expect shipping delays for Israel, Russia, Poland, Brazil, Korea, Ukraine, Hawaii, and remote areas.

Lead time: 3-7 business days

Most orders are processed and shipped within 3 days, arriving in 7 days to 2 weeks for standard shipping. International, custom, or remote area deliveries may take 4–6 weeks. We’re committed to making your delivery experience smooth and stress-free!

Hassle-Free Global Shipping!

We deliver your orders worldwide from our nearest fulfillment centers, ensuring your items reach you as quickly as possible! Most orders are processed in 3–7 business days (Monday–Friday, excluding holidays) and shipped using your chosen method at checkout:

• Standard Orders: Processed in 3–7 business days.
• Special Orders (bulk, wholesale, pre-orders, or custom items): Crafted with care, may take up to 6 weeks.

Want your order faster? Contact us within 60 minutes of placing it to upgrade to Express Shipping. Otherwise, we’ll use our budget-friendly Economy Shipping, which may take a bit longer.

When Will Your Package Arrive?

Delivery times vary based on your shipping method and location:

• Economy Shipping: Affordable, with transit times of 7 days to 6 weeks.
• Express Shipping: Speedy delivery—reach out within 60 minutes to arrange!

If your package hasn’t arrived within the estimated timeframe, don’t worry—just reach out, and we’ll help get things sorted.

Shipping to Special Destinations

Some regions may experience delays due to customs, local regulations, or logistics:

• Israel, Russia, Poland, Brazil, Korea, Ukraine, Hawaii, or Remote Areas: Allow a little extra time.
• Schengen Area & Russia: Please provide your full name (in Russia, include first, middle, and last names).
• Brazil: Include your CPF number to breeze through customs.
• Korea: Provide your name and address in Korean for smooth delivery.
• South America (e.g., Argentina, Peru, Colombia): A tax number helps speed up customs.
• Germany: For FedEx/TNT shipments, please include an EORI number.
• Israel, Ukraine, Belarus: Expect potential delays, with a minimum of 30 days for Ukraine and Belarus.

Customs and Import Taxes

We strive to keep costs low by shipping from nearby locations whenever possible. Most small orders are shipped Delivered Duty Paid, meaning we cover customs duties and taxes for you. For bulk, wholesale, or high-value orders, additional customs charges may apply, which are the recipient’s responsibility. Prefer to avoid surprises? Contact us within 60 minutes of placing your order, and we’ll help arrange prepaid import taxes with an estimate during our fast processing! Check your local customs rules for specific details.

Track Your Order’s Journey

Stay updated with these tracking statuses:

• Pending: We’re verifying your payment.
• Info Received: Your order’s being packed with love.
• In Transit: On its way (tracking may update periodically).

Out for Delivery, Delivered, Failed Attempt, Exception, Expired.

If your package is delayed or held, check with your local carrier using the tracking info provided. Our team is ready to assist with any questions.

Safe and Secure Packaging

We pack every order carefully to ensure it arrives in perfect condition. Need special packaging? Let us know before ordering (additional costs may apply). Please inspect your items upon arrival and report any issues within 24 hours.

Unexpected Delays

Sometimes, factors beyond our control may cause delays, including:

• Weather events or natural disasters.
• Political or civil disruptions.
• Health crises or supply chain challenges.
• Busy holiday seasons.

If your package is held at a local post or logistics center, contact them for release, and we’ll provide any support you need.

Late Delivery Perks

For rare delays, we’ll make it right with a $5 credit for Economy Shipping or $10 for Express Shipping, plus a surprise gift to brighten your day!

Returns and Refunds

If your item arrives damaged, defective, or incorrect, contact us for an RMA number. Once we receive and inspect the return, we’ll arrange a replacement or refund.

Changes or Special Requests

Need to modify or cancel your order? Reach out within 60 minutes of placing it. For personalized items, double-check your details, as changes aren’t possible after processing begins.

We’re Here for You!

Our customer service team is available Monday–Friday, 10 a.m.–2 p.m. Messages received after 1 p.m. Thursday or on weekends will be answered the following Monday. Send specific questions to get help faster—multiple emails on the same topic may be filtered.

Personalization and Customization

We offer a range of personalization and customization options to make your product truly unique. Whether you want to add a name, logo, or special message, our team will work closely with you to ensure that your design perfectly reflects your vision. From tailored designs to specific color choices, we provide the flexibility to create a one-of-a-kind product that stands out and meets your exact specifications.

Artwork

We prefer artwork in Adobe Illustrator format. Please save artwork as .ai or .eps vector file types. All text must be converted to outlines.  Artwork modification that requires our professional graphics team will incur additional charges.   

eProof

Prior to production, we will send you an Electronic Proof (eProof) to review logo placement and specs for accuracy.  The eProof requires your approval before we can begin production.  In the event that you require edits or changes, then a new electronic proof will be submitted for your approval.  eProofs are sent to you via email FREE of charge.  

