Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Custom Printing Ribbon
Material : Satin Ribbon
Available width: 10mm ,15mm 20mm ,25mm ,38mm ,50mm ,75mm
Minimum order quantity : 50Yards (45Meters)
***The default printing is not washable, anyone need washable printed ribbon , please contact buyer before order for quotation***
VERY IMPORTANT: DON'T PLACE ORDER BEFORE CONTACTING US . Any paid order without detailed message of ribbon & printing color , we will make white ribbon with black printing and a random font as well directly. So if you want white ribbon with black printing , buyer only needs to write the name , texts or logo in your order.
What's the difference between Satin ribbon and Grosgrain ?
This link is for ordering Satin ribbon , if you would you like to order Grosgrain , please click below image:
What's the difference between Color Printing and Gilding ?
Color Pinting ( Matt Color):
White , Black,Red,Green,Blue,Golden,
Gilding（Shinny Color /Foil Printing)
Golden, Silver , Rose Golden
RIBBON COLOR CHART
Font of Texts
Please select from bellow , or tell us any font name you like .
Icon Elements List
Select from below or send us any image.
Very Important: [Read this before you make order ]
1. Custom Order only , buyer need to contact us before order with printing requirements.Or leave cleary message when you order.
*******Any orders without confirming with us in advance , we will proceed with printing direclty if the comments in the order is enough for us.we won't send mock-up *********
2. Before placing order , Contact us please , we will make a sample or mockup, but physical printed ribbon may be different in colors or designs . Even the color of ribbon and real view of printed ribbon.
******No refund for dispute due to this reason,if can't accept , please don't make order ******
3.Changing of printing contents or Cancelling order are non-acceptable for any paid order . Please make everything confirmed before making payment.
4 .Due to differece of monitor and photography , there may be color difference among color chart ,mockup , and physical ribbon .Anyone we can't accept , please don't make order . Otherwise we don't accept refund or return goods for color difference reason.