Returns & Exchanges Framework

At Très Elite, we want you to feel delighted with every hard-to-find curation you discover. Because our unique, problem-solving items navigate complex international logistics nodes, our return frameworks are tightly managed to safeguard item integrity and maintain absolute operational transparency. Please review our mandatory parameters below before finalizing your inquiry.

1. Return Eligibility & Horizons

Our standard return window is active strictly for 14 calendar days from the documented date of carrier delivery delivery scan. To qualify for processing, items must remain completely unused, unworn, in their original unmodified condition, and enclosed inside all original factory packaging with tags fully intact.

• Fulfillment Faults & Transposed Cargo: If your item is delivered damaged, defective, or structurally incorrect, it must be reported to our support queue within 24 hours of delivery. You must supply a continuous, unedited unboxing video showcasing the intact shipping label, package seals, and immediate display of the defect. Failure to provide this video within the 24-hour window defaults to an absolute claim forfeiture. Approved claims qualify for a direct replacement or complete refund.
• Discretionary Returns: Return requests initiated for reasons outside fulfillment error (e.g., preference shifts or unopened overstock items) are subject to a mandatory 10% to 25% restocking fee to compensate for international processing, reverse customs clearing, and localized product re-calibration.
• Return Authorization Mandate: Returns cannot be shipped autonomously. You must log a formal request to receive an official Return Authorization Number (RAN). Once authorized, the package must clear our reverse sorting hub within 14 calendar days of issuance. Packages sent without a verified RAN will be rejected at the terminal or liquidated with no refund eligibility.

2. Inventory Authorization Matrices

3. Step-by-Step Return Process

1. Initiate Contact: Submit an inquiry through our support desk within 14 days of delivery (or within 24 hours for shipping anomalies, attaching your unboxing video asset).
2. Acquire Return Authorization: Upon risk review clearance, receive your unique Return Authorization Number (RAN) along with direct reverse routing instructions.
3. Secure Secure Packing: Meticulously bundle your item with all structural materials, user manuals, and accessory components inside its original protective box.
4. Tracked Dispatch: Ship the cargo strictly via a trackable courier line. Return freight fees remain the exclusive financial responsibility of the consumer unless the return stems directly from an approved defect claim.
5. Inspection & Settlement: Once our outbound sorting floor receives, audits, and verifies item purity, your refund, store credit, or replacement layout will be settled within 3–7 business days. Refunds clear directly to the original transactional ledger token.

4. Cross-Border & International Freight Returns

Due to regional border tax structures and international re-importation restrictions, international shipments entering reverse corridors generate significant import duties and handling assessments. Customers processing cross-border returns maintain absolute accountability for all inbound broker rates and handling invoices applied by customs stations. Please contact our support team to verify the operational impacts tied to your exact destination corridor.

5. Support Operations Queue

Our risk mitigation desk is here to guide you transparently through every stage of your order journey. If you experience an asset tracking anomaly, product mismatch, or require return instruction parameters, please reach out to our team immediately.

• Direct Concierge Queue: Accessible via our automated store contact layout or live storefront assistant matrix.
• Operational Parameters: Monday through Friday | 10:00 AM – 4:00 PM PST. inquiries registered after 3:00 PM on Thursday will automatically filter into the following business week's sorting queue.

By completing checkout and initializing payment on our storefront, you verify that you have read, understood, and unconditionally agreed to be legally bound by the operational constraints detailed inside this Returns & Exchanges Protocol.