Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Make your mornings brighter and more delightful with our sloth ceramic mug. Crafted with painted ceramic, this 3D animal coffee cup is sure to bring a smile to your face. The mug features a unique and adorable design that is perfect for sloth lovers. Get yours today and add a touch of fun to your coffee breaks!
Our sloth ceramic mug is a must-have for anyone who loves adorable and unique designs. The 3D sloth design is sure to stand out and make your morning coffee or tea more enjoyable. Plus, it's made of durable ceramic and is microwave and dishwasher safe for easy cleaning and long-lasting use.