It happens that the package is stuck in transit longer than we had expected. If package was sent during COVID-19 outbreak many carriers and postal services around the world are overloaded with increased volume of packages. Online shopping saw significant uptick in number of people doing shopping online as well as increased frequency of purchases.
So, what does the status “parcel stuck in transit” means? It can be literal status or package just has not moved in a long while. Many times, when this happens, you won’t see a new update in the tracking system.
What "in transit" means? When your shipment is in transit, it means the courier company picked the parcel up and your shipment is on its way to the delivery address. The package stays in transit until the driver/postman delivers it.
When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company’s depots for further checks or stuck in customs.
Why is my shipment still in transit when it was supposed to be already delivered?
It's never a bad idea to get on the phone and inquire about USPS package! Call your local post office supervisor and ask them to email the sorting facility where your package is stuck and mention the city name and then this phrase " NDC Package Inquiry" (remember, be super nice and friendly and it may spur them on to help you to the furthest extent they can!). They might hem and haw at your request, but remind them that you've heard it's protocol.
NDC stands for Network Distribution Center. Large regional facilities that all “packages” (they do do some lettermail work as well) go through at least one, on most cases two. Mail you drop off at your PO goes to the NDC where it gets routed with other packages to the NDC serving the Destination Zipcode and from there it goes to your destination Zipcode Post Office. A Network Distribution Center (NDC) is a highly mechanized mail processing plant of the United States Postal Service that distributes standard mail and package services in piece and bulk form.
What's also worked for people in the past when they had a stuck package is to submit a USPS customer service form for a shipment problem. It just could be that within a day, your package would be located and sent on to its destination.
When the USPS’s tracking system marks a piece of mail as “In Transit to Next Facility,” it’s actually just a placeholder message meaning, “We don’t have a more specific scan today, but rest assured, it’s en-route.” It shows up once a day when there has been no other scanning activity within the last 24 hours.
It most commonly shows up on packages sent via Retail Ground (or Parcel Select, which is the equivalent ground service for commercial shippers), since trucks and trains can take several days to cross the country and move parcels from one hub (Processing and Distribution Center [P&DC] or Network Distribution Center [NDC]) to the next, so there can often be a couple days between scans.
It can also happen with some Priority Mail shipments, since the USPS contracts with FedEx to fly Priority Mail between P&DC hubs, which can sometimes take 36 hours or so, and FedEx doesn’t scan individual USPS packages in the course of carrying USPS bags and containers around the country.
I suspect the USPS added logic to their system to automatically insert an “In Transit to Next Facility” record to assure customers that their items haven’t been lost or delayed and help to prevent frantic phone calls or emails to the USPS’s customer service line when a new tracking result hasn’t shown up for a day or two.
Of course, it can also happen with some mailpieces that get missorted or lost.
A package could have become stuck in transit because it was stopped at a border crossing, in a vehicle accident, because a blizzard has stopped traffic, or any number of other things which would slow down the movement of the courier vehicle.
Usually, the tracking system indicates if the package is stuck in transit. If the parcel has not moved for some time now, then most likely some of the above mention reasons have occurred.
It is important to note that the tracking statuses can sometimes take up to 24-48 hours to be updated, so do not panic yet if your parcel has not changed its status yet.
There are some ways that you can get more information about what has actually caused your shipment to stop moving. Sometimes a courier company will have a way to access a more detailed report online, where you will be able to access any additional information if it exists. On the other hand, you may need to call the company directly.
It is important to keep in mind that the estimated delivery time is exactly that, an estimation. It is an average calculated based on the time it usually takes to a given courier company to bring a package to its destination.
The estimated delivery time depends on the distance and the type of service you have booked.
Your package is still within the courier network and, unless otherwise noted, should be delivered. Shipment movement information is captured each time a tracking label is scanned in the USPS, FedEx, UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories.
It can be a little unusual to not see further scans on your parcelthough it should still be in transit and will catch up with scans soon. Once an item is posted, it's on the move, just might've missed the initial processing track events.
