Compensation for late delivery:
If you are missing 1 or more of the items you have ordered it may be down to the following:
If none of the above apply and you are still missing your item please contact our Customer Service team within 24 hours of your order being delivered and they’ll be happy to help.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us you can wait for your parcel to come back and we'll give you a refund after dection when it does. Please note that shipping and restocking fees may apply and a typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth considering when you next order to use an alternative delivery address where you know someone will be able to receive the parcel or selecting an alternative delivery option at checkout e.g. time specific delivery or locker collection if offered in your delivery location.
If you have a promo code/discount code please enter it at the billing and payment step of the checkout – it can’t be applied on an order that has already been placed.
Having issues redeeming your discount?
Just add your code to the ‘Redeem Gift Voucher’ box at checkout and hit apply. It’s as easy as that! If the value of your order is less than the value of your gift voucher, the balance remains for next time.
Please note, gift card/ voucher are available for purchase here.
For more information or any questions, please refer to our terms and policies or contact us directly. We value your business and are dedicated to providing you with the best possible customer experience.
We're excited to offer wholesale accounts to our valued customers! If you're interested in taking advantage of our wholesale prices and terms, please sign up for an account with us and get approved today.
Start Saving with the Très Elite Trade Program. Très Elite is proud to offer a trade program supporting modern trade professionals. If you are a designer, architect, contractor or professional of the hospitality industry, you’ll enjoy great savings and special services from joining the Très Elite Trade Program.
If you have any questions or concerns, please contact us via email or chat with us between 10 a.m. and 2 p.m. on weekdays, Monday through Friday. Our team will make every effort to respond to your message as soon as possible on Mondays and Fridays between 10 a.m. and 3 p.m., excluding weekends, peak times, and holidays. Please be aware that sending multiple emails may result in them being routed to the spam folder.
Introducing our maintenance-free preserved moss, crafted from genuine, fresh moss. Our preserved moss retains its vibrant green color for many years without any upkeep or need for watering.
We gather real moss and ferns from forests and preserve them using non-toxic food-grade ingredients. Through this preservation process, the moss remains resilient, never wilts, and eliminates the need for water, while also preventing the release of pollen or spores. The end result is a captivating "plant painting," an evergreen artwork that demands no maintenance whatsoever.
To ensure the longevity of your preserved moss, it is crucial not to water it. The moss has been dyed, and watering it will cause the green color to fade. Additionally, keep it away from direct sunlight, as prolonged exposure may lead to slight fading. This product is best suited for indoor decoration, and no further care is required. Glue can be used to secure it in place.
Our product is preserved moss, not fresh moss. It has undergone a dying process to achieve a soft texture, and there is no need to water or plant it in soil. It serves purely as decorative moss that will retain its green color indefinitely. A lid is unnecessary. In fact, most people use preserved moss with glue.
You can affix the preserved moss anywhere you desire. Many of our customers use it as a decorative piece on stones. We recommend using hot glue and a glue gun for secure attachment. Please note that watering the moss will cause it to lose its color.