Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Reduce single-use plastic with this eco-friendly insulated water bottle that is easy to clean and durable. Featuring a stainless steel spill-proof screw-on cap, this premium double-wall insulated stainless steel bottle keeps your drinks either hot or cold. Keep it moving with a premium on-the-go water bottle that’s perfect for staying hydrated and stylish. This durable bottle is made of double-wall 18/8 stainless steel for long-lasting use. A double-wall enclosure stops condensation from building on the outer wall. The bottle features vacuum insulation and an inner copper insulated liner for superior freshness and temperature retention. A threaded, screw-on stainless steel lid creates a tight seal to prevent spillage or leaks.
Origin: Proudly made one at a time in the United States with care to meet stringent color-match specifications.
Lead time: 3 - 7 days (Orders placed over the weekend will be considered received on Monday; the day that we receive your order is considered day zero.)
Shipping: Worldwide from the USA. (International buyers outside of the USA are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.)
Express delivery: FedEx and DHL Express delivery are available upon request, but you may also get a surprise upgrade when ordering more than 2 items!
Note: This is a Made to Order item, made one at a time specifically just for your order! The process starts as soon as your order is placed and may have a processing time of 7-14 business days before it ships during pandemics, holidays, and peak times.
Disclaimers: There are no special effects or foil prints, the shimmer and glitter effects on the screen will not print on fabrics with the same effect. The digital images we display have the most accurate colour possible. However, due to differences in computer monitors, we cannot be responsible for variations in colour between the actual product and your screen.
Customization: Available and FREE of customizing setup fee when you order more than 2 items! (Usually, it would cost a $55 setup fee with the minimum order quantities of 20 and the maximum number of imprint colours is only 01). Please note no more than 3 artworksper item included background. You can send us your desire words, artworks, pictures, and detailed messages here: https://www.treselite.com/pages/submit-your-artwork. We will review and confirm with you before the production. For wholesale orders or 250 items, please contact us to get a discount.