Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Enhance the look of your home with Maison d'Elite's decorative pillowcases. Our throw pillows are the perfect addition to any couch, bed, or floor and will give any room a fresh new look. Choose from a variety of sizes and unique designs to create a cozy, personalized atmosphere. These pillowcases are made with soft and comfortable microfiber polyester and feature high-quality sublimation printing for vibrant colors. They are machine washable and have a concealed zipper for easy removal. Made to order in the USA with imported materials, these pillowcases are proudly designed in Canada.
Our pillows are proudly made one at a time in the United States with care to meet stringent color-match specifications.
This is a Made to Order item, made specifically for your order. The process begins as soon as your order is placed and usually ships within 7-10 days. Some orders may have a processing time of 7-14 business days before shipping, especially during pandemics, holidays, and peak times. Please note: Orders placed over the weekend will be considered received on Monday. We guarantee it will be worth the wait.
We offer worldwide shipping from the USA. International buyers outside of the USA are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
FedEx and DHL Express delivery are available upon request. You may also receive a surprise upgrade when ordering more than 2 items!
There are no special effects or foil prints – the shimmer and glitter effects on the screen will not print on fabrics with the same effect. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
Some of our pillow covers have two different background colors or designs in one for a space-saving and stylish look, perfect for apartments.
Customization is available and free when you order more than 2 items! You can choose from a variety of options, including custom background colors and custom artworks. To customize your order, simply drop us a line and tell us your desired customization details. You can also send us your desired words, artworks, pictures, and detailed messages here, with a maximum of 3 artworks per product including the background. Note that there is usually a $55 setup fee for customization, but this fee is waived for orders of 20 or more items. Customization requests made after the order has shipped will not be honored.