Packages in the FedEx system receive scans at various points between pickup and delivery. It is not unusual for a package to go for more than 24 hours without a scan while in transit – your package may be traveling as intended.
If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact Customer Service at 0120-003200.
Understand also that Fedex.com tracking is not completely accurate with its updates. Just so everyone is clear, packages are NOT “out for delivery” on our trucks for several days. I know this has further exasperated the delays. The delays are with the volumes and trailers getting backed up and not getting worked as they usually do. If you are shipping or expecting “large” packages these items are considered “incompatibles” and go thru a manual sort and placed on “incompatible trucks”. These type items are experiencing even greater delays.
It's easy to get anxious if your UPS tracking status says "In Transit: Please check back later for scheduled delivery" or "Your package has been delayed due to events beyond our control" with no further updates.
Don't worry yet, patience is the key. Due to COVID-19 outbreak, UPS experiencing rush of packages and there can be delays. All the shipping companies are slammed because of all the volume. There are trailers sitting at facilities full of packages because they can’t be processed. Give it a day or two and see if it clears up.
In March 2020, UPS suspended the service guarantee for all shipments from any origin to any destination as part of the company’s response to the virus.
Cited from UPS.com "Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (also referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020."
It can be frustrating to wait, but your package will be delivered.
Most likely your parcel is undergoing customs clearance procedures and will soon be released from customs. In unlikely cases your parcel can get stuck because sender didn't put correct address on the parcel and it's being returned to the sender.
Also due to pandemic, there's a lot less international flights at the moment due to less people travelling around the world. This is definitely causing some international mail to take longer than usual.
Parcels that aren't able to be delivered or returned back to their sender can end up in our Returned Mail Centre (RMRC or lost and found) where they are opened and catalogued so Australia Post support staff can assist customers in locating their items.
RMRC staff will always try and get the parcel sent on to where it needs to go to first but if there's nowhere for the post to send it to, they'll upload as much information (description of contents, how it was packaged, names, etc) as they can into our database to make it easy for the post to search.
The Post can not give step by step tracking of international parcels while they abroad just like FedEx and DHL. The reason they can't provide the same detail of tracking as FedEx or DHL is because they are a bulk mail service, not a courier service. They have very different networks and your parcel travels in a completely different manner when you post it as opposed to courier it.
Courier companies like FedEx and DHL have their own transport and planes that they use to transport their products. International mail on the other hand travels on commercial airlines. Mail bags do not necessarily travel direct routes and are subject to timetables and changes made by airlines as they will always prioritise their passengers over mail bags.
Try to understand that when you use the post to send mail like a parcel, it will never get to its destination on a certain date. Whilst the postal staff indicated a date/timeframe when the package will arrive, it's not set in stone. Try not to take it in a definitively way because it's an approximation, a guideline. In practical terms, the only way you will know for certain how long it takes to send something, is by you sending something and remembering how long it does take so you have a future reference.
The tracking is sufficient enough for sending the post, it's not stuck here, the system is telling you its last location. It doesn't mean it's not transiting to its next location. Only until when the package does reach its destination will the tracking be updated.
Coronavirus updates: https://www.treselite.com/pages/coronavirus-updates
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Shipping options for trade, wholesale and bulk orders
Shipping Locations: Our main shipping warehouse is located in Vancouver, British Columbia. Sometimes, we ship directly from our vendor to you from all over the world, whichever more convenience. We reserve ourselves the right to determine the shipping location
International Shipping: We currently ship to over 150 countries worldwide. Très Elite has international warehouses based in Asia, America, Europe, and the Middle East. Our team ensures that your order is processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible, and you may receive different packages for the same order.
Prices, Styles, and Items: Prices, styles, and items may vary by country. Please choose your shipping destination on the product page if required.
Shipping Address: You can only ship items to one address and cannot choose different addresses per order. However, your shipping address can be different from your billing address for gift orders. Please leave us a specific note at checkout if needed.
Shipping Time for Specific Countries: If the shipment is sent by Russia, Turkey, Singapore, CP Air Mail for less than 2kg goods, it will generally take 25-45 working days (some countries can be much longer) to arrive, depending on your location.
