We strive to ensure that your order is prepared and shipped promptly within 1-2 days, with the exception of customized products which may take anywhere from 3-15 days to create and ship, depending on the level of personalization involved. Our worldwide shipping service operates from the nearest fulfillment center, and while we cover most customs and import taxes, in rare cases, the buyer may be responsible for small additional fees. For those who require express shipping, we offer this option at an additional cost, which typically delivers within 2-5 days. If you need to upgrade, kindly let us know.
To monitor the status of your order, please refer to the link provided in the shipping confirmation email you received from us. Alternatively, click here and input your order or tracking numbers to track your package's progress. Kindly note that tracking information may be delayed for 3-7 days from the shipping day, which is beyond our control. If you have any concerns about your shipment, please do not hesitate to contact us, and we will check the status within our internal tracking system for you. Please note that we cannot be held accountable for any delays due to natural disasters, pandemics, peak times, or customs, and we apologize in advance for any inconvenience caused.
Lastly, we classify this item under our special order category, which includes customized, made-to-order, back-ordered, personalized, pre-ordered, clearance, and sale items. As such, all special orders are considered final sales. Please bear in mind that due to lighting and hand measurements, digital images and sizing may differ slightly from the product representation. However, we guarantee that we will do our best to provide you with the most accurate information possible.