1. Global Shipping & Processing
We ship worldwide through a curated network of fulfillment partners to ensure reliability, safety, and efficiency.
1.1 Processing Times
Processing begins once your payment is verified.
Standard Orders
• 3–7 business days
Special Orders (custom pieces, made-to-order, bulk, pre-orders)
• Typically 1–3 weeks
• May require up to 6 weeks depending on vendor capacity, materials, or seasonal workload
If you require Express Shipping, please contact us within 60 minutes of placing your order.
After this window, all orders proceed using our standard queue and Economy method.
1.2 Holiday & Peak-Season Processing
From November onward, order volumes increase significantly.
To ensure your items arrive in time for your event, celebration, or holiday, we recommend placing your order at least 3 weeks before the required date.
Please note that weekends and holidays are not considered business days, and processing times may extend during peak periods.
If you have a specific date in mind, feel free to contact us — we’re always happy to help.
2. Delivery Estimates
Delivery speeds depend on the shipping method selected at checkout and your location.
Economy Shipping
• Cost-efficient
• Standard global transit time
Express Shipping
• Priority handling
• Faster international delivery
• Available upon request within the 60-minute modification window
If your parcel does not arrive within the expected timeframe, contact our support team for assistance.
3. Regions with Known Delays
Certain destinations may require additional time due to customs, import regulations, or regional logistics constraints.
Expected longer timelines:
Israel, Russia, Brazil, Poland, Korea, Ukraine, Hawaii, Puerto Rico, and remote or rural areas.
3.1 Country-Specific Requirements
To avoid delays, ensure the following:
• Schengen Area & Russia — Full legal name
• Brazil — CPF number required
• Korea — Full name and address in Korean
• South America (Argentina, Peru, Colombia) — Tax ID recommended
• Germany (FedEx/TNT) — EORI number
• Ukraine & Belarus — 30+ day minimum delivery timeline
Destination-based requirements may change without notice due to customs regulations or political conditions.
4. Customs, Import Taxes & Duties
We aim to reduce customs fees by fulfilling from the nearest available warehouse.
Most small or lightweight shipments qualify for low or no duty.
However:
• Bulk, wholesale, oversized, or high-value orders may incur import taxes
• VAT, customs fees, and duties are the responsibility of the recipient
• Local authorities may require identification or tax documentation
We cannot predict or control customs decisions.
5. Tracking Information
Your tracking may show several statuses:
• Pending — Payment verification in progress
• Info Received — Order packed; awaiting carrier pickup
• In Transit — On the way
• Out for Delivery / Delivered
• Failed Attempt — Delivery attempted
• Exception / Returned / Expired — Issue detected by carrier
If you experience a delay, please contact your local carrier first.
Our support team can assist afterward if more information is required.
6. Packaging & Delivery Assurance
All orders are hand-packed with care.
If you require custom packaging, gift wrapping, or reinforced packaging, contact us in advance; additional fees may apply.
Please inspect your package immediately upon delivery and report any issues within 24 hours.
7. Delays Beyond Our Control
Unexpected disruptions may occur due to:
• Severe weather
• Natural disasters
• Global health crises
• Political unrest
• Airspace restrictions or conflict zones
• Peak-season congestion
• Supply-chain shortages
While these are outside our control, we assist wherever possible.
8. Unreceived or Held Packages
If your parcel is held at a post office, customs, or logistics center:
• Contact the carrier directly with your tracking number
• Arrange pickup or schedule redelivery
• Ensure customs documents or fees (if required) are completed promptly
We can provide supporting information upon request.
8.1 Late Delivery Courtesy
For delays beyond standard expectations:
• Standard shipping → $5 credit
• Express shipping → $10 credit
• Occasional bonus complimentary gift
(Discretionary; issued case-by-case.)
9. Returns & RMAs
If your item arrives damaged, defective, or incorrect:
• Request an RMA within 24 hours
• Provide photos and your order number
• Once returned and inspected, we will arrange a replacement or refund
Special conditions apply to special orders, customized items, and limited-run pieces.
10. Order Cancellations
Orders may be cancelled before processing begins.
Once processing starts, modifications or cancellations are rarely possible.
When an order is cancelled, you will receive a confirmation email.
Cancelled orders cannot be reinstated; a new order must be placed.
11. Why an Order May Be Cancelled
11.1 Item Unavailable
An item may no longer be available due to:
• Stock discrepancy
• Quality-control failure
• Supplier or manufacturer issues
We attempt to source from alternate locations before cancelling.
11.2 Payment Not Approved
Your payment may not be approved due to:
• Insufficient funds
• Bank/issuer decline
• 3D Secure or OTP not completed
• Verification pop-up blocked
• VPN, proxy, or IP mismatch
• High-risk behavior flagged by fraud detection
• Gateway timeout or authorization failure
These issues must be corrected before reattempting the order.
11.3 Address Verification Errors
Orders may be cancelled if the provided address is:
• Incomplete
• Incorrect
• Missing unit/house number
• Invalid ZIP/postal code
• Undeliverable by courier
• Listed as high-risk or restricted
11.4 Product Cannot Ship to Destination
Some items cannot be shipped to certain countries or regions due to:
• Courier limitations
• Oversized dimensions
• Hazardous-material classification
• Fragile-item restrictions
• Import regulations
• Local customs bans
• Sanctions
• Political conflict, war zones, or closed routes
• Strikes or airspace restrictions
If an item cannot legally or safely be delivered, the order is cancelled before shipment.
11.5 Special Orders
Special orders may be cancelled only when:
• Vendor cannot produce
• Material shortages occur
• Quota or allocation is full
• Item fails inspection
• Destination is not serviceable
Once production begins, special orders are final sale.
12. Payment Holds (Authorization-Only)
If your order is cancelled before shipping:
• Your payment is not captured
• Any pre-authorization hold is automatically released
• Banks may take several business days to update your balance
These holds are controlled by your financial institution.
13. Reordering After Cancellation
Before placing a new order:
• Confirm your payment method is approved
• Enable pop-ups for authentication
• Disable VPN or proxy
• Ensure your billing and shipping addresses are complete
• Complete 3D Secure if prompted
• Use the same device and IP when possible
An order confirmation email will be sent once payment is successfully processed.
