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Save 5% when you spend $75.00 or more. Valid until September 28th.
Geometric Modern Jacquard Chenille Curtains - Add Elegance and Privacy to Your Home
$24.08 - $437.08$38.99 - $437.99
Quick answers
FREQUENTLY ASKED QUESTIONS
ORDERS & DELIVERY
Where is my order?
- Track your order here:
- Enter your order number. Pssst...It's on your order confirmation or dispatch email).
- Your order could be in a couple of places: our warehouse, awaiting dispatch, with the courier on its way with the courier, or delivered.
- Got a dispatch email? Good news, it's on its way.
- You can track your order at the bottom of this page using your order number, tracking numbers, or email address. If you haven't got your dispatch email (don't forget to check those junk folders) your order is waiting to leave us.
- Once you have the dispatch email you can track it via the link in the email or by using the track my order section at the top of this page.
- If you don't have your order number with you, you can get it by logging into your account here and then by going to 'Order History'.
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Why is my order late?
- Orders placed on weekends will be acknowledged on the following business day, with processing beginning the next business day.
- Processing times may be extendedduring peak periods, natural disasters, or pandemics.
- Due to the impact of the global COVID-19 outbreak and other hectics, it may affect the delivery schedule to some destinations and your orders may experience shipping delays. We suggest you keep abreast of the latest logistics situation when necessary.
- Double check the delivery option you selected to confirm the day it should arrive. You can check delivery timescales here. If it's after 9pm on the expected delivery date then it’s late (Same Day Delivery cut off is 11pm). Your delivery date has to have passed for us to be able to investigate the whereabouts of your order. If your delivery date has passed, please contact here with your order number and we will get back to you ASAP.
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Compensation for late delivery:
- We offer compensation for late delivery: $5 for standard shipping and $10 for express shipping.
- Alternatively, we may surprise you with a random gift.
- You can expect to receive your compensation within 48 hours after notifying us.
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Why was my order cancelled?
- If you've placed an order and received a cancellation email from us, we're really sorry. This will usually be because the stock wasn't in the warehouse when we processed your order.
- If we haven't captured your payment, there's no need for a refund as the funds will remain in your account. However, if your payment has already been captured, you'll receive a cancellation email and a refund will be issued to the original payment method used.
- The refund may take up to 7 days - this is the banking process