We are working hard to fulfill your order.
Enter your tracking number here or log into your account at any time to view real-time updates on your shipment.

Please allow the system a short time to refresh after your order ships.
If your order shows “Processing” for more than 72 hours after shipment, you will automatically receive an update by email.

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Order Status, Tracking & Shipment Behavior

Multiple Shipments

If your order contains multiple items, you may receive them in separate parcels from different fulfillment centers.
Each parcel will have its own tracking number and confirmation email.

Processing Time

Standard orders require 3–7 business days for processing (payment verification, quality checks, packaging).

Special orders (pre-orders, made-to-order, custom, wholesale, bulk, or items shipped from overseas) may require extended processing as noted on the product page.

Business Days

Monday–Friday only
(Excluding weekends, peak periods, and national holidays in your country or our fulfillment locations.)

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Shipping Times

Economy

• 5–12 business days (after processing)
• Tracking available
• Occasional pauses in updates are normal during transit

Standard

• 7–14 business days
• Tracking available
• Suitable for most small/medium items

Express

• 3–5 business days
• Available upon request
• Must be requested before or within 60 minutes of placing your order

(Actual delivery time varies by carrier, country, customs, weather, and regional logistics.)

Remote Regions

Certain destinations may require additional transit days, including:
• Remote/territorial areas (USA, Australia, Canada, EU islands, etc.)
• South Island (New Zealand)
• Rural regions worldwide

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Global Delay Zones (Updated 2025–2026)

Deliveries to or from the regions below may experience extended processing times due to conflict, customs congestion, or courier limitations:

Middle East

Israel, Palestine, Gaza, Lebanon, Syria, Iraq, Iran, Yemen

Europe / Eurasia

Ukraine, Russia, Belarus

Asia-Pacific

India (strict KYC), Pakistan, Bangladesh, Turkey (TR-ID required), Indonesia, Philippines (Visayas & Mindanao delays), Vietnam (Tet congestion), China (holiday backlogs), Thailand

South America

Brazil, Argentina, Chile, Peru, Colombia, Ecuador

Africa

South Africa, Nigeria, Kenya, Ghana, Morocco

Oceania

Australia (remote areas), New Zealand (South Island)

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Why Tracking May Pause

It is normal for tracking updates to pause temporarily:

• Parcels moving between countries
• Parcels undergoing customs review
• Economy shipments traveling by ground or cargo consolidation
• Peak seasons, weekends, and holidays
• Weather events or natural disasters
• Local post office strikes (e.g., Canada Post, Royal Mail, La Poste, Correios, etc.)
• Road closures, damaged bridges, or local infrastructure issues

Tracking will continue once the parcel reaches the next scan point.

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Customs, Duties & DDU/DDP Information

Most orders are shipped DDU (Duties Unpaid)

Import duties, VAT/GST, and clearance fees may be charged by your local customs office.

Some regions require mandatory ID numbers:

• Brazil (CPF/CNPJ)

• Turkey (TR-ID)

• India (PAN/KYC/ID)

• Chile/Argentina/Colombia (Tax ID)

Where possible, we prepay duties/VAT (DDP)

For many lightweight or standard items, we cover most import taxes to minimize surprises.
However, local customs always have the final decision, and additional fees may still apply.

If duties are not paid

Parcels may be:
• Returned to sender
• Held in bonded storage
• Destroyed by customs

Refusing a parcel for unpaid duties results in shipping + return fees deducted from your refund (except non-returnable items).

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Weather, Strikes & Unforeseen Events

Please be aware that delivery times may be affected by:

• Postal strikes (Canada Post, Royal Mail, etc.)
• Heavy storms, typhoons, floods, hurricanes
• Earthquakes, volcanic activity
• Power grid failures
• Road/bridge closures
• Airport congestion
• National emergencies
• War/conflict zones
• Seasonal high-volume periods

These are outside our control, but we will always assist you with updated tracking and support.

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Customer Support Hours

Monday–Friday: 10 a.m. – 2 p.m. (PST)
Extended support Mondays & Fridays until 3 p.m.

• Response Time: 24–72 hours depending on volume
• Multiple emails may be flagged as spam — please send one message only per issue.

Contact us via:
• Live Chat (bottom right corner)
• Contact Form
• Email

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If Your Order Is Past the Estimated Delivery Window

Before contacting us, please:

1. Check your tracking details

2. Confirm customs status

3. Allow 1–3 extra days during peak seasons or delay zones

If still delayed, contact us — we will assist you promptly.

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Thank You for Shopping at Très Elite

We work with over 150+ global fulfillment centers and maintain a 99% successful delivery rate worldwide.
Your patience and trust mean everything to us.

If you need help, we’re here.