Delivery Services to Israel, Ukraine and during COVID-19 Pandemic
Carrier Alerts & Global Transit Conditions
Delivery Interruptions & Service Updates
Delivery networks can be affected by weather, labour disruption, customs congestion, regional conflict, transportation shortages, border restrictions, infrastructure damage, and other events outside our control. This page explains how to check current service conditions and what to do when a shipment is delayed.
1
Check Current Carrier Alerts
Service conditions change frequently, so official carrier notices should be treated as the primary source for current interruption information.
Canada Post Service Alerts
Review current Canadian and international delivery
interruptions, suspensions, and restoration notices.
DHL Global Service Alerts
Review current freight, transportation, operational, and
regional logistics advisories.
FedEx Service Alerts
Check current weather, operational, pickup, and delivery
impacts affecting FedEx services.
Your shipment may use a different carrier or a local final-mile delivery partner. Always review the tracking page for the carrier currently holding the parcel and check that carrier’s official alert page when available.
2
What Can Interrupt Delivery?
A parcel may be delayed even when it continues moving through the network.
Operational Conditions
- High parcel volume or seasonal congestion
- Carrier staffing or labour disruption
- Airport, port, road, or border congestion
- Aircraft, vehicle, ferry, or route limitations
- Final-mile transfer to a regional carrier
External Events
- Severe weather or natural disaster
- Regional conflict or safety restrictions
- Government, customs, or border measures
- Infrastructure, power, or communications failure
- Public-health or emergency restrictions
Delivery dates are estimates rather than guaranteed appointments. Published timelines may be extended when a shipment is affected by a carrier alert, customs review, restricted route, or another event outside our reasonable control.
3
International Service Restrictions
Availability may differ by country, carrier, product, and service level.
A carrier may temporarily delay, restrict, reroute, downgrade, or suspend service to a destination because of unavailable transport, safety concerns, sanctions, customs limitations, government restrictions, or local delivery conditions.
Service Available With Delay
Parcels may still be accepted but require additional transit time, alternative routing, local handoff, or a reduced service level.
Service Temporarily Suspended
The carrier may stop accepting new parcels or hold shipments until transportation or delivery becomes available again.
Because restrictions can change without notice, this page does not maintain a fixed list of suspended countries. The official alert from the applicable carrier takes priority over older notices, general estimates, or archived information.
4
Tracking During an Interruption
Tracking may pause while a parcel waits for the next available movement or scan.
1
Review Every Tracking Number
Orders may be divided into separate parcels. Check each tracking reference before reporting that part of an order is missing.
2
Check the Latest Carrier Scan
Look for customs review, service disruption, delivery attempt, address issue, payment request, or local pickup instructions.
3
Review Official Service Alerts
Confirm whether the parcel’s origin, destination, or transit route is affected by a current carrier notice.
4
Contact the Carrier When Action Is Required
The carrier can advise whether identification, duties, customs documents, address confirmation, or collection is required.
A tracking pause does not automatically mean that the parcel is lost. Scans may resume when the parcel reaches the next carrier, customs facility, transport route, or delivery depot.
5
Made-to-Order, Pre-Order & Special Products
Production timing and transit timing are separate stages.
Production Delays
Made-to-order, personalized, pre-order, custom, wholesale, bulk, and special-source products may require additional production or preparation time when materials, factories, or transportation links are affected.
Transit Delays
After dispatch, the shipment remains subject to carrier, customs, destination, and route conditions. Expedited transit does not shorten the stated production period.
Product-specific processing information takes priority when it is stated on the product page, quotation, invoice, or written order confirmation.
6
Cancellation & Compensation Requests
Delays do not create an automatic right to cancellation, refund, shipping reimbursement, store credit, or a discount.
Before Processing
A cancellation or order-change request must be submitted within 60 minutes of placing the order. Requests are subject to processing status and are not effective until confirmed by us.
After Processing or Dispatch
Once preparation, production, fulfilment, or shipping has begun, cancellation may no longer be available. Any exception depends on the product, order status, supplier commitments, carrier options, and recoverable costs.
Requests involving delayed made-to-order, pre-order, or special items are reviewed individually. Any approved refund, store credit, shipping adjustment, or goodwill accommodation must be confirmed in writing and is not automatic.
7
Customer Support During Major Disruptions
A complete first message helps prevent avoidable delays.
Support Hours
Mondays and Fridays:
10:00 a.m.–3:00 p.m. Pacific Time
Tuesdays through Thursdays:
10:00 a.m.–2:00 p.m. Pacific Time
Response Standard
Please allow up to 72 hours during periods of high contact volume.
Closed on weekends and observed British Columbia statutory holidays. Avoid duplicate emails, forms, and chat messages while awaiting a response.
Do not reply to automated order or shipping notifications. Those mailboxes are not monitored for customer-service requests. Use our official contact form or website live chat.
Need Help With a Delayed Shipment?
First review every tracking number and the applicable carrier alerts. Then send one complete request with your order number, tracking number, latest scan, destination, and any message received from the carrier or customs authority.