Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Never run out of your favorite hot drink! Bigger size durable ceramic mug in always the fashionable pattern. High-quality sublimation printing makes it an appreciated gift for every true coffee or tea lover, who always asks for a refill. Professionally made and printed in the USA. The mug can be safely placed in the microwave for food or liquid heating, also suitable for dishwasher use.
LEAD TIME: 3 - 7 business days (Orders placed over the weekend will be considered received on Monday; the day that we receive your order is considered day zero.). This process starts as soon as your order is placed and may have a processing time of 7-14 business days before it ships during the busy season and holidays.
SHIPPING:Worldwide from the United States under DDP-(Duty-Free). International buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
SPECIAL ORDER: Proudly made to order one at a time in the United States with care to meet stringent color-match specifications.
DISCLAIMER: No special effects or foil prints. The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. While we aim to provide accurate product information, it is provided by manufacturers, suppliers, and others, and has not been verified by us.
100% CUSTOMER SATISFACTION GUARANTEED: We guarantee that you will always be satisfied with your purchase from us. We only use the best materials for our products and are always available to aid our customers. Our large coffee mug is excellent as fathers day coffee mug, teacher mug, coffee gifts, coffee mugs for men, fathers day mug, coffee lovers gifts, boyfriend birthday gifts, mothers day coffee gifts, men's gifts for Christmas, father's day mug, gifts for brother or sister.