Where is my package?

Delayed Parcels: Detailed Reasons and Solutions

If your parcel is experiencing delays, multiple factors may be contributing. Below is a clear summary of the most common reasons—along with practical steps you can take.

1. Global Disruptions & Pandemic-Related Delays

High parcel volumes, reduced transportation capacity, and staffing shortages worldwide have caused extended transit times for many couriers.

Solution:
Shipping may take longer than usual. Please allow additional time for delivery, as these delays are outside the control of both the merchant and the carrier.

2. Customs Clearance

International parcels must be reviewed by the destination country’s customs authority. This can include inspections, valuation checks, and verification of documentation.

Solution:

Ensure all required documents (invoice, customs forms, certificates) were correctly submitted.
If customs requests additional information or payment, respond promptly.
Track your parcel regularly for customs updates.

3. Incorrect or Incomplete Address

Errors such as missing apartment numbers, incorrect postal codes, or misspelled street names can stop or delay a shipment.

Solution:
Double-check your shipping address before completing the order.
If you find an error afterward, contact the courier immediately to update the address.

4. International Shipping Routes

Shipments from overseas transit through several checkpoints and logistic hubs. Longer distances and customs processing may extend delivery times compared to domestic shipping.

Solution:
Anticipate longer transit times for international orders.
Monitor tracking updates frequently for the most accurate information.

5. Weather, Natural Events, or Traffic Conditions

Storms, floods, wildfires, road closures, and local transportation issues can affect courier schedules.

Solution:
During severe weather or natural disruptions, expect delays. Tracking updates may slow during these periods.

6. Lost or Misrouted Packages

Although rare, parcels may be misrouted, scanned incorrectly, or misplaced during transit.

Solution:
If your parcel shows no movement for an extended period, contact the courier to initiate an investigation. Provide your tracking number and order details.

7. Oversized or Overweight Packages

Parcels exceeding courier size/weight limits often require manual handling, special routing, or additional documentation—resulting in delays.

Solution:
Ensure your order complies with courier guidelines. Oversized items may take extra time to process.

8. Prohibited or Restricted Items

If customs identifies a restricted or prohibited item, the parcel may be held, returned, or confiscated.

Solution:
Verify that the product complies with the destination country’s regulations before ordering. Restrictions vary by country.

Additional Factors Affecting Delivery Times

War or Regional Conflicts

Shipments to or through affected areas may face severe delays, rerouting, or suspension of services.

Public Holidays (Origin or Destination Country)

National holidays—especially in the USA, Canada, UK, EU, Korea, China, Japan, and Southeast Asia—can temporarily halt customs clearance and courier operations.

Business-Day Schedules

Couriers operate primarily Monday to Friday.
Weekend and holiday closures can extend transit times.

How to Get More Information About Your Shipment

1. Contact the Courier

Using your tracking number, the courier can tell you:

Whether the parcel is delayed by customs
Whether fees or documents are outstanding
The most recent scan or movement

2. Check Tracking Updates Frequently

Tracking pages provide real-time information about:

Customs status
Parcel location
Delivery estimates
Outstanding actions

3. Please Be Patient

Delays—especially international ones—are often temporary and resolve automatically.
Your parcel is still on its way unless the carrier states otherwise (e.g., returned, refused, or lost).

Important Reminder

Estimated delivery windows are approximations and can be affected by:

Customs processing times
Weather events
Global transportation disruptions
Local courier restrictions or holidays

For the most accurate and current details about your parcel, the courier company is always the best source of information.

If you still need help after contacting the courier and reviewing all tracking updates:

Please reach out to us via Live Chat or submit an inquiry through our contact form — we’re here to assist whenever possible.