Charge fully before first use. Power on and select your heat setting — start low if you have fine or sensitive lashes. Wait for the ready indicator (under 30 seconds). Position the heated tip at the root of your lashes and hold for 10 seconds. Work outward toward the tips for a natural, graduated curl. Repeat on the other eye. Your curl is set — no mascara required, though it layers beautifully if you want more drama.

For travel: The compact form factor fits easily in a makeup bag. Charge via any USB-C power bank. Note: due to the built-in battery, this product must be shipped via express service only and may be subject to airline carry-on restrictions — check with your carrier before flying.

• Wipe the silicone pad with a dry or slightly damp cloth after each use — do not submerge in water.
• Store with the cap on (if included) to protect the heating element.
• Do not use while charging.
• Keep away from water and high-humidity environments when not in use.
• If the silicone pad shows wear, discontinue use and contact us for a replacement inquiry.

Is this safe for sensitive eyes?
The silicone pad distributes heat evenly and avoids direct metal contact with lashes. Start on the lowest heat setting and work up. If you have very sensitive eyes or skin conditions, consult a professional before use.

Will it work on short or straight lashes?
Yes — the 3 heat settings allow you to adjust for different lash types. Fine or straight lashes typically respond well to the mid setting with a 10–15 second hold.

Can I find this cheaper elsewhere?
Possibly. Generic heated lash curlers exist at lower price points. The ViveLab is a branded tool with a specific heat calibration and silicone pad design — if that matters to you, it's worth the difference. If you just want to try the concept, a cheaper option might suit you fine.

Why express shipping only?
The built-in rechargeable battery classifies this product as a lithium battery device under international shipping regulations. Express couriers are equipped to handle this safely — standard postal services are not.

Does it work without mascara?
Yes. Many users prefer it as a standalone step — the curl holds without any product. It also works well as a base before mascara for extra lift and definition.

How long does the battery last per charge?
Battery life varies by heat setting and usage duration. Based on typical use (2–3 sessions per day at mid-heat), expect multiple days between charges. Charge via any USB-C cable.

Enjoy worldwide shipping with same-day dispatch on eligible items and 3–7 business days for most regular orders. Delivery time depends on the shipping method you choose, and the estimated arrival date is shown on each product page.

Note: This product contains a built-in lithium battery and can only be shipped via express service. If you selected standard shipping at checkout, you may receive a refund or we may upgrade your shipping where possible.

For most regions, we prepay Value-Added Tax (VAT) and customs duties to ensure a smooth, hassle-free delivery. In rare cases where a local customs office applies additional fees, these are outside our control and must be paid by the customer to release the package.

For returns and exchanges, full details are available in our policy pages at the footer of our website — including International Shipping, Shipping & Handling, and Returns & Exchanges. Can't find what you're looking for? Chat with us and we'll help you out.

Planning a bulk order? Contact us for bulk pricing and subscription discounts.