Elegant Length: 22-Inch Synthetic Hair Extensions for Instant Glamour
Lead time: 3-7 business days
Expect shipping delays for Israel, Russia, Poland, Brazil, Korea, Ukraine, Hawaii, and remote areas.
Worldwide Shipping and Processing Times
We’re proud to offer worldwide shipping from multiple fulfillment centers, ensuring timely order processing within 3-7 business days (Monday through Friday, excluding holidays). After processing, your item will be shipped according to the method chosen at checkout.
- Standard Orders: Processed in 3-7 business days.
- Special Orders: Bulk, wholesale, pre-orders, and customized items may take up to 6 weeks.
For expedited delivery, please reach out within 60 minutes of ordering for an upgrade to Express shipping. Otherwise, orders default to our Economy shipping option, which may have longer transit times.
Estimated Delivery Times
Delivery times vary based on your shipping selection:
- Economy Shipping: Cost-effective with longer transit.
- Express Shipping: Faster transit, available upon request within 60 minutes of order placement.
Should your order not arrive within the estimated timeframe, please contact us for assistance.
Shipping to Specific Regions
Certain regions may experience delays due to customs, regulations, or regional logistics:
- Israel, Russia, Poland, Brazil, Korea, Ukraine, Hawaii, Remote Areas: Expect potential delays.
- Schengen Area & Russia: Please include your full name for smooth processing.
- Brazil: Ensure CPF information is accurate to avoid shipping issues.
- Korea: Include your name and address in Korean for compliance.
Shipping to Customers in South America, Germany, Israel, Ukraine, and Belarus
- South America (e.g., Argentina, Peru, Colombia): Including a tax number will streamline customs processing.
- Germany: For shipments via FedEx/TNT, an EORI number is required.
- Russia: Full names must have three words (first, middle, last).
- Israel, Ukraine, Belarus: Anticipate possible delays, with a minimum of 30 days for Ukraine and Belarus.
Customs and Import Taxes
We aim to minimize customs taxes by shipping from the nearest location when possible. Most small orders include customs coverage. However, bulk, wholesale, or high-value items may incur additional charges, for which the recipient is responsible.
Order Status and Tracking
Track your order through the following standard statuses:
- Pending: Awaiting payment verification.
- Info Received: Confirmation and packaging in progress.
- In Transit: En route (tracking may update intermittently).
- Out for Delivery, Delivered, Failed Attempt, Exception, Expired.
If a package is delayed or fails delivery, please contact your local carrier with the tracking details provided, and our support team will assist as needed.
Packaging and Delivery Assurance
We carefully package all items to ensure they arrive safely. If you have specific packaging preferences and are willing to cover additional costs, contact us before placing an order. Inspect your item upon arrival and report any damages or incorrect items within 24 hours.
Delays Due to Uncontrollable Factors
Unexpected delays may occur due to:
- Natural Disasters: Weather, road closures, etc.
- Political Unrest: Civil disruptions can impact transit.
- Pandemics and Health Crises: Supply chains and logistics can be affected by global emergencies.
- Supply Chain Issues and High-Volume Periods: Particularly around holidays or major events.
Unreceived Packages
If a package is held at a local post or logistics center, customers are encouraged to reach out to their local office for release. Our team is here to support with additional information if needed.
Late Delivery Compensation
We offer a $5 standard shipping or $10 express shipping credit, plus a surprise gift for uncommon delays.
Returns and Refunds
If your item is damaged, defective, or doesn’t match its description, contact us to obtain an RMA number for a return. Upon receipt and inspection, we’ll arrange for a replacement or refund.
Customer Service Hours and Contact Etiquette
Our customer service operates Monday to Friday, 10 a.m. to 2 p.m., with messages received after 1 p.m. Thursday and on weekends processed on Monday. Please submit specific questions to expedite assistance. Multiple emails on the same issue may be filtered.
Special Order Requests and Modifications
Contact us within 60 minutes of ordering to make changes or cancellations. For perso