Delivery Services to Israel, Ukraine and during COVID-19 Pandemic

Updated Information on Delivery Interruptions

We recognize the vital importance of reliable delivery. This page serves as a transparent overview of the external factors currently impacting global transit, including service interruptions, transit delays, and regional logistics restrictions.

Canada Post Service Alerts

For the most current intelligence regarding delivery disruptions within Canada, as well as inbound and outbound Canadian mail flow, please refer to the official Canada Post Service Alerts portal. They provide real-time updates regarding weather-related delays, operational bottlenecks, and regional service issues.

International Delivery Service Updates

Global logistics networks remain sensitive to external variables, including safety protocols, reduced air freight capacity, regional conflicts, and evolving public health measures. Consequently, select international deliveries may encounter transit delays or temporary service suspensions.

To assist in your navigation of these logistics conditions, please review:

Is my parcel stuck in transit? – A quick overview of standard clearance timelines.
What should I do when my shipment is stuck at customs? – Protocols for resolving border clearance delays.

International Service Guarantees

Note: All service guarantees for U.S. and international destinations remain suspended. Delivery timelines are estimates only and are subject to variance from published standards.

Temporary Suspension of Postal Services

Specific destinations are currently experiencing total service disruptions or suspensions due to acute transportation and operational constraints, including but not limited to:

West Bank and Gaza Strip
Israel
Russia
Belarus
Sudan
Other regions currently impacted by conflict, international sanctions, or severe instability.

Please note that service availability may shift without prior notice based on mandates from carriers and governing bodies.

Increased Parcel Volumes & Operational Constraints

Unprecedented parcel volumes, paired with enhanced safety protocols, may result in transit delays.
Select items may arrive 7–10 business days beyond our standard publishing estimates, or significantly longer during peak disruption cycles.
While we actively adjust delivery window expectations, service consistency remains subject to global conditions.

We deeply appreciate your continued patience as our logistics partners work to resolve these complex transit challenges.

Tracking & Status: A Look at Your Order

For the most accurate real-time data, please track your shipment using the link provided in your order confirmation email.
For granular information about localized service interruptions, we recommend checking the official website of your local postal operator or courier proxy.

Regional Situation Updates

Israel

Due to recent regional security conditions:

Shipments originating from or delivered to Israel may experience significant delays, mandatory rerouting, or temporary service suspension.
Premium express services may be restricted or unavailable, depending on carrier-specific route protocols.

Ukraine

As of November 2022, certain delivery services have resumed limited shipping to select locations. Please note:

Operations carry elevated risk profiles, and additional surcharges may be applied.
Delivery timelines are extended and cannot be guaranteed.
Select carriers and service levels remain unavailable.

Russia & Belarus

Express services are currently unavailable for these territories.
While select standard/regular services remain functional, inbound and domestic express operations have been widely suspended.
As of September 2022, many express providers have formally ceased domestic services within Russia.

COVID-19 and Global Events

Since 2020, the global logistics network has faced continuous adjustments. While we remain fully operational, certain products—specifically made-to-order and pre-order items—may experience production delays or, in exceptional circumstances, cancellations.

Service Interruptions

Many international destinations may experience suspended or severely delayed postal and courier access due to constrained transportation infrastructure.
Service Available: Postal operators are currently accepting parcels for these destinations (occasionally with partial service limitations).
Service Suspended: Postal operators are temporarily not accepting parcels for these destinations.

Money-Back Guarantee

Our Worldwide service Money-Back Guarantee is suspended until further notice to reflect the global unpredictability of transport and customs clearance conditions.

Customer Service Delays

During major global disruptions, standard response times may be impacted:

Response times may extend to 1–2 weeks, depending on volume and staffing availability.
Live chat availability may be limited.

Order Cancellations Related to Delays

We understand that waiting times can be frustrating and are committed to supporting you:

If your order is significantly delayed, you may request an order cancellation for a full refund or store credit.
For made-to-order items purchased more than 30 days ago, if you elect not to wait, we will process a full refund. Refunds typically reflect on your statement within 10 business days.

If you prefer to continue waiting for your shipment:

We can issue store credits and a 15% off discount code (no expiry), redeemable on future orders.

Please contact us with your name and order number(s) and indicate your preferred resolution.

Fulfillment Times

Made-to-Order Products

Items including jewelry, apparel, home goods, and customized lifestyle products may face longer production timelines than usual. We prioritize quality and continuity while maintaining safety compliance.

Shipping Times

We continue to dispatch orders subject to carrier availability:

Domestic orders: Up to 18 business days.
Made-to-order, pre-orders, and international: May be delayed or cancelled depending on transit-link integrity.

We apologize for any inconvenience caused by these global logistics disruptions and are grateful for your continued trust and patience.