Express Shipping: Express shipping is available upon request. Please contact us for a quote before making your purchase.
Overnight Shipping: All overnight orders must be placed by 1 pm PST to be processed the same day. Otherwise, they will be processed the next business day.
Shipping Cost: Shipping costs are calculated based on the weight, size, and distance of the item. To keep costs low, Très Elite passes on any shipping discounts received from shipping companies directly to customers. Shipping fees are automatically added to eligible orders, before taxes, at a flat rate, no matter where the order is being delivered within Canada, USA, and EU.
Shipping to Canada
Package Delivery and Pickup
If your order is shipped, and the tracking information shows that it was delivered, but you haven't received it yet, please contact your local post office. If you run into any problems, please contact us and we'll assist you as soon as possible.
You don't need to sign for packages from us unless otherwise specified. The package will be left at your doorstep at the driver's discretion. If the package is not left at your doorstep, there will be a note left at your door letting you know that they tried to deliver it. Depending on the item and delivery service used, the note may give you a location where you can pick up your package.
If your order needs to be reshipped due to non-delivery or non-pickup, you may incur additional shipping charges.
Customs Duties and Import Taxes: We ship globally under DDU (Delivery Duty Unpaid) and are not responsible for any customs duties or import taxes. The invoice will show prices exclusive of duties.
Many of our products are from oversea suppliers. When buying products from overseas, it is essential to be aware of the potential differences in warranty, manuals, safety warnings, and standards, among other things. Here are some important points to keep in mind:
Manuals, Instructions, and Safety Warnings:
Design and Labeling:
Conditions of Use:
Shipping and Delivery:
Number of Shipments
Please note that combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders, but you will not be charged more than the total amounts quoted at checkout for all orders.
When Your Order Is Ready for Pickup or Has Been Shipped
Incorrect product or damage upon delivery
Expedited Shipping Issues
Free Upgrade for Expedited Shipping Issues
Regular Shipping Issues
Special Orders and Occasional Orders
If you have any questions or concerns about shipment, please contact our helpful customer service team between the hours of 10:00 am and 2:00 pm Pacific time, Monday through Friday. We will try our best to quickly address the issue if you contact us and provide your order number. If you can't reach us, we'll get in touch with you in 3 business days.
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UKRAINE & CORONA VIRUS UPDATES
For Shipping Delays, Ukraine and Coronavirus Updates, please click here
International Shipping Information
Très Elite offers international shipping to over 150+ countries worldwide. Please note that some exclusive merchandise may only be shipped to selected countries. To check whether a product can be shipped to your location, please refer to the specific product description.
Prices, styles, and items may vary by country, and you can choose your shipping destination on the product page if it is available. If not, please contact us for more information.
Delivery Duty Unpaid (DDU) Basis
All international orders are shipped on a DDU basis. This means that you will be responsible for any import duties charged on your order upon delivery. The invoice will show prices exclusive of duties. Once you receive your parcel, you will be liable for all import duties, customs, and local taxes levied by your shipping destination. Très Elite is not responsible for any delays or fees charged by customs.
Risk of Loss and Title
Once Très Elite has delivered the merchandise to the carrier, the purchaser assumes the risk of loss and title for the merchandise. Très Elite will not be responsible for the loss or damage of any item(s). If you encounter any issues with your delivery, please contact your local post office.
International orders may be subject to delays due to customs clearance procedures in the destination country by the shipping carrier upon receipt. Please note that all refused shipments due to customs will be charged double the shipping fee to cover transportation cost both ways, plus stocking and associate fees, if any. This amount will not be refunded to your credit card but online credit only.
Très Elite works with hundreds of global designers and suppliers, and we may ship regular orders directly from our supplier's warehouse and fulfilment center locations around the world to your doorstep on delivery duty unpaid basis. However, if you wish to have a full list of merchandise available in local fulfilment centers to have it shipped within your country to avoid customs duty, please contact us.
Gift and Commercial Value
Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value.”
