This policy applies only to Korean Cosmetics orders.

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Shipping Information

We offer Standard, Economy, and Express shipping options (rates vary by country and order size).

Processing Time

All orders require 3–7 business days for processing
(Monday–Friday, excluding holidays in your country).

Delivery Speeds

(Processing time not included — add 3–7 business days)

Important Notes

• All shipping costs are non-refundable.

• Actual shipping cost may exceed the rate shown at checkout—we always offer the lowest flat rate possible.

• Packages are shipped with valid tracking numbers.

• Business days exclude weekends and national holidays.

You can track your order anytime via “Track Your Order.”

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Required Import Information (By Country)

Some destinations require importer identification:

• Argentina: CUIT/CUIL, DNI, or Passport

• Chile: VAT/Tax ID

• India: VAT/Tax ID + Passport / Voter ID / Driver’s License / PAN + POA (authorization letter)

• Brazil: CPF/CNPJ

• Turkey: TR ID Number

• Bermuda: Original supplier invoice or proof of purchase

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⚠ Important Shipping Notices

COVID-19 & Global Delays

Worldwide shipping remains available, but certain regions may experience delays.

Philippines

• Express: Available nationwide

• Standard & Economy: Only available for Luzon postal codes starting with 25~, 29~, 33~, 36~, 38~, 40~, 48~, 49~, 51~, 52~

United States

• Express only: Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, MP, AS

• Standard/Economy not available in these regions

• Extra charges may apply depending on location

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Shipping Insurance

Shipping insurance is included and protects your parcel against loss or damage during transit.

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Duty & Tax (Delivered Duty Unpaid – DDU)

• All Korean Cosmetics orders are shipped DDU (Delivered Duty Unpaid).

• You may be responsible for import duties, VAT, GST, or customs fees upon arrival.

• For accurate duty information, please contact your local customs office.

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Return Policy (7 Days)

You may request a return within 7 days of receiving your item.

Eligibility

Items must be:

• Unused

• In original packaging

• With original tags and accessories

Exceptions

Returns not accepted for:

• Perishable items

• Personal care products (health & beauty)

• Sale items

• Gift cards

To request a return, please contact our support team.

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Damages or Incorrect Items

Contact us immediately with:

• Your order number

• Photos of the item

• Description of the issue

We will replace or refund if applicable.

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Exchanges

For the fastest exchange:

1. Return the item

2. Place a new order for the item you want

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Refunds

Once your return is approved and processed:

• Refunds are issued to your original payment method

• Your bank or card issuer may require additional processing time

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🇰🇷 South Korea Public Holidays

Korean order fulfillment is paused on these dates.

2025