Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Whole Length: 20cm/7.87in
If you are in a hurry, we recommend you choose AliExpress Standard Shipping or ePacket, they will be faster.
1. "China Post Ordinary Small Packet Plus" and "Yanwen Economic Air Mail" No tracking information
2. "AliExpress Standard Shipping" or "ePacket" or "China Post Air Mail" has tracking information.
3. Please don't imagine the size of the product, the specific size is explained in the details page. Please look carefully then buy. Thank you
Note: All of our product is custom handmade so we can not do each in the same size. So our measurement just for reference only
The head of this product is manually installed. If it drop, reinsert it
Pls check carefully your shipping address and information so that you can receive your good on time.
Shipping and return policy
We usually process the order within 24 hours of receiving the payment.
2. China Post ordinary small bag plus. When the package leaves China, it cannot be tracked. Most countries need about 20-60 days.
3. China Post registered airmail is estimated to take 15-60 days and can be tracked in most parts of the country.
4. Recommended delivery: Aliexpress standard delivery - more stable, safer and faster.
5. We also provide DHL, UPS, EMS and other courier services. If you need it urgently or in large quantities, please feel free to contact us.
1. If you are satisfied with our products and services, please leave 5 stars feedback, we will be very grateful (project description 5 stars, communication 5 stars, transportation time 5 stars).
2. If the product you received is damaged or the style is wrong, please do not leave any negative feedback first, please contact us, we will deal with and find the best solution, your satisfaction is our motivation to do better.