Final Sale Policy
All international orders fulfilled outside of Canada, USA, EU are considered final sale once shipped and are therefore ineligible for any refunds or exchanges. Please refer to our shipping and handling, as well as return and exchanges policies for more details or contact us if you cannot find the answers you are looking for. Notify us if you have any sizing, fit, or color questions prior to placing your order or within 60 minutes after placing the order for any possible requests to avoid any inconveniences, as your order will be processed immediately, and no further modifications will be granted.
This rule does not apply for Trade and Bulk orders, Made to Order, Pre-order, or any other special merchandise orders because you cannot return or refuse special orders as they are not returnable and therefore not refundable.
Shipping Rates and Free Shipping
We offer free standard shipping on orders over $125 to Canada, USA, and EU. The minimum order value must be a minimum of $125 USD (Canada, USA, and EU) before taxes, shipping, and handling. Free standard shipping to the rest of the world may also be available on orders minimum between $149 - $250 depending on the country (calculated at checkout).
Express shipping is available upon request. Please contact us before placing an express order so that we can check if it is possible to do so, as the cost will vary depending on sizes and weights. Also, please note that there are many products that we are unable to ship immediately because they are made to order or pre-order items.
✅Très Elite ships to 150+ countries. Some exclusive merchandise may have shipping restrictions
✅Prices, Styles, and Items: Prices, styles, and items may vary by country. Shipping destination can be chosen on the product page, or contact Très Elite for more information
❌Delivery Duty Unpaid (DDU) Basis: Import duties are the responsibility of the purchaserInvoice will show prices exclusive of duties
❌Risk of Loss: Once merchandise is delivered to the carrier, the purchaser assumes the risk of loss and titleTrès Elite is not responsible for any loss or damage
❌Customs Delays: International orders may be subject to delays due to customs clearance procedures. All refused shipments due to customs will be charged double the shipping fee
✅Direct Fulfilment: Regular orders may be shipped directly from supplier's warehouse and fulfilment center locations. Contact Très Elite for a full list of merchandise available in local fulfilment centers
❌Gift and Commercial ValueMerchandise cannot be marked as "gift" or "no commercial value"
❌Final Sale Policy: All international orders outside of Canada, USA, EU are considered final sale. Refer to shipping and handling, return and exchange policies or contact Très Elite for more details
❌Special Orders, Trade, and Bulk orders, Made to Order, Pre-order, or any other special merchandise orders are not returnable, therefore, nonrefundable
✅Shipping Rates and Free Shipping: Free standard shipping on orders over $125 to Canada, USA, and EUMinimum order value of $125 USD (Canada, USA, and EU) before taxes, shipping, and handling
✅Express Shipping: Express shipping available upon request
Countries We Ship To. Click here
Countries we may not ship to. Click here
No customs duties on US orders less than US$800.00.
Duty on goods delivered to Canada
Duty-free on major items delivery within Canadian boundaries. (Under the new United States–Mexico–Canada Agreement (USMCA), the import tax exemption threshold will change from CAD 20.00 to CAD 40.00 and the import duty exemption threshold will change to CAD 150.00 for shipments arriving in Canada on or after July 1st, 2020).
Duty on goods delivered to Australia
*Customs duty is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.
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As of 08.11.2022, several delivery services have resumed limited shipping in select locations of Ukraine. It is important to note that due to the elevated risk associated with operating in the region, additional charges may apply.
Since March 2020, the world has been facing an unprecedented challenge caused by the coronavirus pandemic. As a result, many businesses, including Très Elite, have been impacted by the disruptions to the global supply chain and logistics network. We want to inform our customers that we are still operational and processing orders, but there may be delays or cancellations for certain types of products, especially those that are made to order or pre-ordered.
The following information provides details on how we are responding to the current situation and what you can expect when you place an order with us:
If you are interested in purchasing any of our made to order items, such as jewelry, apparel, mugs, tumblers, canvas, cushions, pillows, fleece blankets, or other home goods, please be aware that the fulfillment times may be longer than usual due to the coronavirus outbreak.
We continue to ship orders to customers worldwide, but please note that there may be delays for certain destinations, especially those that have suspended their postal services or implemented special measures to combat the spread of COVID-19. Therefore, we advise our customers to check the latest updates on the shipping status of their country before placing an order.
