Duties:Most duties are covered by us, but occasionally clients may be asked to pay extra costs, for which you are liable. Please be aware that there are no customs fees for US goods under USD $800.00, Mexican orders under USD $50, Australian orders under USD $756, or Canadian orders under USD $40 or CAD $60.
Duty-free: Duty-free on all local orders delivered to all EU addresses from European fulfillment centers and to all other local shipping destinations from other local warehouses (please check the product description to see where it shipped from). Please take into account all of these factors before placing any orders to prevent inconvenience when the delivery arrives. We pay duties on major item deliveries from abroad to anywhere within the borders of the USA and Canada. However, on occasion, customers may be required to pay for additional fees and it's their responsibility.
Currency & Language: All prices are in USD, to select the local currency or language, simply click on the drop-down menus in the upper-right corner of the page and consider your selection.
Ukraine and Coronavirus updates: Notwithstanding the Covid-19 problem and hectic periods, we continue to deliver your purchases. Our staff makes sure that they are handled as promptly as possible. You may receive different shipments for the same order as we have international distribution centers headquartered in Asia, America, Europe, and the Middle East. Your order will generally be shipped from the warehouse that is closest to you. The mentioned shipping timeframes may take longer if any of the items in your order are from one of our special order catalogues.
DDU: We ship to more than 150 countries worldwide on a DDU basis (Delivery Duty Unpaid), which means you are responsible for paying any import charges that may be assessed when your item is delivered. Unless otherwise stated, invoices will show pricing that are exclusive of duties.
Special orders: The majority of our products fall within the special order category (trade orders, wholesale and bulk orders, backorder, made to orders, customize, personalize, and pre-order items). Please be aware that all special orders, including those for made-to-order, personalised, customised, and pre-ordered items, are final sales.
Lead time:Please be aware that special orders typically require a little more processing time before they can be shipped; the process begins as soon as your purchase is placed and could take 7 to 14 business days to complete before shipping. (Orders placed over the weekend before 1 p.m PST on Thursday will be deemed received on Monday, and the day that we receive your order is designated day zero). During periods of high traffic, natural disasters, or pandemics, this process could take longer.
Shipping:We ship almost everywhere, with warehouses in Asia, America, Europe, and the Middle East. Our team ensures that your order is processed as soon as possible. When necessary, your order will be shipped from the nearest warehouse, and you may receive multiple packages for the same order. Buyers are responsible for any customs and import taxes that may apply. We are not liable for customs delays.
Express Shipping: We provide expedited shipping options for prompt delivery, with a typical timeframe of 3-7 business days, for an additional cost upon request. If you require the order urgently, kindly reach out to us in advance.
Disclaimer:While we make every effort to offer accurate product information, it is provided by suppliers, manufacturers, and other third parties and has not been checked by us. We present digital photos with the most accurate colour possible. We cannot be held liable for colour inconsistencies between the actual product and your screen, nevertheless, as a result of variations in computer monitors.
We know you have a lot of choices, thanks for choosing us today!
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible or within 24-72 hours on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Material: Ceramic & Enamel
Regional Feature: Europe