Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
15Pcs Set Baking Accessories and Tools Piping Nozzles Cake Decorating Tools Decoration Pastry Tool Kitchen Cupcake Confectionery
PROFESSIONAL SILICONE PASTRY BAGS: Compared with others,ELK's piping bags uses the 60HA elastic silicone, which is the perfect material for the piping tips set. The slight elasticity ensures its reusability, allowing the viscous liquids to flow smoothly inside. It won't blow out even if you knead the thick batter with it. Its high stretchiness means that all of the squeezing efforts you make gets transferred to bulging sides as it stretches out, instead of forcing the frosting out the bottom.
SAY GOODBYE TO COLORED RESIDUES:The smooth interior of the piping set makes the frosting fall off easily after being cleaned with warm water. It is really a good choice when you make cupcakes, biscuits, and bread with bright-colored frosting, which won't cause colored residues like other cheap pastry bag. You just need to turn the inside out, cleaning it with warm soapy water. The non-slip exterior that has a slight texture allows you to hold it more comfortably, easy to use as well.
PIPING TIPS FOR EASILY SWITCHING:The converters will not be edged out during the extrusion process, and the icing bags tips can be easily switched without hollowing out the icing or replacing the piping bag. This is definitely helpful for different patterns of cake decoration. The cake decorating supplies includes:2 pastry bags and 6 stainless steel icing tips,2 standard converters,2 silicone rings, 3 cake scrapers.
BAKING LIKE A PRO:The icing piping bag is perfect for making cupcakes, cakes, bread and biscuits and other different desserts. It really helps for daily baking, professional baking, and suitable for party gatherings. Imagine that others praise you for the inviting appearance of your cakes and desserts. Plateau ELK aims to bring happiness and motivation to all beginners and even experienced bakers.