Production Lead Time

Standard production time is 7-10 days after artwork approval. Please call for any rush requests. All rush requests must be approved prior to order confirmation.

Cancellation

Any cancellation of orders in process is subject to applicable charges, depending on extent of work performed and cost incurred at time of cancellation.

Returns

Customized and engraved products are non-returnable.

Artwork Approval
Artwork approval is required before production.

Our commitment to producing the perfectly branded product for your client starts with designing the ideal rendering of your company's logo applied to the product. Consider us your brand police! We won't begin manufacturing an order until you've approved the artwork.

When submitting artwork, please use the following guidelines:

• Art files should be at least 600 dpi. The preferred file type is an Adobe Illustrator vector file: .eps, .ai, or .pdf with the text converted to outlines*.
• Other approved file formats include: .jpg, .jpeg, or .png.
• We do NOT accept: .gif files, page layout files (such as Quark or Pagemaker), word processing documents (such as MS Word/PowerPoint), photocopies, business cards, letterheads, fax transmissions, or any other formats that are too low in quality to ensure a quality imprint.

File Suppression: If the file size is too large to send via email, consider using a file compression service like Stuffit, WeTransfer, or Zip.

Please do NOT resize your artwork to the size you think we need. We will resize the artwork to fit your product choice.

During the Artwork Approval Process, we may require you to email vector art. The preferred file type is an Adobe Illustrator vector file: *.eps, *.ai, or .pdf. All text must be converted to outlines.
*Converting text to outlines changes the text from a font to an object. If this is not done, our version of Illustrator will select a default font that may not match the one in your logo. To convert text to outlines, simply select all the text you typed and press Shift+Ctrl+O.

Art Prep

We employ our own in-house staff to review, modify, and/or create artwork for optimal decoration output. In some cases, color-separated artwork may be required. Unless otherwise specified, all artwork will be sized to best maximize the imprint area indicated. If no specific imprint area is indicated, we reserve the right to decorate the area most suitable for the artwork and the method specified.

Wholesale/Bulk Ordering

We're excited to offer wholesale accounts to our valued business customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.

Trade program

Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite's Trade Program. 

Free Customization Available!

We provide complimentary customization options for specific products (please inquire for the list of customizable items) when you order 10 or more (normally valued at $55 as a setup fee with a minimum order of 500 items, limited to one imprint color). At checkout, you can easily indicate your preferred background color by including a note with your desired color hex. Additionally, you can submit up to 3 artworks, pictures, or detailed messages per product, including background customization.

Begin by placing your order and checking your email for the order confirmation. To request a customization, provide us with your order number and as much detail as possible via email (contact us) or by chat. We will review your request, confirm all necessary details, and send you a preview of your customized product with any necessary modifications before finalizing it.

Once we have finalized the design with you, we will begin production immediately. For wholesale orders or orders of 250 items or more, please contact us to set up a wholesale account and receive a discounted price. If you need a trade account, please register on our website and follow the instructions provided.

Good to know

For a seamless Wholesale or Bulk order experience, we kindly request that you reach out to us prior to placing your order. This enables us to offer a personalized quote that caters to your unique requirements, ensuring transparency regarding shipping costs and export terms. Please be aware that special, wholesale, or customized orders may entail a processing time of approximately 2-6 weeks before shipment. In the case of Express bulk orders, we provide tailored solutions with expedited processing and delivery times, including options such as delivery duty paid, based on the specific product you are ordering.

Questions? Please contact us

💬 Quick Answers Available: Customers can now get instant responses about our products directly on the product page. Our AI has been thoroughly trained to provide accurate and helpful information, but please note it may produce inaccurate information.

💌 Contact Us: If you have any questions or concerns, please don't hesitate to reach out during our operating hours, Monday to Friday, from 10 a.m. to 2 p.m. (excluding weekends, peak periods, and holidays). While we aim to respond promptly, please understand that response times may vary due to the volume of inquiries. Sending multiple emails may result in them being filtered into the spam folder.

📝 Be Specific: To expedite efficient assistance, kindly provide specific questions along with relevant information in your communication. This enables us to better understand and address your concerns accurately.

🚫 No Inappropriate Behavior: We strictly uphold a zero-tolerance policy against any form of inappropriate conduct, including racism, sexism, discriminatory language, offensive remarks, or threats directed towards our staff. Such behavior will be swiftly addressed, and perpetrators may face consequences, including banning and blocking from our platform.

💼 Professional Conduct: We prioritize professionalism and respect in all interactions. We expect courteous and respectful communication from all users and do not tolerate negativity or unfair comments.

📩 Response Etiquette: Upon receiving a response from us, please adhere to the provided details, guidelines, or instructions. Kindly refrain from asking questions that have already been addressed during the communication or are readily available on our website policy.

🕰️ Important Note: Emails received after 1 p.m. on Thursdays and over the weekend will be processed on the following Monday, with the day of receipt considered as day zero. We appreciate your cooperation and understanding.

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