CarrierCountries RestrictedDPDCuba, Iran, Islamic Republic Of, Russia, Syria, UkraineFedExCuba, Iran, Islamic Republic Of, Russia, Syria, UkraineUSPS (US Domestic)Cuba, Iran, Islamic Republic Of, Russia, SyriaCanada PostColombia, Cuba, Iran, Islamic Republic Of, New Zealand, Peru, Russia, Syria, UkraineRoyal MailChina, Cuba, Faroe Islands, Iran, Islamic Republic Of, Jamaica, Libyan Arab Jamahiriya, Malaysia, Reunion, Russia, Saudi Arabia, Syria, Tunisia, Ukraine, Venezuela, YemenUSPS (International)Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Iran, Islamic Republic Of, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Reunion, Russia, Saint Pierre And Miquelon, Samoa, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, YemenDHLBrazil, Cuba, Guadeloupe, India, Iran, Islamic Republic Of, Isle Of Man, Martinique, Peru, Reunion, Russia, Syria, UkraineDeutsche PostBrazil, Cayman Islands, Chile, Colombia, Cuba, Dominica, French Guiana, French Polynesia, Guadeloupe, Iran, Islamic Republic Of, Kuwait, Liberia, Martinique, Mauritius, Morocco, New Caledonia, Nicaragua, Philippines, Reunion, Russia, Senegal, Singapore, South Korea, Sri Lanka, Swaziland, Syria, Trinidad and Tobago, Ukraine, YemenUPS (Europe)Bolivia, Botswana, Cayman Islands, Chad, Cuba, Ecuador, Fiji, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Mongolia, New Caledonia, Panama, Peru, Russia, Saudi Arabia, Sri Lanka, Syria, Ukraine, ZimbabweUPS Mail InnovationsBolivia, Botswana, Brunei, Cayman Islands, Chad, Colombia, Cuba, Ecuador, Egypt, Faroe Islands, Fiji, French Polynesia, Guam, Honduras, India, Iran, Islamic Republic Of, Libyan Arab Jamahiriya, Madagascar, Maldives, Martinique, Mongolia, New Caledonia, Pakistan, Panama, Peru, Philippines, Russia, Samoa, Sri Lanka, Syria, Ukraine, United Arab Emirates, ZimbabweSpring GDSBermuda, Bhutan, Brunei, Cuba, Ecuador, Iran, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Montserrat, Russia, Sudan, Syria, Tajikistan, Ukraine, YemenEMSBarbados, Belarus, Brunei, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Lithuania, Maldives, Martinique, Mongolia, Russia, South Africa, Sri Lanka, Syria, Ukraine, Venezuela, ZambiaRR DonnelleyAustralia, Cuba, Iran, Islamic Republic Of, Russia, Switzerland, SyriaChit ChatsAustralia, Cuba, Iran, Islamic Republic Of, New Zealand, Russia, Syria, Ukraine4PXAlgeria, Antarctica, Barbados, Cuba, Czech Republic, Estonia, Ghana, Iceland, Iran, Islamic Republic Of, Kuwait, Latvia, Lithuania, Martinique, Russia, South Africa, Syria, Ukraine, ZambiaAsendiaAlgeria, Aland Islands, Brunei, Cuba, Eritrea, French Guiana, Guadeloupe, Guernsey, Iran, Islamic Republic Of, Isle Of Man, Lao People's Democratic Republic, Martinique, Mongolia, Myanmar, Palau, Reunion, Russia, Saint Pierre And Miquelon, Sudan, Syria, Tajikistan, Timor Leste, Turkmenistan, Ukraine, YemenDHL ExpressAfghanistan, Azerbaijan, Bangladesh, Cuba, India, Iran, Islamic Republic Of, Iraq, Isle Of Man, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Myanmar, Nigeria, Pakistan, Qatar, Russia, Serbia, Syria, Taiwan, Ukraine, Uzbekistan, Vietnam, YemenAustralia PostAfghanistan, American Samoa, Anguilla, Bangladesh, Belarus, Bhutan, Cambodia, Cayman Islands, Cuba, Côte d'Ivoire, Gambia, Guinea Bissau, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Kiribati, Kosovo, Kuwait, Lao People's Democratic Republic, Libyan Arab Jamahiriya, Malaysia, Maldives, Marshall Islands, Moldova, Republic of, Mongolia, Myanmar, Namibia, Nepal, Nicaragua, Niue, Palau, Palestinian Territory, Occupied, Pitcairn, Puerto Rico, Russia, Saint Pierre And Miquelon, Samoa, Senegal, Somalia, South Korea, St. Vincent, Swaziland, Syria, Taiwan, Tanzania, United Republic Of, Timor Leste, Tokelau, Tunisia, Tuvalu, Ukraine, Uruguay, Virgin Islands, British, Wallis And Futuna, Yemen
We want to make sure that you are completely satisfied with your purchase, and for that reason, we offer a refund, exchange, or store credit for eligible items. To ensure a smooth process, please contact us prior to returning any defective or damaged items, and make sure to send them back within 14 days of receiving them in their original condition.
Please note that we require a tracking number for all returns, and failure to provide one will result in the return being nullified. It is the buyer's responsibility to cover the shipping fees for returning the item to us, and if the item is damaged or lost during transit, the buyer will be held responsible. We recommend filing a claim with the logistics company to recover any costs associated with damage or loss. Please be aware that any returns sent back to the vendor without prior authorization from us will not be refunded or exchanged. We appreciate your cooperation and look forward to assisting you with your return.
Très Elite places high importance on customer satisfaction and aims to offer a seamless and convenient return process. However, there are certain products that are non-returnable, non-exchangeable, and non-refundable due to various reasons, including hygiene concerns, customization, bulk orders, and other factors. We bring this to your attention to enable you to make informed purchasing decisions and avoid any inconvinience or potential disappointment.
We highly recommend following our return policy to ensure a satisfactory shopping experience. Please note that we cannot guarantee your satisfaction if our return policy is not adhered to.
Sales and Promotional Items
CDs, DVDs, or Software
At our company, we strive to ensure that every order is fulfilled to the best of our ability. However, we understand that certain orders may require time-sensitive delivery or customization. Therefore, we have a policy in place for orders with faulty claims to protect our customers and our business.
We do not provide a delivery service with a fixed schedule. Our shipping alternatives are limited to express delivery owing to our limited control over the delivery process, especially for large bulk purchases, orders originating from outside the country, and orders placed in close proximity to major occasions or events. Please note that any return requests related to this matter will not be accepted.
Please ensure that all customization information and instructions are clear and accurate before submitting your order. If you fail to provide us with the correct information or notify us of any modifications within 60 minutes of placing the order, the item will be shipped as is and will not be eligible for return or exchange.
Our Non-Returnable Items Policyis designed to ensure that our customers receive only high-quality service. We understand that some items cannot be returned for various reasons, and we appreciate your understanding in this matter. Please review this policy before making any purchases to avoid any misunderstandings.If you have any questions or concerns, please feel free to contact our customer support team, and we will be happy to assist you.
If you have any questions or concerns, please contact us beforehand. We appreciate your understanding in this matter and will do our best to accommodate your needs while maintaining our high standards of service.
To receive a refund, eligible items must be returned within 7 calendar days of delivery, in their original condition, with the tags, receipt, and packaging. Refunds will be issued to the original payment method.
We kindly ask that you read and adhere to our return policy to ensure that your returns are accepted. Please do not hesitate to contact our customer service team if you have any questions or concerns.
*Please note that the terms and conditions of this policy, which apply to all of the aforementioned groups, are subject to change at any time. We encourage you to review this policy regularly to ensure that you are aware of any updates or modifications.
If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. We strive to provide our customers with the best possible shopping experience and appreciate your understanding in this matter.
To ensure a smooth return and exchange process, we have a set of guidelines that must be followed. Please take note of the following:
Please note that Très Elite reserves the right to modify its return and exchange policy at any time.
Thank you for choosing Très Elite for your shopping needs. We appreciate your business.